Verizon Corporate Office

Most Recent Comments

• August 2025 by Cherukuri Kalyan
  Such an amazing office to go. Loved the vibe of the people too. There is a pond where you can walk around it. There is a waterfall kinda thing. They have all indoor games you can think of. People are friendly.
• July 2025 by 67Sassy1958 Gore
  My account was hacked from the Verizon service. The hacker used the information they got from Verizon to change my account to make a purchase. I have talked with 4 agents and a chat...and each time I have to repeat myself. No notes etc. These purchases affects my billing with a negitive rating. I was told that this was cleared up 5 times..but it has not. This is a problem that I did not create. Verizon did. Verizon should be held accountable for the breach in our files and personal information. 😡😡😡
• July 2025 by Tony Brew
  Verizon mishandled my account and refused to take responsibility
  
  Verizon disconnected one of my phone numbers without my authorization and suspended another line twice within days — again, without any approval or explanation. I never requested these changes. When I called to express my concern and ask for the disconnected number to be restored, they refused and took zero responsibility.
  
  I’ve been a loyal Verizon customer for over 10 years with an excellent payment history. There was absolutely no justification for suspending or canceling any of my lines. It appears this may have been unauthorized internal access, but Verizon refuses to acknowledge or investigate that possibility.
  
  After filing a complaint with the Better Business Bureau, Verizon finally contacted me. Unfortunately, the response was even more disappointing. The representative I spoke with was dismissive, repeatedly reciting what felt like a scripted response. She claimed Verizon was 100% in the right — even while admitting they had no record or call recordings authorizing the changes.
  
  It’s incredibly frustrating to see a company of this size treat long-time customers with such arrogance and disregard — especially when the issue was clearly on their end. Verizon, you failed here.
• July 2025 by Heather
  Update *** The “response” below (from Verizon) was sent to me on July 10th, 2025. I will update my review if they ever do follow up with me, as they implied they will. As of yet, NO efforts or outreach made by Verizon to rectify endless months of overcharging and none, of my 3 emails to them, have been answered. We’ve given up on calling Verizon, after so many times of being lied to that the problem would be fixed (and literally NOTHING has ever been done/changed/fixed) and countless hours wasted, being eventually hung up on. You can’t even get help IN PERSON At The VERIZON STORE - where we also wasted almost 3 hours while their own Verizon employees at the physical Verizon store, were put through the exact same circus over the phone with their supposed “customer service” agents. Actually ended up feeling bad for all the poor Verizon store employees trying to help us. So ludicrous it was laughable, but they still haven’t returned all the money they “accidentally” overcharged for the equipment returned 2 years ago, so instead of funny, it’s just criminal. ***
  
  Original Post - Verizon wireless overcharged our monthly bill for months & months & months on end - despite calling dozens of times to report they were charging for equipment that was returned 2 years ago. Every “customer service” rep puts us on hold for hours on end, hangs up on us over & over & over… or occasionally they promise to fix the issue, yet magically - *nothing* ever changes or happens at all! But mostly we just get hung up on right away. Sometimes we are put on hold forever, juggled around to countless people/departments before we get hung up on anyway, so that’s fun.
• July 2025 by Map Editer
  CHANGED TO 5 STAR TO GIVE VERIZON A CHANCE. ACCORDING TO THERE REPLY
  The service in 10977 is very bad keep on getting messages that line busy called wrong or best it does not call at all calling to listen to messages and it says call did not go through pls fix it and upgrade the service reception Thanks
• July 2025 by DAVie De Wavy
  I got notice of money owed so called the 800 number, but the agent was unable/unwilling to assist me. The email listed a portion of the account number but the agent was unable to pull up the account using that, or my email address or current phone number. I requested to talk to a supervisor. The agent refused. The agent said for me to go into a local office, but when I do this, they never help me. They say I need to call. The agent kept repeating himself and was unwilling or unable to answer my questions. He then hung up on me.
• July 2025 by Meagan Valenti
  All of my phones were hacked with software that continued to keep going on from March 2025- up until now present day. Not one rep not even the individual at their corporate store was of any help whatsoever. As a victim of domestic violence I've been they the ringer due to being tracked stalked and monitored via cellular device technology and Verizon hasn't connected with me to stop the problem at all so I'm filing a formal complaint now. I'm so sick and tired of calling them and getting absolutely nowhere now for six months!
• July 2025 by Travis Mialback
  Dear customer report
  
  I am uploading photos of 3 Verizon Reps denying service, this will be followed with more actions.
  
  We are filing a complaint with the FCC, BBB, and the local government. We have an employee in another country that is being denied service from Verizon.
  
  Verizon has continued to be negligent in denying service and putting our employees in danger.
  
  Director: Ronaldo Sal Scifo
  Sales Rep: Colby Martin
  Sales: Rep Allison Daniels
  
  Verizon is mistaken if the they think will treat people like this.
  
  I’m switching companies and demand no push back on equipment or transfer. All phones will be turned in and contracts terminated.
  
  If you’re Verizon customer, you’re really not a customer.
• June 2025 by Lisa
  There's so much horrible with Verizon if your phone is broken (doesn't work) lost or stolen, and god help you if your phone is stolen because if it's a thief they will have full access to your account. Verizon customer service on the phone will not help you override your account to be able to go into it without the PIN that I forgot and wanted to reset or a code they kept sending to my phone. Can't even log in online because it keeps asking me to provide the code they texted to my phone, which I don't have anymore, and it's gone! I forgot my PIN code, and the only way they can change it is if I go in person to a Verizon store with a picture ID. They don't explain that you can't just go to any Verizon store, I drove 133 miles from Wilcox Arizona to Deming New Mexico to two stores, to find out none of them could help because I needed to go to a corporate Verizon store. The closest one was in Tucson Az or El Paso TX, Go figure.
• June 2025 by Damian Colaricci
  My wife had to replace her phone through Verizon’s protection plan with Asurion. The first replacement phone only lasted two to three days, so we had to request a second replacement.
  During this process, Verizon sold my wife a Home Protection Plan, making it sound like something she needed for the phone — which it wasn't. When we realized the mistake and called to cancel that plan, Verizon mistakenly canceled both the Home Protection Plan and the actual phone protection plan — without notifying us.
  
  Now the second replacement phone has failed (still within its one-year warranty), but Asurion refuses to honor the protection plan because Verizon had dropped the policy. When we contacted Verizon for help, they couldn’t provide details about who handled the call or offer any notes on what was said. Because of their mistake, we’re unable to get the phone replaced.
  The only thing Verizon offered was a standard trade-in deal, which still requires us to pay out of pocket — essentially the same deal anyone would get without having had insurance. It completely defeats the purpose of having paid for a protection plan in the first place.
  
  In the end, we paid over $300 into Verizon and Asurion’s protection plans and now have to spend $650 for a new phone — putting us out almost $1,000. Had we skipped the plan and saved the money ourselves, we’d be much better off. We would have had to only put up half the price of a new phone. It’s clear that Verizon is more interested in maximizing profits than taking responsibility for their mistakes.
  
  Verizon's mistake was very costly on us.
• June 2025 by Kaylee Askew
  Im still experiencing issues with whoever company it is
• June 2025 by Sarfaraz Khan
  Good place
• June 2025 by Jam Dea
  USE ANYTHING BUT THIS COMPANY.
  If you’re thinking about using Verizon - don’t.
  The customer service is an absolute nightmare. They seek to upcharge you for contacting an actual person when their system is unable to complete the most basic of tasks, which I suspect is by design.
• June 2025 by CaptainRedBeard
  Settled an ongoing issue within minutes. Very professional and extremely helpful. Thank you!
• June 2025 by swain_manasa swain
  Good for Telcom domain based IT professionals.