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February 2024 by George Pagan
I got awesome help from the store people (grayful.)
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January 2024 by Roberto Buccianti
Nice store for arts and crafts.I recommend it.RB
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January 2024 by Gerald Hughes
Whether it's paper, glue or any other material, they have everything necessary for artisanal endeavors.
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January 2024 by PEREZ MANUEL
Micheal's is an excellent Arts & Carts store. They have all the school supplies I need to get my Kids school projects done.
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January 2024 by JOY W
The cashier was really nice and helpful
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January 2024 by ribert singer
Great customer service ..they need more employees..
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January 2024 by Lydia Graham
Giving 3 stars because Zoe’s customer service was top notch… however the manager Arianna or Adrianna lacked basic customer service skills and was intentionally rude after store associates messed up my in store pick up order. I ordered ten 11ounce mugs for sublimation in the color white for pick up. The order was fulfilled in a matter of 30 minutes, which was great. Or so I thought. When I received notification to pick my order up, I headed to this location and was handed a bag of silver glitter mugs. I was told well you can cancel the order if it’s not what you expected. Kai, the rudest person I’ve met in a michael’s literally told me we’ll just ask the manager for a refund. So I informed her that my order was incorrect. I showed her my michael’s app and she said idk talk to a manager. When the manager came over she acted confused about why I was upset. So stated very clearly, I ordered 10 white mugs and I have 10 glitter mugs. Her response was so just get a refund. I then informed Arianna or Adrianna that the proper response would be” so sorry your order was confused or messed up, all we can offer is a refund” instead of her rolling her eyes and telling me she doesn’t know what to tell me. Something told me to go and check the aisle for the white mugs, and also a store associate Zoe showed me where they were, she witnessed the entire altercation. She was very helpful and even apologized for the unpleasant attitude from her manager. I found all 10 mugs and proceeded to do an exchange with Kai, who did not assist me AT ALL. She watched me transfer the wrong glitter mugs out of the bag and put the white mugs in the shopping bag, I told her thank you so much for your help… despite not receiving her help, and with a disgusting rude attitude she replied have the day you deserve Miss Lydia. I plan to escalate this because I am a frequent shopper at Michaels and I’m also a mom of teenagers. Please retrain these young women so that they are better equipped to work in retail. Otherwise, they will encounter a customer that isn’t as nice as I was.Thank you again Zoe for being so helpful and kind, while I was frustrated.
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January 2024 by Leyni Villalta
I’ve been a loyal customer for years now. But unfortunately they run the store very poorly. I called ahead because I needed a specific size, style and brand of shirts. The person assure me they had the shirts in stock and that it was unnecessary to buy them online and pick them up because they would be in stock. So I drove to the store and they didn’t have them. I asked the associates, and they indeed confirm they were out of stock. Wasted my time. They need to work on their costumer service.
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December 2023 by Lydia G.
Giving 3 stars because Zoe's customer service was top notch... however the manager Arianna or Adrianna lacked basic customer service skills and was intentionally rude after store associates messed up my in store pick up order. I ordered ten 11ounce mugs for sublimation in the color white for pick up. The order was fulfilled in a matter of 30 minutes, which was great. Or so I thought. When I received notification to pick my order up, I headed to this location and was handed a bag of silver glitter mugs. I was told well you can cancel the order if it's not what you expected. Kai, the rudest person I've met in a michael's literally told me we'll just ask the manager for a refund. So I informed her that my order was incorrect. I showed her my michael's app and she said idk talk to a manager. When the manager came over she acted confused about why I was upset. So stated very clearly, I ordered 10 white mugs and I have 10 glitter mugs. Her response was so just get a refund. I then informed Arianna or Adrianna that the proper response would be" so sorry your order was confused or messed up, all we can offer is a refund" instead of her rolling her eyes and telling me she doesn't know what to tell me. Something told me to go and check the aisle for the white mugs, and also a store associate Zoe showed me where they were, she witnessed the entire altercation. She was very helpful and even apologized for the unpleasant attitude from her manager. I found all 10 mugs and proceeded to do an exchange with Kai, who did not assist me AT ALL. She watched me transfer the wrong glitter mugs out of the bag and put the white mugs in the shopping bag, I told her thank you so much for your help... despite not receiving her help, and with a disgusting rude attitude she replied have the day you deserve Miss Lydia. I plan to escalate this because I am a frequent shopper at Michaels and I'm also a mom of teenagers. Please retrain these young women so that they are better equipped to work in retail. Otherwise, they will encounter a customer that isn't as nice as I was. Thank you again Zoe for being so helpful and kind, while I was frustrated.
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December 2023 by Wanda Reyes
I went to look for some ornaments to complete my Christmas decoration. There are many options, I love it!!
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November 2023 by Shilpa Pinto
Relatively well stocked. Not very easy to find a store associate if you need something though.
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November 2023 by Yevhen Korenevskyi
Good discounts even though I learned about it only after purchasing :)
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November 2023 by Carlos Ve
Always a pleasant and relaxing shopping experience.
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August 2023 by Karen Hayungs
Always lots of options and great ideas. I got some good back-to-school items this trip
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July 2023 by Jasmin Yael
I had a custom frame made for a signed jersey at a Michaels store in PA 1 year ago. The frame was never hung until the other day. 5 seconds after hanging the frame, it completely fell apart. The wood split and the backing fell off. Since I no longer live in PA, I called this Michaels in Bayonne to see if they could help me replace the frame. The frame department manager, Raveena, was the most horrible person to speak to and would not help with any sort of resolution. I called the Michaels in PA and they were kind enough to email me my receipt and called the Bayonne Michaels to tell them to give me 50% off a new frame since a $300 frame should NOT fall apart in 1 year, especially if it was never hung. Raveena was not having it and basically told me to GTFO. What a nightmare. I will not be framing anything from Michaels ever again. I do not trust this company and Raveena needs a hard reset on her personality. What a miserable woman.