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January 2025 by MC C
As always... So many options for art projects or DIY. Good location.
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November 2024 by Anastasiia Trubina
The support I received was very helpful in resolving my online order issues.
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September 2024 by Joanne Andriola
Depends on the store and who’s working. Some are nice , and some well , maybe they should look for a new job without the public! However they no longer carry Wilton stuff. It’s hard to get all the things you need. Every store seems to move the bakery stuff around , idk why. Prices are high for basic needs like tubes, knives(decorating) . Don’t know why they took out Wilton gear. And girl today was troubled by her pet. So hard to find ppl who want to work. Every one lately seems to be consumed with some thing else. I know when there’s something at home you’re worried, however my boss use to say when you walk in , your problems stay outside.
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September 2024 by M. F.
NOT ENOUGH ITEMS AND TOO EXPENSIVE
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September 2024 by Mari Jane
Place is well stocked, organized and clean. Not too many staff members but that's cool. I'd rather have that than them following me around pretending they are fixing things. Honestly , it's better to order online you'd get more discounts
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August 2024 by Pulkit M
Great store. Staff is friendly and they do price match if you find the exact same product at a reputable retailer.
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June 2024 by Angela Brooke (angeluhbrooke)
Hopefully you never have any need for assistance here since the customer service is depressing and the manager Ariana disappoints in her position. I placed an online same-day delivery order that never got delivered. Reached out multiple times to the store to get an answer and kept getting a shrug and a “Waiting on customer support to get back to you” response. I’m on day 4 of no communication from anyone via email since thats the only way to get actual answers apparently.
I don’t feel like writing a novel here, but the long story short is after having to call multiple times, never receiving a call back or an email, and having to track down my ghost delivery, Ariana seemed like she could care less about trying to help and that was the biggest disappointment. Doesn’t matter if it was $5 or $500 worth, a manager that doesn’t care is just a reflection of the store.
I’ve worked in customer service as a manager for over 10 years and this lack of customer service is sad.
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June 2024 by Mihir Yerande
Came here for custom framing and it was great! Also always find whatever crafting supplies I need
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June 2024 by Crismairi Rodríguez
Wonderful place you find everything here
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June 2024 by Sumaya Khan
Good staff but wont always find things you’re looking for at this location.
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May 2024 by Ms. Morales
The guest service representative was very helpful with our inquiries and easy return process when the frame we purchased was not the correct size. The location itself was very well maintained and organized for easy access to products. A breath of fresh air from the overly congested NYC locations that I’ve shopped at.
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May 2024 by Tolonda Ross
It's convenient!
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May 2024 by Daphne Morales
The guest service representative was very helpful with our inquiries and easy return process when the frame we purchased was not the correct size. The location itself was very well maintained and organized for easy access to products. A breath of fresh air from the overly congested NYC locations that I’ve shopped at.
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April 2024 by Gidget Terry
I find everything I need
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April 2024 by Hayley A. Burke
This is my local Michaels that I frequent almost every week of not every other week and they always have a decent selection of all the crafting goods I have ever personally needed. When they do not have it in stock there no longer seems to be a ship to store option which is a shame as I know it used to be cheaper than shipping to home but that is on corporate policy. At times the store sections can be a bit disorganized and I'll find myself even straightening up as it seems staff support is low at times. As far as the chain goes this is a really nice location.
Recently added self checkout machines which is so helpful in minimizing checkout times and awkwardness with all my rewards and coupons!
