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February 2024 by Abner Reyes
Driver was not helpful didn’t even try to see if he can get my vehicle from the back of my house . Was rude talking to my wife . Didn’t even want to talk to me on the phone . Will never use them either through GEICO or personally if I needed a tow . Won’t recommend them to no one .
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January 2024 by Karen Mueller
This morning, I realized that I had a flat tire when I dropped off my daughter at school. I called AAA and DeMauro's was assigned to the job. They arrived within 15 minutes!! I spoke with Mary, the owner, who was so friendly and helpful. Manuel quickly changed my tire and was a pleasure to deal with. Highly recommend DeMauro!!
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January 2024 by Marlon C.
Bad service Customer Service sucks!!! I would never recommend it to a family member or friend. It's the worst company in berguenfield Nj
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January 2024 by Mir M.
They are the worst ever, my battery died and ask it to be towed to a Tesla charging station, they dropped it off at the regular charging station and was unwilling to help. So I had to find someone else to tow my car. Please save yourself the grief and don't deal with this company. Worst customer service ever
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December 2023 by Євген Рубан
WARNING. They're cheating here! This was the worst experience I've had with tow. This company took advantage of the inexperience of my wife, who met the car, and increased the price by 40% at the very last moment, explaining that the driver had to look for her. I gave a 100% correct address, it is not the customer's problem that the driver's navigator finds the house on the next street. The dispatcher is so rude and comes up with other explanations why the price has become higher. Terrible attitude towards customers, I would NOT recommend it under any circumstances!
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October 2023 by Veronica Marin
Edwin was my service man, he arrived to my destination with a very welcoming and polite attitude, he loaded my suv and managed to transport it’s drop off, at such an excellent time. He was soo patient with me and even parked it and everything, one of many role model qualities for a business.If you are ever in a inconvenient situation ask for Edwin, he will be such a breeze to work with! Thank you DeMauro and I will continue to recommend your service for Bergenfield & Bergen County!!
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September 2023 by Cynthia Sherman
Every experience Ive had with DeMauro has been great. The drivers that arrive (today it was Francis and Manuel) always go above and beyond. They explain different issues that may be going on with the car, offer helpful advice etc. The company as a whole also arrives well before the eta provided by AAA. Highly recommend.Services: Car lockouts
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September 2023 by Lillianna Lin
I would have gave it 1 star if it’s not for the dispatcher attend to helped me.My car is dead on my parking shot. I lived in a high rise building and I parked in an indoor parking. This was all shared with someone at the office prior to confirming the appointment. The appointment date is Friday. So I WFH to be there for the tow. The appointment was for 9Am. I followed up 4 times. The driver did not show up until 10:30Am. I tried to explained to him the car is inside the garage, he doesn’t even let me finishing telling him, simply said “you need to bring the car out here.” He looked annoyed as if he doesn’t want to be there and was simply unpleasant to deal with. I told him to simply forget about it. And he slammed his car door.If I could move my car and get it to the dealership why would I need to call fro a tow? And you’re annoyed at me when you’re running 1.5 hour late to the appointment?Guess they don’t care for my business or have any understanding on customer service. I ended up called MB dealerships and set up a roadside assistance ticket. They also used a near by tow company. The service I received is night and day.Service: Car towing
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May 2023 by Lorelei Habana
I'm originally from Bergenfield and my family and I have always used DeMauro. Now that I live about six towns away, I still reach out to them. They have always been super reliable and always friendly. The best!Service: Car towing
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April 2023 by Ivan F
Very unprofessional employees and disrespectful. Over value prices and damage your property without accepting their responsibility. Damaged my vehicle and denied any wrong doing. Stay away from this company.
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April 2023 by Janelle Bee
Besides the dispatcher constantly lying to me about when the tow truck was going to be there, It was a good experience. Basically her company accepted the pickup and told me and my insurance company they would be there within the hour. So I said okay no problem. So I waited. I waited and waited. Two hours passed by, so I said let me see what's going on and give them a call. The dispatcher says the tow truck is in the town next to me (she can see that) and I'm the next stop so he should be here in like 15 minutes. I said okay great. An hour and a half later and no tow truck. I called again. She swears up and down to me that he is just a few blocks away. At this point I'm angry because I hate people lying to me. If he's going to be 3 and 1/2 hours at least tell me he's going to be three and a half hours! Don't keep lying to me! They were contacted at 8:00 a.m. and did not show up till after 11:30. The only reason I'm not giving them one star is because my tow truck driver was super cool. He was very helpful and super apologetic about the dispatcher lying to me. I felt bad because I knew it wasn't his fault. So yeah, The tow truck experience itself was great! BUT be prepared to wait a long time (hopefully you're not stuck on the side of the highway!). Oh and don't believe a word that dispatcher woman says!
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March 2023 by Victor Mendoza
Used them twice in the past 10 days, and I got the same driver both times. He was friendly and funny and got the job done. My car broke down, and they got to me in 10 minutes, which I think is pretty quick. I don't usually need a tow or roadside assistance, but im glad I called them. If I need help in the future, I will definitely be calling them.
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March 2023 by Elizabeth Jacob
Roadside assistance sent Demauro Towing out and they were prompt, polite, resolved my issue and went above and beyond to give great customer service. Highly recommend!Services: Car towing
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January 2023 by Chef Z.
Really not happy with their service. My cars battery died yesterday so I jumped it then drove to dinner, I left the car running, and the next day (today) the battery was dead again. So what does that tell you? I called AAA because it's an AAA 13 month old battery. The technician apologized and understood the battery is bad, and the dispatcher apologized and understood the battery is bad. I also happen to be a trained mechanic and know the battery is bad. In the end it was explained to me that 5.5 volts is a good battery according to AAA testing when in fact that is half what is needed to start a car. I paid for a battery with a warranty and expect that warranty to be honored. DeMauro is representing AAA and knowingly doing the wrong thing. This makes them grossly negligent considering all their employees know they are doing the wrong thing. Who would ever want to work in this kind of environment.
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December 2022 by Michael Wilkins
Very experienced towing company. Their services are quick and courteous
