-
February 2024 by Joseph Navedo
Another BofA that has business clients signs but say there is only one line- my company is not a small business thanks for the condescending reply. Following business line SOP would solve my issue.
-
December 2023 by Livi (ලිවී)
Kudos to Carol and Rita at Bank of America! Carol's assistance in scheduling my appointment, despite a busy schedule, made a positive first impression. Rita's kindness and efficiency made the account opening process seamless. She not only got my accounts set up on the first day but also helped with credit cards during the next appointment. The welcoming atmosphere and excellent service lived up to the positive reviews I read. Big thanks to them for a smooth banking experience—I wholeheartedly recommend Bank of America! ??
-
November 2023 by moemanofnj
The worst bank in terms trying speak to someone on the phone. As usual they give you "press # " and give you the run around and you can never get to a human being. Then they tell you that they are all busy and want you to make an online appointment which takes days, then they hang up. Banking with BOA is like banking with a ghosts and robots. No humans to answer and if there's humans, they don't want to talk to you.
-
August 2023 by Juliet Cruz
Shout out to Marisol, the teller who attended to me. She was so honest , returned the extra money coz I miscounted . Thank you and God Bless all of you.
-
July 2023 by Brigid D'Souza
Was told to wait a few minutes which stretched to 15 min before being told another 15-20 min beyond that. One person helping and no way to easily make an appt online.
-
June 2023 by JUAN E GUALLPA
Bad experience I was there to open and account but not ones likes to help
-
May 2023 by Lotika Vyas
Carol the branch manager and her team especially Dania are just such warm amazing and helpful people. Everyone is there to help and provide excellent service
-
February 2023 by Retonya Flowers
This review is specifically for the woman named Carol. I went there to fax a document. This woman greeted and sincerely helped the woman in front of me. When it was my turn, she not only helped me right away, she literally asked me for my phone number so she could call me when it went through, because I decided to leave before receiving confirmation. I was totally shocked when she actually called to tell me the fax went through. Carol had such a lovely demeanor about her and I am so glad for this encounter. She went above and beyond and I appreciate her for that. Thanks again Carol.
-
February 2023 by Rosemary Patella
Carol the manager at Bank Of America located at 701 Broadway, Bayonne NJ,Is Fantastic!!I could not believe the warm welcome I received from Carol, when I walked in the bank.Carol was helpful, pleasant, and very informative.I strongly recommend Carol and Bank Of America to handle all your affairs.So very pleased with Carol.Thank You Carol For Making Me Feel Like Family, And Very Very Welcomed at Bank Of America.What Great Customer Service Carol Has.Thanks Again
-
January 2023 by njfirearms
I deposited $700 cash at the drive through ATM, the machine malfunctioned and took my money but then seemed to reboot to the home screen, gave me card and a receipt with a QR code.I called the number on the ATM and spoke to a representative, gave him the ATM number. He told me that i could leave and gave me a claim number. Monday was day after Xmas so I called claims today, good thing i did because the person I spoke to on Friday did not properly file the claim.After refiling the claim they said that it could take up to 45 days for them to decide whether to honor the claim. I told him that this was unacceptable and I was ultimately told by Bank of América that I agreed to those terms, it is in the agreement and I should have read the agreement.I replied that I trusted BofA to do the right thing, when my customers give me money, I provide service, and if I make an error, I fix it, right away."Will that be all?" was the reply from Bank of America,Yes, that will be all. I will be going to another bank.
-
November 2022 by Muhammad Iqbal
The worst place you can business with.....wait 25 30 minutes to get service
-
July 2022 by Michele
This may be the worst Bank of America stand alone bank. We've been coming here for 3 years and the line is ALWAYS at least 15-20 minutes long. There was one teller for 15 people on line. Unacceptable and horribly managed.Customer service is mediocre at best. We are very unhappy with the customer service here. The manager does not seem to care at all.It is an awful experience here than from the other BofA branches that weThe customer service reps rush you through and hastily try to address any concerns, then get on their cell phones, while others are waiting to do a transaction.If we could give 0 stars we would.
-
July 2022 by Rosa Puchalt
Bank of America in bayonne its the best thy have a bery good attention thanks for helping mi⭐⭐⭐⭐⭐?
-
April 2022 by Diva Diva
it's very very very bad service and customers service also but you on hold to much time also no answer to you and help you for eany problem
-
November 2021 by Argelia Feliciano
Terrible… waited 15 minutes in line. Didn’t have the correct slip. She made me get out of line… get the correct slip then I had to get back in line to wait another 10 minutes.
