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November 2023 by Makarious Issa
I have called them more than 5 times i think and i left a voicemail, but no call me back, and my call was regarding to my payment
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June 2023 by Nancy Barker
I have called the office twice in the last 3 weeks regarding my policy. Leave a message but no return call. Seriously considering going to another agent.
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May 2023 by Deepa M.
I would give maybe no star if I could. I hardly write reviews. I think this might be my first review ever written. But I am writing this so that people know that this branch headed by Steven Snoha has been extremely insensitive to us. I need a certificate of Insurance for an event that we are organizing. It is better if I can get it from my primary insurance provider, which is State farm with Steven. I have two houses in NJ which have been underwritten by them. I have called Steven's office at least 5 times. I have written two to three emails to them. I even personally went and visited their office and asked if someone could talk to me. While Steven was not there, the other representative in their office assured me that someone will get back to me. This was about a week back and I still don't have anyone who has reached out to me. I am beyond disappointed. I think if you are looking for immediate service and quick turnaround this is not your place. I fail to understand why Steven continues to disregard my request. It is intriguing and appalling to see how a customer facing company like this will continue to ignore messages and respond to a client request. I am trying to logically understand this but it is just plainly disrespectful and pathetic customer service. I highly dissuade people from working with Steven. I will be moving my business elsewhere. There are other firms in Basking Ridge, NJ where I live that work with State Farm and I will definitely move out sooner than later.
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October 2022 by Michael Purcell
The best insurance agent I’ve ever worked with always available
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October 2022 by Angel Brokenboro
Hey Steve Thanks for the Birthday card. Also my job cut back my hours so I've been paying late however I should be back on track. If there's anything I can do to lower the payments let me know
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July 2022 by Ruben Ocasio
Whenever any particular vehicle issue or matter arises & I need assistance in its resolution, your Insurance Agency Team is spot-on / on-the-ball. Thank you for your incredibly excellent customer service. "Jake" doesn't have to worry about being furloughed anytime soon.
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July 2022 by Conor Ege
I never leave one star reviews. My wife and I had horrible experiences while dealing with Steven and his team. Time and again we would make a request and have verbal confirmation but zero changes were made to our policies. They couldn’t even cancel our policy correctly. Some of the worst customer service I have ever experienced.
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March 2022 by huanchun lin
Steven was very helpful to make a claim to other insurance company after I involved in an accident,the whole procedure is smooth, easy and fast.
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December 2021 by Yolanda Raimato
Very friendly service, provided sound advice and helped me lower my insurance costs.
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October 2021 by tom li
Great service, fast response. Steve is very knowledgable and patiently explains different insurance options. I would recommend Steve as insurance agent. Thanks a lot
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September 2021 by Juan Luis F.
Terrible , I have had 3 claims where I needed to talk with them and never returned my calls, but someone from this office was constantly calling me to offer me a life insurance, poor service! I have an open claim now and haven't received a call...think will need to find a better insurance or agent
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August 2021 by Foundation Internacional LA VID Crecemos Juntos
I’m Wilma Avino I’ll be working with State Farm around 4 year ago.thanks God after try others companies and had very bad experiences finally I get to the right place and right people.I feel so glad to have the most professional, responsible and honest people helping me up at anytime specially when I need it most with my cars insurance.Thank you so much Steven Snoha and team for your kindness
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July 2021 by Mario Ramirez
Excellent support and service every time is needed, Steven and his team has been most of the time available to any new requests, in addition I'm always getting good offers and price for the insurance plan.
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July 2021 by Preety P.
Very friendly staff, great service, and gives best choices with coverage in our budget. Also, they have 24/7 customer service. Best thing is you can get roadside assistance, from flat tire to engine failure.
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June 2021 by Kent Davis
Outstanding Team who can understand your individual needs and create a custom solution(s) with all the different products and services at State Farm Insurance. Steve even has access to banking solutions for individuals and business with State Farm's exclusive arrangement with US Bank. I would highly recommend Steve and his Team.
