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Open 24 hours
1334 US-22, North Plainfield
Atms
“Great and quick ATM location for fast and easy withdrawals. I just wish they would someday allow cash and check deposits because my Santander Bank branch is kind of out of my way. Just a suggestion, otherwise, I love this ATM location! ☺️??”
“Exceptional Customer Service by Bank Manager Victoria
I visited the bank today to deposit a check and encountered a series of events that led to an outstanding customer service experience, thanks to bank manager Victoria.
Initially, I attempted to use the drive-up ATM, but it was down, with all options unavailable. Frustrated, I parked and went inside the bank, completely forgetting about the ATM located inside. I joined the line, where there were two other customers ahead of me, both waiting for a single customer who was taking quite a long time (it was not an issue with the teller). I stood there with my bank card and check in hand, hoping for a quick transaction.
To my pleasant surprise, Victoria, the bank manager, approached each person in line and introduced herself, asking about the reason for their visit. When she got to me, I mentioned that I was there to deposit a check. She immediately pointed out that I could use the ATM inside the bank, offering to show me how to do it. I had forgotten about this option and was grateful for her reminder.
Victoria demonstrated several key qualities of an excellent manager during this interaction:
1. Proactive Engagement: She was out on the floor, actively engaging with customers and monitoring the situation.
2. Attention to Detail: She noticed that I had my bank card and check in hand, indicating my intention for a quick and efficient transaction.
3. Customer-Focused Solutions: She proposed a faster alternative to waiting in line, ultimately improving my overall experience.
I want to applaud Victoria for her exceptional attention to detail and for thinking about the customer experience. Her proactive approach and quick thinking not only saved me time but also reinforced my trust in the bank's commitment to excellent customer service. Thank you, Victoria, for making my visit efficient and pleasant!”
“**Update** As can be seen below Coinstar contacted me about my problem. They were very gracious and professional, and rectified the situation. I appreciate their customer service folks and I have modified my rating. Personally, I do believe they have more to improve, their response was nothing more than amazing. In short, they made sure I received the full amount of the coins I deposited as an Amazon eGiftCard, which is what I wanted I'm the first place. Cudos to your team.”
Open 24 hours
815 US-22, North Plainfield
Atms
“This CapitalOne is awesome. I needed a cashier’s check on a moment’s notice and Britney helped me to turn it around in less than 15 minutes, completely saving the day!! I had no idea this location even existed, but I had a really positive experience and will be back.”
Open 24 hours
675 Hoes Ln W, Piscataway
Atms
“Excellent service by Eddie. Walked in with elderly parents. We were met with professionalism and kindness despite a long line of customers. The entire staff was kind and helpful asking who was next and what service they needed. Wants one to do more banking at this branch!”
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“This was the branch that I opened my first account with Valley and people like Adrain is why I have stayed for so long. I have move and not gone to that branch for a few years now, but that doesn't stop Adrain from giving exemplary costumer service. He call me just the other day to inform me that there was a problem with my account that he noticed. Not only was I surprised to about the problem, I was equally surprised to hear from Adrain. Within minutes the problem was fixed and my mortgage was paid on time. I cant tell you how grateful I am for his competency and attention to detail. I have not experienced his equal in any other branch. thx Adrain.”