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February 2024 by Moses Yuk
Daniel is quick and friendly.
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February 2024 by Jennifer Vasquez
STAY AWAY.
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January 2024 by Tom Harrington
Stay away! I went in to get my daughter an iPhone 15 Pro. Went through the order process with Andres. He said they don't have the Pro in stock, it would take a week so we went with the 15. He said we can switch it out for the Pro when they come in. So we got the reg 15 and he puts on a screen protector. They charged $40 for it . We never asked and he never offer it. He just put it on. I usually get them from Amazon and put them on myself. A week later, we can back and asked why did he do that and wanted credit. They said he doesn't work there anymore so they can do anything. Also we wanted to trade in for the 15 Pro. They said it would be a $70 restocking fee, when Andres said it fine to trade in, no restocking fees. I called T-Mobile and they said I should go to a corporate owned store like the T-Mobile at Bergen Town Center and they would do the swap since it was in the 14 day period with no fees. I have 9 lines with T-Mobile. I ended up getting my son the 15 online at the Apple store for $719 with military discount. I just pre ordered my Samsung S24 Ultra from Samsung for $900, half price. It arrives Jan 31. I would have stayed with the store if they took care of their customer.
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November 2023 by Ryan Tejada
Given that the bar for customer service at phone stores is already low. This place can’t even achieve that level of service. Of 3 employees, no one picked up their heads until 30ish minutes of waiting.One in the store and the other two sitting outside chatting.Just to add because I did see the reply below. I ended going to a different location and got my service done in less than 5 minutes. Even the rep there said that this store has this reputation. Which makes me call into question the validity of the rating and reviews here.
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November 2023 by caidie sapp
I visited the store last week to get a phone and it’s was handled very quickly with great deals on my phone plan and left there extremely happy. The manger there helped things get done expeditiously quickly and was very helpful and friendly so were the other workers there, would definitely visit again.
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November 2023 by Ayanna
Went to this store and experienced amazing customer service and amazing handling with my situation i had, everyone there was very helpful and friendly. The manager was amazing and also very helpful.
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November 2023 by Deon Eastermad
Amazing customer service when I visited there the manager was very helpful and friendly and a great experience. The staff is very helpful and knowledgeable and I was in and out within 1 hour.
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November 2023 by barbara brattole
Brandon and Saad Mgr. Provide an outstanding customer service experience they help me to get a new equipment providing the best solutions that it works for me and my family plan with T mobile providing me with different options. Thank you Brandon for your dedication and kindness.
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November 2023 by karan
Every individual in that location is very hard working despite lack of staff, they try their hardest to assist everyone in a timely fashion. Especially Enmanuel, he always looks out for everyone’s best interest and is a very hard worker even on the busiest of days :)
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November 2023 by Natasha King
Horrible! Go there when you have a whole day to waste! After a half hour wait, the associate asked what I needed and then told me “2 minutes” goes to the back room and doesn’t come back out, another associate finished with his customer and goes to the back!!! Waited at least an additional 15 mins and nothing! Headed to another location! Smh!
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October 2023 by My Home security system
Wonderful location great job T-Mobile the staff here is so patient. Get busy at times but they take there time use a piece of paper to show what deals they’re giving you. Made my visit amazing the store manager Saad is excellent check on me a number of times to make sure everything is correct. This team really cares about there customers.
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October 2023 by E J
Stay away from this store, I accepted to try home Internet for 2 weeks and returned it within days because the device did not work, they never closed my trial account nor reported the devices returned, now I am getting harassed by a collections agency for something that was just a trial. I called and visited the store several times and every single time I was told NO WORRIES WE WILL TAKE CARE OF IT.STAY AWAY FROM THIS STORE.
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September 2023 by Edd Recarte
Very positive experience when we visited this store to upgraded our phones. After that it's been going down hillWe opted in to try the home Internet for 30 days for free. We returned the devices 10 days later because where we live unfortunately does not get good reception, we were told no charges are being applied we closed your account.1 month later I received a $100 charge for a monthly internet bill. Went back to the store and I was told the manager will call you when everything is settled do not worry about it, I received the call 2 weeks later.Today I got a phone call from a collection agency stating I have a $180 bill that I never pay T-Mobile. I tried getting in touch with someone at this store but of course no one is available. I will be paying the 180 bucks which is nothing. And will be finding a different place to give my business.DO NOT RECOMMEND.
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July 2023 by Cynthia Sherman
We went recently for a few items we needed help with from SIM cards to switching phones. The staff was pleasant and took care of everything we needed.
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May 2023 by Daniel Valentin
I’d have to say that my experience here has been nothing but pleasurable and quite fun and exciting. My Un-Carrier experience was crystal clear and I understood exactly how much I would’ve been paying, and how much I would have to pay monthly moving forward. I commend the staff that not only treated me with integrity, but also seemed to have enjoyed their job. Especially the manager. Saad always treated his employees and customers with respect and even joked around in a respectable matter. Anyone wanting a pleasant experience should definitely check out this T-Mobile store. 5 stars entirely.