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July 2025 by Shuang Zheng
I went there to apply for my american passport for the first time, the service was good enough but the manager, Paul, thought it’s ok to make fun of me for making small mistakes during the process, which made me feeling extremely belittled, Mind you, he speaks with a very heavy accent and fast, he got very frustrated with me several times when I couldn’t understand him… you would think, for someone who’s an immigrant himself he would have more empathy, nop! I am grateful to his female colleague who stood up for me!
Mr.Paul, being condescending is not funny
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May 2025 by Stephen Searle
Reviewing the post office based on how they handle your passport application is just stupid. This is a post office. They handle mail. And parcels. They sell stamps. And money orders. Yes, they are required to handle passport applications, but forcing other customers to wait while you ask stupid passport questions whose answers can be found online or fill out forms that should be completed ahead of time is inconsiderate and self-centered.
The postal operations at this facility are first-class. I’ve been a customer here for decades and, other than some occasional grumpiness, have never had a service problem. They are efficient and very knowledgeable.
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March 2025 by Jenny Muñoz
I don’t even want give 1 start. Worst experience ever they stole my package. They never update the ñ tracking information and they said I have to call customer service. Don’t go there
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January 2025 by Michael McGinn
How do they have a Post Office with no mailbox?
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January 2025 by Dan
The woman working there today (only one there) was unpleasant and curt. Reminded me of going to the DMV. No wonder everyone uses UPS.
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September 2023 by J Q (JQ)
8/28 3:30 pm: The facility is fine. But the rude balding man with red cheeks behind the counter is a total j**** I asked one question about passport renewal forms and he started getting short about when I had last applied for a passport. I was a child I don't know when my passport was last renewed. I'm never coming back here I'd rather pay for parking in summit than be barked at by midlife crisis man.
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May 2023 by Edward T.
In all honesty, I only ever come in here to buy stamps, but I've found that the people behind the counter are invariably friendly and helpful, and the lines have never been very long (at least that's been my experience so far). The parking situation is the only down side, and can be confusing if you're not from the area. You have to pull into the shopping center (or strip mall; I'm not sure which it would "technically" qualify as), travel 1-way past the Dunkin Donuts (used to be a Boston Market) and a few other stores, and then pull into whatever available space you can find. Pulling in isn't so much the problem as backing out, as the cars that are coming in tend to do so at a high rate of speed. Then again, I've become a timid driver in my old age.Sometimes I'll park on the less crowded side of the (small) shopping center in order to avoid that potential hazardous pitfall.Pulling back out onto Springfield Ave. can be a pain in the neck too. You can only pull out in one direction, which is not the direction that takes me home. A relatively minor annoyance, though, when I consider how quickly and painlessly I'm able to buy my postage stamps. And, on a side note, whatever happened to the Wanted posters that used to hang from post office walls? I never recognized any of the thugs, desperadoes, terrorists, bank robbers or felonious maniacs pictured on them, but I always derived a certain morbid entertainment value from perusing them. I guess "America's Most Wanted" on TV made them obsolete? Inquiring minds want to know...If I happen to be in the area, this is the post office I prefer to patronize.I can't speak for their mail delivery, or how adeptly they handle incoming packages, or how well they process money orders, etc.But if you're interested only in buying stamps, this place is very highly recommended.
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May 2023 by Drew O.
The hours suck for a USPS and they only offer a drop box for letters out front. Good customer service and clean building.
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January 2023 by P C
I'm surprised at the negative reviews. All the people that have waited on me have been great. Polite, helpful, friendly.
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August 2022 by Kevin M. Fitzhenry
Kind and informative workers
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June 2022 by ryan ahern
I would give no stars if I could. My family sent a package overnight from this facility. When it didn't arrive they did not offer any assistance and just stated "it's not heard here there's nothing we can do". Turns out from speaking to other facilities there were efforts that could have been made to influence delivery which the other post office did diligently. Staff was not helpful, would not disclose their names and the initial employee was rude and taken off the call by another employee. Terrible experience and service.
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June 2022 by Rob D.
Amazing service. We have no issues when sending out packages. The carries is great when answering questions and is giving us help with proper materials.
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April 2022 by Jose M Rodriguez
Efficient crew. And give advice to save here and there...
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February 2022 by Rebecca L
I have always had pleasant interactions at the Berkeley Heights post office. After a terrible experience at the East Hanover post office today (town I work in), it really made me appreciate the high level of service at my local BH post office. Thank you!
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January 2022 by PJC
I'm surprised at the negative reviews. All the people that have waited on me have been great. Polite, helpful, friendly.
