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February 2024 by Jason Brown
Avoid this branch. Attempted to deposit a bank drafted check into my account. For 20 minutes i was questioned by 3 people, including manager, Luis Diaz, about the authenticity of the check. They asked - who’s the check from (odd question since that’t included on the check), if i ever deposited a check from this company before (which i have).My experience was insulting, embarrassing and a waste of time. The staff looked at screens for 20minutes and still couldn’t “verify” the check. I even recommended they deposit and process the check to verify/clear the check on the back end. I was not attempting the withdraw any funds.To demonstrate how inadequate the staff and the process was i simply took the check back and deposited in their ATM?!? I reported the branch to corporate. I’ve been banking with Wells for over 20 years and have never experienced such ineptness.I only wonder if my race and the check amount had something to do my experience. Considering taking my money and mortgage with Wells Fargo to another bank.
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November 2023 by Elijah Ogun
Very rude when I went in this morning to make a withdrawal. Asked who am I fedex lol I didn’t have no fedex uniform on. I said I scheduled last week to pick up 49k and I’m here to make a withdrawal. The two women tried to make me seem like a crazy person then added you have to schedule for the pick up. The treatment was very nasty then another lady came out from the back and notified them she spoke with me last week so I can pick up the money today. After everything was confirmed and they seen my I.D for the 3rd time and seen the money was clearly in my account I didn’t receive an apology. To add insult I was told we only have 40k available though I scheduled 49k a week prior. Disgraceful treatment I’m pulling all my money out of that bank.
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July 2023 by Helen Tchernikova
Very bad, didn't answer, didn't help about our situation.Very didn't friendly manager.
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March 2023 by Fjr G
Really wouldn't give change for quarters without account! Ridiculous go to BCB bank next door they exercise common sense!
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January 2023 by Maha Haddad
I love the service at this branch the four tellers are knowledgeable and helped me with such beautiful smilesI’m making this location my main banking institution
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January 2023 by Eyal Amos
Very nice tellers very helpful they always greed me when i walk in the line moves super fast they know what they doing when you ask a bank related question
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April 2022 by Doctor Def
Horrible experience. Three tellers and only one helping. The other two sat there chatting away and looking at me. Instead of working.
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October 2021 by Dinara G
I always had good experience at this branch with tellers and bankers. I also like its drive through ATM on the backside of the building and parking spaces available there.Also, nice looking building.There is an ATM inside as well before entering the bank's lobby. Haven't been inside the bank sine pandemic started. So not sure if something changed.Overall, positive experiences at this location of Wells Fargo
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June 2021 by Adham Yousef
Please avoid Wells Forgo bank as its employees and managers are unprofessional and are not trained at all to provide clients with any useful information they might require for banking. A friend from overseas was visiting USA and wanted to open a checking account.1- They never answer the phone, even there are not clients visiting the bank. You can try calling them while in the bank and see the result yourself.2- Visited the branch to ask for requirements about a new checking account, the employee had no info so a handout was given to read myself.3- Made appointment and visited with documentation and been told that they require Tax ID from resident country, made a follow up appointment4- Before scheduled time, they called to reschedule as banker was busy then agreed to meet earlier and once we were on our way to branch, they called to have verification of US address and obviously they don't have proof of address here in the US.I argued with the branch associates that they should be well prepared and know all answers before keep clients waiting and having appointments and wasting time of all involved. It was really annoying that they are not trained to answer the basic banking questions the clients may have.
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June 2021 by Andrew
The teller, Anna, and her manager provided absolutely terrible service, and wouldn't even offer any type of alternative when I had come in with a question. I have also been judged by the male customer service rep that works there. He had provided me incredibly rude and personal "purchase suggestions" and advice when I had opened up my credit card.One window open with more than 10 customers waiting in line. Sub par service with an even worse attitude.The rude behavior of the staff may have been ignored if they managed to get me in and out in a few minutes. It's almost a guaranteed 15-25 minute ordeal every time I come into this branch, whether for a simple withdrawal or a complicated transaction. I'm planning on taking a day off from work just to close my accounts.I would give 0 stars if possible.
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June 2021 by Fungonius
The tellers here are rude, sarcastic, and have an heir of pretentiousness which I find appalling.I don't expect to be looked down on or treated any different from anyone else. I don't understand why the staff here thinks it is okay.
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May 2021 by Jan Dizon
The tellers in this location are always courteous, nice, and polite. ??
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February 2021 by Michael Ferraro
ive had wells fargo for like 15 years but 13 of it was in las vegas. this one in bayoone has the WORST drive up atm in history
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July 2020 by Ashley “Deme” Brooks
I’ve been waiting for a banker for almost 20 min. I don’t have a problem with waiting the problem comes when other bankers decide to take their lunch when they see people waiting to be seen. Now there are only 2 bankers and there is a long line. Come on Wells Fargo. The one at Newport Mall is much better. With time and customer service. Do better.
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May 2020 by Iram Gonzalez
Prompt friendly service, always accommodating.