-
March 2025 by Tom Regenscheid
Do not order online! I waited a week and a half for my order to ship. When it didn't, I emailed, twice....nothing. I finally had to call and the rep said that the website was put up too quickly and that what they have on the website as 'in stock' isn't. I requested a refund right there. I honestly think they would have kept my money if I hadn't called....
-
December 2024 by okba guerni
Nothing in stock
-
October 2024 by catherine martinez
I ordered these on Sept14th.online. I checked on them a week ago thru the email contact us. I was told they would ship on 20th. As of today still not shipped. i just cancelled the order.
-
April 2024 by Allecia Kruser
I started a subscription with this store for meal shake supplements from Metagenics. The first time I ordered, I received incorrect items. It took them a while to straighten things out but I eventually received what I had ordered. Similar to one of the other reviewers, I kept calling and was told that someone would call me back in an hour and no one ever did. Now I am on my fourth month of subscriptions and my order is wrong again. I reached out a week ago, and followed up a few days later, until I finally heard back on Friday. The person I talked to complained that it would cost them $8 to ship the incorrect item back to them, and then another $8 to ship the correct one. This was frustrating as I was hoping to receive an apology for their error. They stated I would receive my correct order by this coming Monday (Tomorrow) and that they would share the shipping info when it was sent out. The correct items haven't shipped yet, so there is no way they will arrive tomorrow. This defeats the purpose of a subscription service set up so that my supplements will arrive right when I need them. There is no sense of urgency or apology when an order is incorrect. I am writing this review to share my experience with others, and also in hopes that I get my correct items I paid for in a timely manner so I do not have to dispute the transaction with my bank. I will be cancelling all future orders with this company. Lastly, rather than asking customers to delete negative reviews, it might be a good idea to be proactive and meet a basic level of customer service so that negative reviews are not needed in the first place.
-
April 2024 by Julie Nelsen
I completed a purchase online. After a week of nothing I emailed them. I recieved an email stating they would get back to me. I never received another response.I do not recommend ordering from them online.
-
April 2024 by Julie Heisey
I completed a purchase online. After a week of nothing I emailed them. I recieved an email stating they would get back to me. I never received another response.
I do not recommend ordering from them online.
-
April 2024 by Holly
They never shipped my order and didn't respond to emails about it. I had to file a dispute with my bank.
-
December 2023 by Rachel Henry
I ordered online & got an immediate email that I would be notified when shipped. Almost a week later, I emailed to see if they had any idea on when my order might ship and got no response. After a full week+ I called and was told I am not the only one calling but the one person that handles online orders didn't work weekends and would call me on Monday. I never got a call, just a refund of my purchase with no explanation, which sounds like a better deal than some people. Pretty frustrating. I am giving an extra star just for the nice woman I spoke with on the phone, even if she couldn't help me at all.
-
November 2023 by Martine W.
I've been coming to this pharmacy for a long time and getting the same prescription from Robert. Now the new owners are charging me a surcharge of $20.00 for the same prescription because it's a better quality generic drug. We all know that generic substitutes are not all the same but now we have to pay more?
-
October 2023 by Dahlia Rizk
I purchased supplements online 09/24 and as of 10/3 nothing has shipped.I emailed requesting a refund or a tracking number with no response.I called once in the am and was told that only one person is responsible for online orders and was given assurances he will call back when hes back in - in about an hour.When I did not hear back I called again in the late afternoon only to be told he's now on break and with assurances again he will call back. At that point I requested a refund from the person on the phone and said he couldnt process a refund I would have to wait for the person in charge of online orders. I said I cant keep waiting for callbacks that dont come and will have to file a chargeback. He sounded amused and said maybe you should do that to teach the online rep a lesson. I asked why its my job to teach Farr Hill employees a lesson I just want my money or my item. He said he cant do anything for me.Online buyers beware - very frustrating and needlessly difficult to deal with - doesnt appear to have good customer service skills with basic transactions.UPDATE: Finally got a callback from the store after writing this review. The caller claimed he called me last week as my item was out of stock. He acknowledged he never left a message or emailed. I am still unclear why I wasn't automatically refunded if they item was out of stock or why that item is still currently listed as available on their website.He did request I remove the review.I will not be removing the review as other buyers should be aware and pay attention to any online orders placed through Farr Hills Pharmacy.
-
September 2023 by H
They never shipped my order and didn't respond to emails about it. I had to file a dispute with my bank.
-
July 2023 by Sunnie Mortimer
Pharmacist and staff go above and beyond to help and provide wonderful service
-
July 2023 by Martine White
Great staff. Always willing to take the time to answer prescription questions. You just don’t get this personalized service from big franchises!
-
June 2023 by Robert Hood
Took me back to the 1950s, a Soda Fountain up front, novelty item in many isles. Medical supply well stocked. If you can't find a greeting card here it's not made. Pharmacist & staff are very courteous & most willing to help. Trans. All my Rxs from Fanwood to here.
-
June 2023 by Lucas Von Braun
I love the Far Hills pharmacy, all the employees are friendly and very helpful and make visiting fun .. Everyone will be invited to the mansion in Cape May after I purchase my winning lottery ticket there ;)
