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November 2023 by Nicole Rivera
I can’t say enough great things about the service I received from this auto body shop. It was timely, the work was done perfectly and the customer service was excellent. They even washed my car and made it look new. I highly recommend this shop.
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May 2023 by Jairo Reyes
Amazing work guys. Best body shop I’ve ever been to. You guys are the best. Thank you so much for the amazing work and attention to detail.
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April 2023 by Walter D
I can’t say enough about Russell’s. I’ve taken several vehicles to them. They are quick and very good. This is the only place I’ll take my cars.Services: Painting
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April 2023 by walter dirkin
I can’t say enough about Russell’s. I’ve taken several vehicles to them. They are quick and very good. This is the only place I’ll take my cars.Services: Painting
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March 2023 by Allan P
I made the right decision to bring our car to Russell’s for a bumper repair. Excellent job!I also noticed they fixed the small dent on the hood and dink on the door which was not even included in the repair order. Generous deeds like this goes unnoticed. Thank you! More power to your business.Service: Painting
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February 2023 by Sherry F.
Took car to Russell's, when I picked it up the steering wheel was turned and there was a loud wind noise in door.Returned car, steering was fixed, door was not despite being told it was adjusted.Returned car again, I was told they didn't hear anything and spoke to me like I didn't know what I was talking about. Also got an attitude from woman at front desk. Took car to different body shop and they immediately saw that the door had a gap at top and bottom and molding was missing. The frame had to be straightened.If you are a woman, I definitely wouldn't go to Russell. I wouldn't recommend anyone going here since they missed an obvious issue with the door so what else might they take a shortcut fixing.
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February 2023 by Mike Dee
Russell's in the standard of excellence for body work.I have had the distinct pleasure of using them for a few occasions. I wouldn't hesitate to recommend Russell's to anyone that wishes to have great work done.They are professional, courteous and detail oriented. Impeccable work right down to detailing the car when work is done.My sincere thanks.Service: Body & Trim
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February 2023 by Derek S.
The pick-up bay number sign at Walmart fell on my brand new car. Walmart paid for it, but more importantly, l reached out to Russ and team. They had my car repaired and back to me in two days. My car looks better than it did when i bought it. They also cleaned and detailed the car. I cannot thank you guus enough! Tha k you!
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October 2022 by Claire S.H
My husband was referred to Russell's after an accident and after getting the car back we can say they did an excellent job. They replaced the bumper and the paint job was spotless..they even cleaned the car up and it was like new again. Extremely satisfied.Services: Body & Trim
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August 2022 by Nick Fallarme
The Best Auto Body Shop There Is. Im Glad I Went To Russells For My Auto Repair. The Service Was Like In And Out. I Dropped Off My Car With A Smooth Process. Frank Called The Rental Once I Stepped In. Took Care Of Me Before My Appointment Time. Handed Them Keys At The Same Time Rental Was There Already. Dropped It Off Tuesday, Car Was Ready Thursday. No Questions Asked Just In Thank You And Out. '22 Subaru ForesterServices: Body & Trim
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July 2022 by Zoila Yunes
Great place and excellent customer service, very satisfied with their work, won’t go anywhere else, love you guys keep up the great work, I recommend it 100% now they are my! Love them, go there you will be my me 100% a satisfied customer. ❤️Services: Body & Trim
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June 2022 by Peter Scerbo
My '22 Hyundai Tucson was rear ended and I chose Russell's to do the repair. It was a smart choice. They made the car look brand new again. The repair was done in a very timely manner. Everyone involved made what could have been an unpleasant experience very tolerable. No hesitation I would use Russell's again.
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April 2022 by Ashley Marie
Just got my car fixed by Russell’s 2 weeks ago and omg!!!! My husband and I are still amazed at what an awesome job they did! You can’t even tell my car was hit. They blended everything so amazing, and they returned my car to me nice and clean!!! Thank you guys for taking care of my carServices: Body & Trim
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March 2022 by Michael K
If I had to choose a body repair shop again, I would not hesitate for a moment to go with Russell’s. I absolutely adore my car, and when I was in my first accident a few months ago, I wanted to go to the best auto body shop near me. I am lucky to have found Russell’s shop, and I wanted to share my experience with them.From the first interaction, Russell was as professional and honest as could be. When he said the job would be perfect, he absolutely meant it. I couldn’t spot any panels out of alignment (and I tried). I can’t even tell the car had been in an accident - cosmetically or mechanically. It was a hugely stressful time for me, and the team at Russell’s took care of everything with the insurance company. Something that I really appreciated was that Russell was careful to not make any promises he couldn’t guarantee. When it comes to customer service with my own clients, I personally believe in managing a client’s expectations - underpromising and overdelivering. Russell promised that the repair labor would be swift, but with the supply chain difficulties everyone is experiencing due to COVID, he wasn’t able to commit to a time estimate regarding the delivery of parts, and that kind of honesty is a rare find. No one is excited to hear an uncertain turnaround, I’m sure, but it beats making wild promises by a mile (I appreciate you for this!). One week we were just waiting for parts, the next week everything was repaired, painted, and detailed! He definitely delivered on his promise of an efficient repair time.What really pushed me over the edge to write this review was the attention to detail. While my license plate frame had to be trashed completely, I just noticed that the repair team even kept my custom license plate screw covers! The screw covers aren’t anything special, but that level of attention and care to detail certainly is.All in all, amazingly fast repair time, pure professionalism and honesty, and an attention to detail that is unmatched. From the moment my car was towed in, to the day the car was ready, it took about a month (mostly delays from an insurance adjuster that was on vacation for over a week, and delivery of parts).Thank you to Russel and Team!!Services: Painting
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December 2021 by Michael Kayumov
If I had to choose a body repair shop again, I would not hesitate for a moment to go with Russell’s. I absolutely adore my car, and when I was in my first accident a few months ago, I wanted to go to the best auto body shop near me. I am lucky to have found Russell’s shop, and I wanted to share my experience with them.From the first interaction, Russell was as professional and honest as could be. When he said the job would be perfect, he absolutely meant it. I couldn’t spot any panels out of alignment (and I tried). I can’t even tell the car had been in an accident - cosmetically or mechanically. It was a hugely stressful time for me, and the team at Russell’s took care of everything with the insurance company. Something that I really appreciated was that Russell was careful to not make any promises he couldn’t guarantee. When it comes to customer service with my own clients, I personally believe in managing a client’s expectations - underpromising and overdelivering. Russell promised that the repair labor would be swift, but with the supply chain difficulties everyone is experiencing due to COVID, he wasn’t able to commit to a time estimate regarding the delivery of parts, and that kind of honesty is a rare find. No one is excited to hear an uncertain turnaround, I’m sure, but it beats making wild promises by a mile (I appreciate you for this!). One week we were just waiting for parts, the next week everything was repaired, painted, and detailed! He definitely delivered on his promise of an efficient repair time.What really pushed me over the edge to write this review was the attention to detail. While my license plate frame had to be trashed completely, I just noticed that the repair team even kept my custom license plate screw covers! The screw covers aren’t anything special, but that level of attention and care to detail certainly is.All in all, amazingly fast repair time, pure professionalism and honesty, and an attention to detail that is unmatched. From the moment my car was towed in, to the day the car was ready, it took about a month (mostly delays from an insurance adjuster that was on vacation for over a week, and delivery of parts).Thank you to Russel and Team!!Services: Body & Trim
