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September 2023 by JoJo
Ronnie from Bergenfield and Ali from Hackensack helped us out and made the process so easy. They explained everything clearly and helped us find exactly what we wanted. Very friendly, knowledgeable and helpful! 100% Recommend mattress shopping at Mattress Firm!
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September 2023 by Yolanda Barham
Thomas is an amazing person to work with. He respects his customers no matter the age, his patience in helping you to understand the difference between products and aligning your needs is always a win for me. I’m a loyal customer of HIS. Mattress Firm is lucky to have him.
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September 2023 by Frances Amato
Would not help me. Wanted to only sell me a mattress in store when I came with photos from nine online deals I was interested it. He said only buy in person and not online and it's more money but they are better. Very disappointed.
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August 2023 by Jorge Hernandez
Went for an approved warranty claim. Was helped by a gentleman named Thomas and he was great. Helped us through out the process and was patient showing us mattresses that best fit me and my wife’s needs. I definitely recommend.
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August 2023 by Maria Salemme
I reached out to my representative to discuss my mattress not feeling comfortable and the possibility to switch it out with a medium firmness instead of firm. Within an hour, we were able to resolve the issue and schedule a pickup and new delivery.In my humble opinion, the best customer service is shown when there is a problem. I couldn’t have been happier with our representatives problem resolution. Highly recommend Mattress Firm!
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August 2023 by Rayanne Bissember
My family and went to get our matresses and we were pleasently suprised at how amazing the customer service was. Thomas was so easy to work with, understood what we needed and helped us get the best mattress for the best price. Not only was he professional and knowledgeable - he was kind and easy to talk to. I would recommend working with him when you come to this location. Thomas was great and made this experience super easy.
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July 2023 by Jennifer Ocampo
I recently had the pleasure of visiting Mattress Firm to purchase a new mattress, and I cannot express enough how impressed I was with the exceptional customer service provided by Andre-Paul.His friendly and approachable demeanor made me feel welcomed and at ease. He greeted me with a warm smile and was genuinely interested in helping me find the perfect mattress based on my preferences and needs. His extensive knowledge of the different mattress options and features was truly remarkable.He is a true asset to Mattress Firm, and I am grateful for his outstanding assistance. Thank you, Andre-Paul!
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June 2023 by Catherine Galvin
Thomas at Mattress Firm in Bergenfield worked with me to help me find the mattress that best met my needs and comfort level. He also worked to help me take part in the sales going on at Mattress Firm and worked with me to negotiate a price and payment plan that I could afford .
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June 2023 by Steve Karlik
I had a great experience at mattress firm, in Bergenfield Thomas helped me pick out a Serta mattress and I could not be happier. I highly recommend this place for quality mattresses at a great price.
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June 2023 by Michael Fenner
My wife and I went looking for a king mattress at an affordable price, but yet still comfortable. Thomas helped us and was a great help in finding a mattress that met our needs. Not only was he helpful but super friendly and knowledgeable. Great experience! Thank you Thomas for such great customer service and being kind and friendly!
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June 2023 by Diane Roberts
Mr Roberts is very Professional and Knowledgeable. He understands the customer and never tried to force a sale. What he did was give u information about the mattresses as you chose them and allowed you to make the final decision.The Best!!
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May 2023 by Chef Z.
Was told I needed to spend $2000 on a mattress that meets my requirements. Ended up spending a small fraction of that online. BUYER BEWARE.
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April 2023 by jorge ramos
I had a warranty issue and they took care of me very quick and professional, definitely a company that honors their warranty I recommend to everyone
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April 2023 by More About Nothing
You wont catch Thomas or John sleeping on the job. very attentive and overall great experience. Thomas did his best to get me the deal i was looking for. Thanks again to you both! Speedy shipment! I expect my mattress in 3 days!
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March 2023 by Rabbi Jesse Shore
Ryan and Abdeslam were courteous, professional, and very helpful. My wife and I are grateful we could finally get trundle bed with twin mattresses for our son’s room. It was quite a search, as this item is becoming increasingly rare, but Ryan and Abdeslam were able to find what we needed at an affordable price.