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December 2022 by Lisa Hackett
Obnoxious, loud, boisterous, unprofessional, combative, aggressive movers who harassed me for 5.5 hours straight while they moved in my new next door neighbor. They refused to quiet down when asked twice. And, mocked me. If you want to antagonize, harass torment and alienate your new neighbors then hire them.
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November 2021 by Val Kostenko
Items were not delivered as per contract. Several items were not placed on original truck and I was not notified until 11 days later. As of this review, these items are still in New Jersey with no definitive plans as to when they will be transported to Florida. Staff is either non responsive or not helpful. Worst customer service I’ve ever encountered. They are in possession of all my personal and many sentimental items with no promise of delivery date. And all they have offered is a very minor credit. They were recommended by a friend but engaging their services was the biggest mistake!!
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September 2021 by Daphne
Liberty moved me and my husband on sept 4th. They were phenomenal. Professional and fast. I could not believe how well they work as a team it was beyond my expectations . And they were so nice. You guys deserve a raise! I will recommend this companyThank you so much.
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September 2021 by Google user
We had the BEST experience with The Liberty Group. We had an entire house of furniture in storage with another company. We received a letter on a Wednesday, that we had to have our possession's out of storage no later than Friday and we were not in the same state! We called Liberty and within 2 days they removed, inventoried and moved our things to their storage facility for another year. Liberty just delivered our things to our newly renovated home. They arrived early, with a team of 5 super professional people, who all had a can do attitude. They treated us and our belongings as well as our new house with great respect. HIGHLY RECOMMEND!
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July 2021 by Jeri Schaefer
Moving cross country and at least 1/3 of our possessions were not on the truck- company had split our delivery with another customer- even though we had to pay iIN FULL! 10 days later and still not received with poor responsiveness or urgency from the mover.
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May 2021 by Robin P.
Our moving experience with The Liberty Group was one of the best ones we've ever had! The crew actually enabled us to have an easier move. The crew and their two trucks showed up on time, worked efficiently, were good natured and helped us in ways we couldn't have imagined. Working with experienced crews really did make it a pleasant (yes, I said pleasant) experience. They offered up help and advice, didn't give us any problems when we changed our minds. Highly recommend them, from start to finish it was a great, great experience.
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May 2021 by Julie Levinson
We had the BEST experience with The Liberty Group. We had an entire house of furniture in storage with another company. We received a letter on a Wednesday, that we had to have our possession's out of storage no later than Friday and we were not in the same state!We called Liberty and within 2 days they removed, inventoried and moved our things to their storage facility for another year.Liberty just delivered our things to our newly renovated home. They arrived early, with a team of 5 super professional people, who all had a can do attitude. They treated us and our belongings as well as our new house with great respect. HIGHLY RECOMMEND!
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May 2021 by Eva Szymanski
Rafael and his team are what you want in a mover. Period.
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April 2021 by Johana O'Neill
They were awesome! Liberty did an amazing job moving us to Florida . It was a pleasure dealing with Rafael and his crew. Five stars all the way around!
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February 2021 by Naomi Korn Scotti
Best experience ever with a moving company from start to finish. The movers arrived right on time and were friendly and respectful throughout the entire process. They packed everything very carefully and mindful of all the instructions I gave them. They even wore shoe covers when going in/out of my new home to ensure cleanliness on a very snowy day. Thank you to The Liberty Group for your hard work and ensuring a smooth transition to my new home!
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December 2020 by Kristen Halstead Runyon
I would not recommend this moving group to anyone. They quoted my mom (72 year old on a fixed income) for a 7 hour job which ended up taking 10 and then charged her over 50% more than her original estimate. Customer service after the fact was absolutely no help. I am very disappointed and would not tell anyone I know to use them.
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December 2020 by Kristen R.
I would not recommend this moving group to anyone. They quoted my mom (72 year old on a fixed income) for a 7 hour job which ended up taking 10 and then charged her over 50% more than her original estimate. The men were friendly but very slow.. Customer service after the fact was absolutely no help. I am very disappointed and would not tell anyone I know to use them.
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November 2020 by keith sheyka
I called this company 1 week ago, gave all of my information and was given a date for a virtual quote a week later. Keep in mind my move at this point is 5 days out. I received a call from the virtual agent having to move my scheduled time because he was working from home and his house was busy. I accommodated the move although it was an inconvenience because i have heard and read good reviews. I just received my virtual quote and i called back to set up the service only to be told he "just" found out they have larger jobs and now have no availability until another week and a half.. Virtual agent was Keith Haszto. Extremely unprofessional service, unreliable and untruthful. Being told they had larger jobs is evidence they got a better offer and care cancelling a quote given. Don't use this service as you will be let down if they get a better offer. Very disappointing
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October 2020 by Jack Maybury
Had an amazing experience using Liberty to move out of my apartment. My movers were five minutes early and professional. They made moving an easy experience! Thank you guys!
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August 2020 by Jacquelyn Cohen
This is an excerpt from an email to Beth Lilly, Director of Operations / Project Executive...I am writing to let you know of my experience with Lisa Hagerty which, I may add, has been wonderful! A recommendation from a friend and relocation director at a large real estate company in Somerset County brought me to The Liberty Group and, after my brief interactions with employees at the company, I have thanked my friend profusely for the recommendation! I have spoken with Lisa several times and from the first minute of the first conversation, I could tell she was friendly and personable. After subsequent conversations, it became evident that she was also knowledgeable, professional and a sheer pleasure to work with! Although the real estate market is red-hot, and I know everyone involved in real estate is extremely busy, Lisa is on top of things and, as busy as she gets, remains friendly and professional. If you can find a way to clone Lisa, it would behoove you to do so. ;) Her customer service skills are excellent, as well, and she made me, as a customer, feel like the only customer she has. Not an easy task during the summer months for someone working at a moving company! :) I have another, larger move in the next couple of months and I will not hesitate to use The Liberty Group and I will make sure to spread the word… And as you can tell, I am not shy. ;)Beth, please be so kind as to put this email in Lisa’s personnel file and recognize her for her outstanding representation of The Liberty Group.
