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December 2023 by Kat A.
The worst moving experience ever. Do not be fooled by slick marketing and savvy sales people. This is nothing more than a huge corporate booking agent who does not care who they book with and care even less about responsibly following up with promised refunds when they try to screw you over. The people they contracted with walked off the job when I wouldn't play the game of paying them for more than 4 times what I knew the job would take. Ended up doing the job myself and only took the 2 hours I knew it would take, not nine, you greedy thieves. I'm still waiting for my refund.
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November 2023 by Heather B.
Do not use this company. Fees were added to my move that weren't explained in my quote. The movers wasted 20 mins trying to back into the driveway of my new home. Management is horrible. No one answers the phone. I'm still waiting for my claims packet. I definitely should have gotten the extra coverage for damages. Three pieces of my furniture were deeply scratched. I would not recommend this moving company to anyone.
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November 2023 by Jessica B.
Not even sure where to begin...First off, the movers called my husband on the day of our move and said they were 25 minutes away, and showed up almost 2 hours later.They went around our apartment looking at our stuff and told us that they were only "allowed" to move the things that we had mentioned on the phone when we originally called, or else they would get in trouble. They gave us a hard time about this until finally one of the movers told us that for US, they would move some additional items, like we were somehow getting special treatment. Seemed very weird since they had just met us minutes before and didn't know anything about us, it definitely felt more like "we're going to reluctantly do our job but you better be tipping us." (which we were obviously planning to do anyway.) Meanwhile they still left some items at our apartment, including our TV which they would not help us take down off the wall, so we had to go back to the apartment several times to finish moving our things ourselves. Seeing as I am almost 6 months pregnant and can't lift anything heavy, this felt like a slap in the face, especially with the amount of money we were paying them to do this for us.When we got to the new place, the guys moved everything in okay but then proceeded to eat our food without asking, which felt extremely weird and unprofessional. One guy smelled like alcohol at this point as well.We later found out the company had charged us for 7 hours of work when it had really been about 5, probably thinking we wouldn't notice. If moving isn't stressful enough we had to call that same night and ask for our total to be corrected.Although I'm grateful for the fact that our stuff technically got moved, this was a bad experience and I'd recommend looking elsewhere for more professional service.
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November 2023 by Lori L.
Do NoT use this company!!! I had to chase them down to even get a confirmation. Our quote ended up being double what I was quoted! They charge for every piece of tape, every box and every inch of wrap, which they do not disclose (and they wrapped every chair, pillow, etc with a whole roll for each item). They didn't even complete the job (they were supposed to take our unwanted furniture to a dump area in our complex). The management is beyond unprofessional! I got hung up on twice! Had I not questioned the bill I would have paid an extra $350 for fuel! Every part of this experience was a nightmare! Moving is stressful enough! Do yourself a favor and use someone else....ANYONE else!
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November 2023 by Celina A.
I am disappointed in the quality of service provided by this company. We requested moving service for a handful of items from one city to another for a total of 45 minutes to an hour. The value of the service is hourly, so I initially asked if we would receive persistent communication from the start of the move to the finish and was told there would be. It was originally scheduled for a Saturday, but due to it being a home game and one of the locations being downtown, we decided to reschedule it to the following Sunday, which one of their "moving consultants" said it would be between 9am to 10am. The property manager who was waiting to let them in was at the first location two hours before we finally got a hold of someone who said it was scheduled for Monday (today) which we stated would not work, they said they would call me back, never did. Received a call the following morning saying they were on the way. I called on two separate phones and was on hold for a total of an hour before finally getting ahold of Randy (moving consultant), who said he would get our deposit back and call the movers to let them know it wouldn't work. No one called me back to confirm they got ahold of the movers, so I called again, and I was told that it had been cancelled. I asked whether we would get a cancel confirmation email or something in writing and they said, "sometimes we do sometimes we don't", and so I inquired how long would it take to return to the bank, and they said sometimes 3-4 days. Finally, I stated, how can we ensure that this has been cancelled and our deposit will be returned? They said just call back if not and quickly hung up providing no apology, no remorse for the lack of communication, and truly no concrete answers to any of the questions. Moral of the story, be communicative, consistent, and considerate of people's time. It's not fun writing poor reviews, but I would be sad to see this happen to someone whose moving needs were more immediate and less flexible. I am hoping this isn't a persistent experience for most, but if I can save someone stress from an already stressful situation of moving I will.
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September 2023 by Alex Ambrose
Awful company. Items were taken and then they made it impossible and laborious to get restitution. And they keep changing location on Google so that they can hide all the awful reviews. Stay away.
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September 2023 by Eric Y.
Absolutely horrendous. Damaged my goods on move and my brother and I had to help them move because one of the movers was not strong enough to lift things. Also, the movers asked me for food and water while I was paying them by the hour. Would not recommend. Terrible move for the price.
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June 2023 by Judie S.
I would put no stars if this was an option. They left my daughter and her family in a bind the day before they were closing on a new house at the last minute and were given no help by management. They had to make several calls to many other moving companies and fortunately were able to find one it was late at night when they got done. This should have all been done early that morning Don use this mover.
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June 2023 by Brittany W.
Disgraceful. Hired this company weeks in advance for our move. Called multiple times to confirm details ahead of time and that they'd arrive at 8:00am. At 8:45, still no sign of them. Called and was told they'd be here between 12p-2p claiming they called the day before the check the details (they did not). Arrived at 1:30p, did a 2 minute walkthrough of the house, then left to "grab lunch". We received a call 5 minutes later from the main office saying the move was cancelled because "nothing was packed" and the basement was "too tight". Everything is in boxes and we even took apart the furniture to make it easier to move. They left us in a complete bind, late in the day when we were closing on our new house the following day AND screwed over the new tenants for this home. Management was completely unhelpful when we called back to get more info. AVOID this company at all costs.
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December 2022 by Theresa T.
I hired this company to move the contents of my home and did a virtual walkthrough, received an estimate and signed the contract. I contacted the company days before settlement to advise that there was the possibility that I would not close on the new home on the same day and my furniture may need to be put in storage. The day before settlement, I contact them again to confirm that my stuff would need to be put in storage and after calling 3 times and receiving no answer, I sent an e-mail to which I received a response stating it was no problem and to let the movers know when they arrived since the storage unit was only a mile from my house. The movers arrived on the day of settlement, there were only 3 when the contract stated 4, one mover showed up wearing crocs which I would assume was a violation of company safety requirements and when they looked at the contents in the house they said that they were understaffed, unadvised and unprepared to move the contents to a storage unit. They got in their truck, sat there for an hour then told us that they had to get more help and packing supplies and they would be back. The left!!! They never came back! On the day of settlement! Worse someone from the company called me "Rob" who basically told me that they gave me an estimate that was too low and they could not move my furniture then tried to blame me for changing the location to a storage unit. I had to hire another company on an emergent basis and pay double what I would have paid. I do intend on taking this matter further. They are unreliable with no customer service and left us high and dry on settlement day saying they could give us a new estimate and come back in 4 days! Absolutely unprofessional. Please do not take this risk with this company, it is not worth it!
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November 2022 by Andy A.
This was our third attempt at getting two appliances moved. All My Sons arrived early and had them moved in no time. Very professional and helpful. Don't hesitate to give them a call you will not regret it. Thanks to Fredderick Brigmon and the guys with him. I would highly recommend this company. Wanda A
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October 2022 by Tim B.
Simply put, DO NOT USE! Drivers stole $600! The owners don't care! They know the drivers are lying and they just don't care and are thieves! Should've read the reviews before using! Again, DO NOT USE THESE THIEVES!!
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September 2022 by Daniel S.
Absolutely disgraceful. Took 6 hours to move a one bedroom apt 2 blocks away. Charged over $1200 for something that was quoted for $400. One guy on his phone the whole time. Do not use them?
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September 2022 by Edward B.
I was moving my 82 year old mother to a new apartment, and was all by my lonesome. The team that was sent moved exceptionally fast taking care to wrap and secure each piece of furniture, they were on time, courteous and off the charts professional, both loading and unloading at the new apartment, thanks for bringing my stress level down. Great job!!!!!
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September 2022 by Joe F.
Three idiots in one of their trucks threatened me, spit racial slurs for parking in my apartment's parking spot while they were illegally dumping old furniture today. They even threw their chick fil a trash in our parking lot as they left, driving away from the dumpsters.
