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January 2025 by Hanafy Ahmed
I don’t recommend this Verizon store to anyone, I was trading in my iPhone 12 for iPhone 16 they gave me an appointment to pick up my new iPhone. when I went to pick it up they told me sorry we sold it to somebody else, so they have to reorder another iPhone 16 , they said they will call when the order arrives. few days later they called to let me know my phone has arrived, when I went to pick it up, they refused to give it to me because I had to take an appointment first even when my new phone is in the store already, finally they gave it to me after some arguments. after two weeks I returned my old iPhone and once again they refused to take it , they said I have only one week to return in my old iPhone , I really don’t know why they said that when Verizon gives the customer 30 days to return the old phone. again it was another argument but this time one worker started to be very aggressive, she called me nasty, rude, and discriminator and she repeated that several times, when I told them I am going to report that to Verizon they finally agreed to receive my old iPhone, I called Verizon customer service and explained what happened but they didn’t take any action so far , I am really shocked and disappointed. how dare workers in famous company like Verizon treat people like that??!!
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January 2025 by CrystalSteele Tv
SCAM ARTIST the manager ISSA convinced my husband and I to create a business account trade in our phones for a cheaper phone bill than what we were paying my phone bill has been $500 for two years now.
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January 2025 by tahir ali
Stay Away from Verizon – Worst Customer Service Ever
I placed an order on November 23, and it was completely botched by the agent. I had to cancel the order, and now, weeks later, I am still waiting for my refund. Every time I call customer service, I waste hours explaining the situation over and over again. They create a new ticket number each time and promise the refund will be processed within 2-3 business days—but it never happens.
To make matters worse, I can’t place another order until this refund is processed, and they close the case. Their customer service is beyond frustrating—there is no accountability, no urgency, and no respect for their customers’ time or money.
I must warn everyone: stay away from Verizon. Their service is absolutely horrible, and they do not care about their customers. This has been a terrible experience, and I will think twice before trusting them with anything in the future.
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June 2024 by Raymond Hudson
I tried for 2 weeks to return the product I bought from them. Headphones for $200 turned out to be of the same quality as $10 from eBay! Terrible company. They broke all the laws. No one has ever violated my rights like they did.
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June 2024 by RAMin KaraBakh
I tried for 2 weeks to return the product I bought from them. Headphones for $200 turned out to be of the same quality as $10 from eBay! Terrible company. They broke all the laws. No one has ever violated my rights like they did.
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June 2024 by hell so
Staff was very helpful.
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June 2024 by christina rubino
Thank you stephanie . It was great!
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May 2024 by Mike Anuszewski
Excellent customer service! My sales representative, Tee, took time to help me through the entire process of acquiring a new phone. She was extremely helpful and provided me with many available options. I definitely recommend this store and all their employees!
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May 2024 by Cheryl Napiorski
Stephanie is very pleasant, patient, and accomadating. She is quite knowledgeable and answered all our questions in detail.
It was a pleasure to have her as my salesperson.
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May 2024 by Gerard Dellorto
Stephanie M was my sale representative. She was knowledgeable, patient and personable. It made my buying experience wonderful.
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April 2024 by Lauren Papaianni
Marquis was very helpful!!!
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March 2024 by Neil Mahoney
The staff person was fantastic. He helped buy a new phone and made every effort to provide the best deal possible!
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February 2024 by Chelsea & Stephen Zantz
Normally going to the Verizon store is a dreadful experience. We had amazing customer service. Ashani was amazing to not only us, but everyone else who was in the store on his own. Cannot recommend this store enough!
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February 2024 by John Kulik
Telica was excellent, very knowledgeable and friendly
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February 2024 by TeeJae “THE BANTER BOX” Micheals
I love Verizon
