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February 2024 by Darlene Miller
Like the fact it was close by. The storage units were clean and temperature controlled. The only issue i have was my fee went up in 6mos. Because of that I gave a 4star rating
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February 2024 by Edison Vega
Mike Guido was very professional and helped us with no problems or delays...
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February 2024 by Miguel Hernandez
Mike guido is best guy in the store answered all our questions and got us in and out
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February 2024 by glory perez
Great customer service ?
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February 2024 by William Petrow
Excellent help and quick to get me in a clean unit!
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December 2023 by Scott Foster
I highly recommend staying away from this place. They are more concerned about short pay customers then long term customers. I got locked out several times from late payments. Which was my fault. However after making those payments, they continue to keep your stuff locked without telling you. Then they cut your lock off and put their own lock on and charge you more. They also have shady billing practices because they will charge any card you have on file even if you don't authorize them to charge that particular card nor give them consent. They just do whatever they feel like it. You pay for a service but aren't rendered the service. They don't follow the laws. It's been a week and I still can't get into my unit
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December 2023 by Heather Olsen
Mike was so helpful and very welcoming, and made the process of getting a unit quick and easy.
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November 2023 by Patricia Trueland
The only reason to rent from Prime Storage in Berin is Mike Guido. Without him they would have lost my business months ago. I drive past so many Storage facilities traveling to this location it would be easy to rent closer but I don't think I could match Mike's attention to our business. He is personable and friendly. Extremely polite and has helped time and time again to resolve issues created by the Call Center. In my opinion, he is way under valued by the company. The facility is clean and very well managed. I can't say enough positive about Mike.
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November 2023 by aynul hasnat
Definitely worth checking them out with storage needs. I had a great experience with help from GM Mike.
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October 2023 by Steve
The staff here, especially Mike, are some of the friendliest, and most helpful I've had the pleasure of doing business with.
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August 2023 by Christopher Beardsley
Mike was extremely helpful and patient and took time to explain the different costs for the different sized units to get me the most value for my dollar. The property was very well maintained and secure. I will definitely be referring prime storage to all my friends and family. Excellent customer service !!!
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August 2023 by Frank Maloney
So far not bad at all! It's only been one month. I plan on renting long-term if I continue to be pleased. I run a small business and I store my products here at a reasonable price.
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August 2023 by william ellington
Mike Guido was fantastic getting us a unit, it was quick and easy. If I had a business I would hire Mike in a second. Great personality, honest and no hidden fees. Thanks Mike
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July 2023 by Kellie Tynan
Absolute most unprofessional place I've ever come across. The man working the office is so rude. Everytime I spoke to him he cursed and was so short like doing his job was a inconvenience. The place leaks water all in the unit and thought the hallway. I feel bad for people who have stuff in there and don't know about the leaking. There stuff will be ruined. Do not rent from this place unless they get new staff and fix up the decaying units. So unprofessional
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June 2023 by Tammy Merlino
Mike at Prime Storage Berlin was awesome. Took his time and explained the rental agreement. He also show the unit we would be renting. Thank you!
