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December 2023 by Dennis Yap
Their senior tech, Pepy, deserves a gold star.
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August 2022 by Danny S.
Bought an inexpensive lock, made in China, and asked if it was possible to re-key it. Shaw's rekeyed it and only charged me $13 total!!!!!! WOW I will definitely use Shaw's again
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June 2022 by MUZAMIL SHAH
Very poor customer service!! they are thieve, not allow anyone to use there service.
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April 2022 by Paul Cooper
Amazing work done.
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April 2022 by Randy Perez
Brilliant service!
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February 2022 by Chrissy C.
Shaw's did a great job with changing the locks to our new house in Oradell. The technician who came, Chris, was very quick and very nice. He was also incredibly responsive on the phone to my questions even post-service, for which I was very appreciative.
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January 2022 by Valentina N.
While I didn't actually end up using their service I will definitely be keeping them in mind in the future for their thorough and friendly help just on the phone. I called to request a lock fix or change and the associate on the phone asked me plenty of details to understand the lock I had and what service I would need. After sharing the details and even sending a photo of the current lock, he informed me of the price just to come out but offered amazing advice saying he didn't think it was complicated to fix myself and recommended I take out some screws and replace with a new battery. The hole process took me about 15 minutes and everything was perfect. The fact that this place didn't try to scam me in any way and in fact provided me with the best solution all in a less than 10 minute call shows their dedication to quality service and putting customers first. In the future I'll know where to go and recommend you do to!
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October 2021 by Jennifer DiLorenzo
Timely appointment, great customer service and lock issues at my place of business resolved the same day. Highly recommend this company!!!
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October 2021 by Cris C.
I went to several places that advertise they make copies of keys and none of them could figure out which blank to use and one even attempt to make a copy but it was clearly not the right blank. Shaw knew right away which blank was needed to make the copy and it was a simple frequently used blank. I wish I wasted less time asking those other places that supposed make key copies. Will always go directly to Shaw next time, they know what they are doing and seem to be very reasonably priced.
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August 2021 by ForgetTheLyrics
Great service!!
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April 2021 by Scott Untener
Very poor customer service!! I’ve used their service a few times but whoever answers their phones is very unprofessional didn’t want to even hear me out only to say it’s not under warranty before even listening to me. I will not use them again nor will I recommend them.
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April 2021 by Chan Lee
Excellent and professional service with detailed explanation of what needs to be done. Thanks!
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February 2021 by Lord Tyrone
They are very professional and they are good at what they do
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January 2021 by Lee Perla
Absolutely fantastic service from Shaw's Lock. I grew up in Bergen County and Shaw's was a household name, so we called them to take care of some new locks for our store. They showed up promptly to give us an estimate, provided advice on the best way to secure our doors, and were always pleasant. The same tech handled the estimate and install, so there was always a familiar face, and everyone I had spoken to at the business was always more than happy to assist.I would not hesitate to recommend them to anyone needing lock service in the future.
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January 2021 by Kim L.
This is the best local place to get some house keys copied with custom personalized metal keys. They get the job done quickly and professionally. I recommend this place.