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October 2023 by mauricio jaramillo
Bergenfield Auto Mall has definetely the best warranty and after-sale service that can be found.I’ve purchased many cars over the years, and frankly I was almost always nervous about chosing a pre-owned vehicle dealership.Fortunately, Bergenfield Auto Mall change that perception about the experience of buying a used car dealer.The owner is the easiest and most knowledgeable person to work with. He is is extremely patient through the entire purchase.He was fast to answer all my questions and really went above and beyond to secure our desired car and ensure top quality.But it is their after-sales service that makes sure products and services met and surpassed my expectations.Their excellent customer service made the entire experience a pleasure and because of this, I highly recommend Bergenfield Auto Mall.I will definitely go back the next time we need a used car.I love my new ride and its so reliable. Thank you!
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September 2023 by Paul Cohen
Nice local dealership. Willing to negotiate and allowed us to have the car checked by my local mechanic
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September 2023 by Juan Simon
It’s been 6 months since I purchased my car from here and I haven’t had any issues with it this far. So, I would like to thank the Bergenfield Auto Mall staff for their service and support throughout this entire process. They were extremely helpful, friendly and informative. One can truly recommend!
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September 2023 by Alex V
Stay away!Sleazy owner. Claims his mechanic inspects the car etc, in reality hoping engine wouldn't break within 30 days. Any other issues ( board computer, shock absorbers, tires, brakes) they never inspected. I don't know how guys like this stay in businessOwner response is a lie againThey gave me $1,500 after mechanical inspection.I am upset because I expect respect for my hard earned money. Not some scam artist selling lemons and getting away with it
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July 2023 by William Goodwin
Avoid this place if possible the guy supposedly fix my check engine light stayed off for two days and it came back on just in time for the warranty to run out in 30 days please take my advice and stay away from Bergenfield auto Mall 355 Washington Ave. in New Jersey this place sucks keep driving do not stop
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June 2023 by Luis Sosa
I had a great experience with the dealership. Normally, I hate buying cars at dealerships, but this place they treated me with respect and the owner was very professional and tries to help you out. I would recommend this place.
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May 2023 by Margaret Feigle
Thanks Tamir! You made the whole process so easy yet again. I really appreciate all of your time and attention.
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November 2022 by McLovin Ash
My husband drove over 4 hours after scheduling an appointment to test drive and purchase a truck. When he arrived he was originally told someone paid them the night before (Thursday) a deposit. However when he spoke with them again there story changed and he said they actually received a deposit on Tuesday and it’s first come first serve. So from Tuesday until Friday they left the car on their site and allowed customers to think the vehicle was available and it wasn’t. All for the dealer to also mention they haven’t even heard from the people that paid the “deposit” that is not first come first serve. Either the truck is available or not and if they had no intention on selling it they should have removed it from the website. It was a complete waste of our time, gas and to be honest very unprofessional as a dealer. Would not recommend. Mind you we had a certified check in hand ready to purchase!
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October 2022 by Bishoy Boules
Unmatched customer service! I have been looking for a car for months. Tamir took the time to understand what I was looking for and over exceeded my expectations! Honest, transparent and efficient the entire process.
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September 2022 by Oscarpereav Velez
It is an excellent place, they have a wide variety of vehicles, it is my second purchase in this dealership, my Honda CR-V is like new, they were all honest and real prices, 100% recommended
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September 2022 by Nardeen Helmy
Amazing service ; Sanaa and Tamir helped me find the perfect car in my budget! Highly recommend !
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July 2022 by Joe Corticada
5 star all the way, from the minute we stepped foot on the car lot, you could feel/sense how down to earth the place was. Then we met Mary and her dad and they were both very genuine and down to earth, they answered all our questions, and most importantly stepped away and gave you time to digest the information and not influence your decision either way. They put us at ease and even told.us to go home and think about it over night before making the final decision.As the sign says when you enter their office "enter as strangers, leave as friends" this really describes the kind of place this is.Strongly recommend stopping by, they have a great selection of cars at a fair price, and most importantly a friendly disposition.Thank you again for making this a wonderful buying experience.Joe & Joey
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July 2022 by Christina Genarra
The absolute best dealership and team bar none. This is my second time purchasing a vehicle from them and this experience lacked for nothing.First let me say I absolutely loved the first car I bought from them and over the course of maybe 5-6 years had ZERO major issues…only normal wear and tear like tires. I traded in because I wanted to get out of an suv and in a car.Now, keep in mind, it has been over five years, when I arrived, THEY KNEW WHO I WAS!!!! WOW right!?!? So, as annoying and indecisive one could be I test drove over 5 vehicles over the course of a few weeks. Not once did they make me feel as though they were too busy.I finally made a decision on a car… a beauty may I add… and that was it I was ready to make a purchase.Mary, who was off that day was informed that I was there to buy and guess what…..SHE CAME IN!!!!While I waited I got some donuts for everyone…..and chatted people up and wondered around the lot asking way too many questions….lol.As soon as Mary walked through the door it was all HUGS AND LOVE!!!!!We chatted for a bit and got caught up and she immediately went to work doing her magic to get me the best possible deal, and my fellow buyers….that she did!!!!Oh, by the way…they bought me pizza and kept me hydrated all while laughing away.I can not express how ecstatic I am to be in my new BMW that I can’t stop staring at lol! I’m sure it will bring me many years of joy as did my previous Mercedes.The selection is AHHHHHHHHMAZING!!!!!! The quality is well worth going to take a look….I promise you once you are there you won’t want to leave without one of their gorgeous rides….something for everyone I assure you!This is only my third review I have ever written and two of them were for Bergenfield auto mall…. So that says a lot…..I HIGHLY RECOMMEND you stop by if you are looking for a great reliable auto ….. and friend ?
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June 2022 by Rodney Pena
Bergenfield Auto Mall is the best used car dealership around. They have a huge selection of different brands and models. I’ve bought two vehicles from this place and have nothing but good things to say. From the staff to the vehicles. Tamir and his team are very professional and honest people. I’ve been to dealerships where I’ve felt like I’m being rushed or pushed into a sale and I’ve never had this happen here. They make sure your happy and satisfied with the vehicle you desire. I will certainly buy here again!
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April 2022 by Justin Williams
Let me see, where do I begin.Was looking for a larger vehicle back in July 2021 for my large family and to help with a move out of state. Came in after seeing and reaching out about a online advertisement they posted. Overall rating were good, so I felt comfortable going in. Sales guy was meekish and not talkative which was different. Spoke to owners wife afterwards to hash out a deal. She was bubbly and sweat, then her daughter took over with paperwork. Everything seemed, good. But as I was driving away we could see the daughter watching us driving away with a concerned look. Should've taken that a sign of things to come.After driving 1 day, check engine light comes on. Day 2 strong smell of gas when near the vehicle when on or off. Contact them about issues, they send me to repair guy named Saul almost 30 minutes from thier location. He checks claims nothing wrong and resets the check engine light. When I pressed for him to look further he exclaims 'they don't pay me for these inspections, so I can't spend time on it.'I needed to move in less than a week. Spoke to Bergen again said they would repair whatever engine issues. Moving day, car stalled out twice. Mind you I'm moving 8 hours away, very scary to stall out on the interstate. During the move, gas smell is filling the cabin, dome lights are not functional, water pooling up in head light. Needless to say I'm passed.I take it to a local dealership for repairs. $4300 to fix it. Did Bergen mall pay? No. Then I ask them to give me my money back and take the car. Claim, oh its past 30 days, offered me a price $4000 less than I paid. Tried filing lemon law claim, but vehicle is just over 100k miles, so not possible. So now I'm stuck with malctioning vehicle that still smells of gas and dome lights work when they want to.Buyer beware! Avoid this place at all cost. Or you may be bleeding money like me on my vehicle.My reply: when I returned the same day, I returned for the headlights, not the dime lights. Also, the check engine light was on when I went to your mechanic. He reset the light, which is likely what you did when I went to purchase the car. That's a sleazy and dishonest practice. You want to make it right by me. Pay my repair bill. Since it was all items that should've been done prior to the vehicle being put up for sale.
