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December 2023 by Maria S.
I had a less-than-stellar experience here: Pros: - It was easy to schedule an appointment Cons: - Kimberly at the front desk told me the service would take "30 minutes maximum" when I dropped my car off. I called them an hour later, while outside their office, and she said "we need 45 more minutes, we just want to look into a potential issue with your car"....meanwhile my car was parked exactly where I left it, outside the service center. They straight-up lied to me. - The service was supposed to come with a free tire rotation. Kim asked if I had the wheel lock key on me, and I said no but it was in the glove compartment. She asked if I was sure, and I said yes. The mechanic 'decided' not to look for the wheel lock key, even though I told them exactly where it was, so I didn't get the service. Felt like they were just being lazy, considering how late they started my service. - I told them something was up with my back passenger tire when I dropped off the car and asked if they could "tell me what was going on" (my EXACT words). Turns out I had a nail in it. They found it...then did a $40 repair without my knowledge or consent. I needed the repair, but I could have gotten it done for much cheaper elsewhere. I told them I was surprised and disappointed they didn't call me before doing the work, and Kimberly said that wasn't 'standard service' for them. - It is dirty inside. I understand a mechanic's work is not clean, but they had oil puddles on the floor. There were also spiderwebs by the front-desk. Overall, I wouldn't come back.
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June 2023 by Time C.
Do NOT take your car to MIDAS in Lumberton, NJ. Frankie, from Triple A, took my flat tire off my car and I took my tire to Midas to have the nail hole plugged. The store manager, Norm Berard, brought my tire to me with a huge hole in it saying that it was in the trunk that way. Frankie, from Triple A, texted a statement vehemently denying Norm's accusations. I spoke with Regional Manager Don Garbacki who refuses to even listen, accept Frankie's statement or view the picture. I filed with the BBB, Attorney General's office, disputed the transaction, filed a police report and filed another formal complaint with Midas Corporate office. This is a complete nightmare during my father's funeral. I am out a total of 297.00 due to this fraud. Don Garbacki and Nor Berard should be FIRED and charged with FRAUD, theft by deception..
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May 2023 by Just A C.
overpriced, I had went because no one else will take my car in for a new starter because my car had suddenly stopped working out the blue, so i figured it'll probably be around 400-500 at most because the part for my car normally runs 100-200 used, welp because i couldn't bring it anywhere else i had to pay 759 dollars to top it off magically my car front tire is loose and gonna (fall off) if i don't get another 600 dollar job done for it. never will i go to these commercial places, my car tires were fine before going there now i have another issue to handle, they said oh my brakes r bad and i just got my brakes done a month ago so how is that possible if i drive 6 miles in total a day just to work and the gym, please everyone save your time and money go to somewhere else which doesnt overcharge you, and i was also told all day that they're working on my car but i didn't get it back for two days for a two-four hour job, please everyone tell them to back off
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February 2023 by Jason R.
I came in for brake work and left with new brakes plus oil service and all new filters for the price that I intended to pay for brakes only. Devon worked with my budget, something I am not used to when it comes to car repairs. After I was all paid up and out the door my car would not start. They spent an hour fixing a wire harness issue that the dealer should have taken care of a long time ago. So, basically, for the price of new brakes I drove away with a car that was in better shape than it was when I purchased it. They offer several payment options including easy-approval, third party financing. It looks like this location is under new management and I hope they thrive because I have no reason to go anywhere else.
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January 2023 by Rob Ledermann
Amazing selection,great staff and beautiful jewelry
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January 2023 by Cody H.
a absolute scam horrible take advantage of people adding on money just a typical scam mechanics
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February 2022 by Skip M.
If you want your car fixed right, in a timely manner, and with professional customer service, bring your car elsewhere! An oil change and a shifter fix turned into a $3800 sales pitch. When I said know I never got a call that the car was ready and when I did pick it up the shifter components were on the floor and the car was still locked in park. After complaining, they fixed the shifter in 5 minutes and charged $170 for "labor". Steer clear...
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October 2021 by Amanda Armstrong
Reporting this business for fraud. The jewelry is horrible quality, basically made out of plastic. The business doesn't comply to their promised policies. The owner of the business is running a scam and is beyond rude.
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March 2021 by Mikaela Monroe
It is a wonderful and beautiful place here!
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February 2020 by Erica P.
New manager Ernesto is rude and unwelcoming. I have been going to this locations for months and never been treated so unwelcoming! I had a good relationship with the last manager and even the guys! I would pull up and they would know exactly who I was by car. The last manager was friendly and kind. Ernesto was rude he told me to move my car I said I had an appointment because the guys usually let me wait in the front and he replies " okay and please park your car" he then was so rude towards me when doing my paperwork. I loved coming here and the old team was so welcoming and the previous manager he has long dreads was super nice and friendly. I would even stop in randomly for minor car issues. Now I need to find a new a auto shop I've been going here since I moved to Bergenfield and now I'm sad I need a new one. If I could give less than one star I would just off customer service alone.
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January 2020 by John Samuel
Great place ,honest people pleasure to work with midas.
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May 2019 by Michael H.
Tried to sell my friend rotors that she didn't need and used a hard sell to push her to the repair. Wouldn't recommend them to an enemy it's almost criminal what the do they prey on people.
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January 2019 by Jackson W.
Had to get an oil change for my car and was looking for a place close to my home. Called up Midas and made an appointment with Charlie to bring my car in the next day. Dropped my car off in the morning and Charlie finished the job before noon. When I went to pick up the car, Charlie mentioned to me that my tires are in bad shape and they should probably be replaced. He gave me a quote but at no point did he pressure me into getting them done immediately. I told him I'll make another appointment should I choose to go ahead with the tire replacement. Overall they were easy to deal with and I was satisfied with the job they did on my car.
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January 2019 by Shaniece D.
So only came here for the conventional oil change last minute on a friday morning. Took 45 minutes to complete. Total paid $24.99. You are able to see inside the shop while work is being done on your car. The place can use a little tlc inside for the waiting area but for the most part they get the job quick and fast. No gimmicks. Straight forward. Small free parking lot located in front of store. Close to stop and shop and subways if your hungry.
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July 2018 by George M.
Thank god and the universe for Ken and Armen. I use my car for work, and I had some major brake poblems. I called Ken and he took the best care of me. I was able to bring my car in asap, and get the service i needed asap. Armen the mechanic showed me all of the issues with my car and helped me decide the best options for the repair. Top knotch service and great prices. Ken was wiling to work within my budget to make sure I got the best service for my money. I would recommend this location to friends and family. Professional and personable, and awesome service. Bottom line... Bring your car here for great service, or regret going somewhere else.
