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March 2024 by Wiktor Walasik
If I could I would give 0 stars.While internet works fine and is dependable the treatment of the customers is way below average.I had a setup appointment scheduled for a certain day. This appointment was cancelled and rescheduled without my knowledge and no one took responsibility. I was left stranded without internet for a few days because of the messy scheduling system they have.The setup was promised to me to be free of charge (charge waves) but a month later a $100 setup charge was applied to my bill. Now I have to call and argue my case again. They just quietly take your money and hope you’ll not notice. Despicable treatment of customers.
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March 2024 by Richard Oberle
For a phone communication company they should immediately offer people to take your calls for questions and concerns instead of AI or robotics. You would think a communication company would understand why people use a phone obviously Version management does not.
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March 2024 by Steve Boxer
The other day I called verizon wireless to complain about my bill going up approx $6.50. Spent 2 hours of my day to get no where. the cust. service rep said she would giv me a $4.00 credit . But dont expect for them to do it next month.The other $2.00 and change is taxes. Is this some kind of joke. When I got my new Samsung S23+ I was told by the salesman that the plan I wanted was $100 per month not $104.00 Plus I spent approx $1300.00 on the phone. Verizon wireless you should honor what your salesman told me and charge me the $100.00 per month and not $104.00. I have been a loyal customer for over 20 years . Just a little tid bit of info Verizon Wireless net profit for 2023 11.1 billon dollars
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February 2024 by Mike Emmert
I hate being a Verizon customer I'm done with Verizon and asurion insurance company
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February 2024 by Matt Rohman
02.16.2024Before moving forward with Verizon Connect GPS/Reveal double check if it integrates with Service Titan. Do not take the sales persons word for it. Still haven't gotten this issue resolved.We still haven't received all the GPS units.And Verizon 02.16.2024Hello,Per your request you are wanting to cancel your contracts with us. Here is the information that you requested.At this time I have an estimate for your Early Termination Fee for the removal of all units from the contract. Your ETF is valid for 30 days and is currently $17,140.64. I have already applied a 40% bringing your buyout fee to $10,284.38.02.18.2024Verizon - This is concerning to hear, Matt. We want to help you as much as we can, and we're disappointed that we could not resolve your issue last time. We will escalate your review and look into this right away. We hope you give us a chance to win back your trust and confidence.02.22.2024Still no resolution
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February 2024 by Karen Jackson
Closed my own account and got on my husband's plan. Paid the balance on my previous account in December 2022. Verizon then sent multiple invoices but I couldn't dispute because they discontinued my previous account number. They sent it to a collection agency ($33!), which sent in my dispute and it was apparently denied, which caused Verizon to send to ANOTHER collection agency. I can't talk to an actual person, either online or by phone, to send them the proof of my payment! I don't want another collection agency dispute to be turned down by Verizon when the solution is so simple: Let me send you the PROOF of my payment. It's been 14 months, and I'm ready to cancel our current joint Verizon acount over a $33 dispute, which would have been easily resolved if I could have EVER been able to send the proof directly to Verizon.
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February 2024 by Dezra
A year ago January 8th my house caught fire and I had just got a new phone and one of the agreements was that I turn my other phone in for a discount on new phone and between getting phone and a day to set up phone and house fire and between everything my turn in phone came up missing and I didn't get it because I didn't get it turned in and paying full price when I literally lost everything I owed along with a couple of pets it was a complete mess all around and we told the store staff what had happened it wasn't what I imagined it was quite cold understanding to a point with the way things were handled on staff end of finding the phone and if found I could turn it in and get the discount and even my insurance didn't do anything about it either and it was just a endless feeling of no help from a company with loyal customer that has been with you for 23 years outcome of not having the power letting a thief use a stolen device and not have it flag as stolen property in any case either from your store or from your customer it's still not the one getting it turned on right to still use it and I'm not sure if it was ever turned on but Noone could answer the question it was stolen what do you go about helping with stolen items from a customer stand point to your own loss of the same product to say that it hadn't been turned in already by someone other than trade in discount and 800. Off a 1500. Phone is a big chunk to not be concerned with
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January 2024 by AnDrew Anderson
Awesome place. It was more than I expected. Huge campus.
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January 2024 by Joy Smith
Horrible! My phone keeps dropping calls and customer service has no idea what a cell tower is. This is the kind of service you get when outsourced to the entire world. Verizon is horrible
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January 2024 by Sandy G
Update on 1/23/2024: Two weeks ago, Verizon provided a response on my review saying that they will escalate this issue and win back my trust/confidence. I haven't been approached by anyone from Verizon to discuss how to solve my issue and restore my confidence.I've seen a pattern with Verizon where they are using the same words, promising to fix a customer issue so that the same will look good and give an impression that Verizon is ready to stand with you and fix an issue. If this hypothesis is true, previous reviews are deleted or just updated by the reviewer to appreciate Verizon's help.This is just my observation, I may be wrong here.If Verizon actually helped me, then I would've recalled my previous review. Unfortunately the same didn't happen & going to leave the same as-is. STAY AWAY..Original Review:Recently, a package that was supposed to be delivered to my home was stolen in front of the delivery driver. I got the Police, FedEx, and involved Verizon with full details. Verizon Customer Service has reordered stolen devices which was later cancelled in name of UNEXPLAINED REASON due to Verizon was not able to verify my spouse's identity(Account Owner). We've followed their instructions and submitted all required information to FedEx and the police report. After this even, All of our lines were closed, and Verizon didn't coordinate to connect us with near by corporate store and allow me to share details in-person. It seems there is no solid governance in Verizon on how to deal with a situation practically, coordinate, and do what in their capacity.My Wife and I spent 30+ hours with customer service, 15+ hours talking to the corporate store and heard that they can't help me unless they have been asked by corporate team to do so, Corporate (Executive business) team is saying that they can't do anything since their department isn't able to verify the identity of called customer. Customer Service department keeps chanting the same thing over and over rather than trying to bridge the gap. This is truly unrealistic and unprofessional.
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January 2024 by Sandy S
Update on 1/21/2024: Two weeks ago, Verizon provided a response on my review saying that they will escalate this issue and win back my trust/confidence. I haven't been approached by anyone from Verizon to discuss how to solve my issue and restore my confidence.I've seen a pattern with Verizon where they are using the same words, promising to fix a customer issue so that the same will look good and give an impression that Verizon is ready to stand with you and fix an issue. If this hypothesis is true, previous reviews are deleted or just updated by the reviewer to appreciate Verizon's help.This is just my observation, I may be wrong here.If Verizon actually helped me, then I would've recalled my previous review. Unfortunately the same didn't happen & going to leave the same as-is.Original Review:Fast Forward: Bought 4 15 pro's, 3 Apple Watches in Black Friday deal using Costco promotion and raised the lines porting request. This order was split into 2 parts, half of the order package was stolen w/ 2 iPhones and 3 watches from my porch in front of the Fedex delivery person. This event was captured in the porch camera. We've followed Verizon's instructions and submitted all of the required information to the FedEx and the police report.We received the remaining package with 2 iPhone's which were activated. Verizon Customer Service had reordered the 2 stolen devices which was later cancelled in the name of "Event captured as Fraud". Customer service hinted that the same happened due to the Verizon was not able to verify my spouse's identity(Account Owner). All our lines stopped working in next some hours. On followup, we were told that account was closed.We (My wife and I) spent 30+ hours with customer service, 15+ hours talking to the corporate store and heard that they can't help us and we have to have to wait for 30/60 days.After not receiving any help from customer service, we connected with the executive relations team after we approached Verizon on twitter. After 5 days, they concluded that they can't help us. We requested that the Customer Service and Executive Relations team to coordinate with a corporate store to authenticate our identity and resolve this issue. No-one listened or attempted to connect with us.We approached the Leadership team via email but no response was provided by anyone. Although our lines were released after this email, we didn't see any empathy, their commitment to resolve gaps, an apology, or willingness to reinstate the closed account in a good faith.After not witnessing any positive signs, we requested the Verizon Leadership team to give us an appointment to meet in-person in the NJ headquarter's since Verizon didn't express any interest to coordinate with any near by Verizon Corporate store to validate my spouse's identity using her drivers license/passport, reinstate the closed account, and wipe-off the previous mess.Unfortunately, no one from Verizon stood-up to connect with us in-person, close all previous gaps, reinstate the closed account, reapply the Black Friday Costco promotion, and showcase a great customer experience. Instead, they left us without phone service for three weeks. They showed zero interest to close the gaps. It seems that Verizon automated system is so advanced that the same is more capable/accurate than in-person authentication. In our case, Verizon relied on this system and didn't give us an opportunity to validate ourselves using physical documentation. In this journey, we also learned that their corporate store will not help you to fix any disconnects/identity authentication related issues unless you have used a corporate store as a "sales channel". Using an authorized retailer (which was used in our case) or online channel will give a corporate store an enough reason to stay away from your concerns.Overall, we've had a SUPER bad experience with Verizon, gone through pain/ suffering, and don't recommend to consider their desperate promotions or
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January 2024 by Stacey Haines
** update ….. I sent in my payment and now my phone service is being cut off!!! Please have a NJ Sales Rep call me - I don’t not want to speak on chat or with a call center I can NOT believe this!!!! ***** My family and I joined the Verizon family in May 2023. I had been with ATT since 1992. My son joined the military and since he would need better coverage we switched our family plan. Verizon is also the vendor of Rutgers The State University, where my husband has worked for 33 years. I have been calling and trying to get my billing resolved since June 15, 2023!! I have spent hours upon hours and now into a week - yes a full week of my time to get this fixed. My plan has changed.....our military discount is applied then removed, and I can go on. Early December, I finally spoke to DEX who ensured me this would be corrected and that I would receive an updated invoice to reflect the correction as well as I requested a callback from a Supervisor/East Coast Sales Rep to ensure this would be indeed corrected. We paid thousands of dollars when we joined and then a first bill of over $500, we traded in all of our 4 iphones for credit (they were in great condition) for a final monthly bill of $278. It goes up $20, it goes down $20 - it goes up $40.00 and in early November - it went up to $340. Yes, you read that right....$340!!!!!! I REFUSE to pay this. This practice is unethical and I have been be told way too many times "we are so sorry" and that we will resolve this issue and you won't have to call again on this matter. GUESS WHAT??? I NEVER had to call ATT the amount of times I have spoken to your reps (NOT local) in all the years I was with them. I respectfully request this matter be resolved. It has felt like a lifetime with bad customer service with Verizon and it's only been 8 months. Unacceptable. I worked for American Express for a long time and I'd be fired had a resolve not been found/corrected. Can I PLEASE speak to a local Sale Manager/Supervisor who can fix this? Please escalate this since I’m now gouging on month 2 to try and resolve. Ok...........GO
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January 2024 by Sandy Gp
Received response from Verizon on google Maps on 1/2/2024:"This is especially concerning to us, Sandy. Our goal is to be a reliable resource for your wireless needs and provide the best possible experiences for our customers. We will escalate your review and look into this. We hope we can win back your trust and confidence."Additional Review: We're not able to provide a reply to Verizon's response. That's Why we're adding another review.We've been waiting for 3 weeks to hear back from Verizon leadership/Senior Official for their openness to connect with us, resolve our issue, and win back our trust and confidence. Unfortunately, Verizon didn't come back to us, and this is the harsh reality.Question here is what kind of customer experience Verizon is providing to their customer, how are they dealing with customer grievances, and are they open-minded to address the problem plus bring the solution to the table?I've noticed one common response on behalf of Verizon to google maps saying that "We hope we can win back your trust and confidence". Let's see how Verizon bridge this gap and enhance our customer experience.Shortly, I'll provide a final update.
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December 2023 by Automotive Service Center Team
---------------VERIZON BUSINESS FAIL-----------------------------------I have been a customer of MCI pretty much since they broke up Ma Bell. Verizon's purchase of MCI was the epitome of a fouled up merger. I have been dealing with late bills since then as the two entities obviously do not communicate at all. After several hours spent on the phone trying to get to the bottom of the issue I finally determined after my dozenth phone transfer there is no reason for it other than incompetence from Verizon. The MCI employees are still trying to do the best they can but they are hobbled from above so I do appreciate their effort.I regretfully canceled my account today as I see no way forward. I would absolutely not recommend Verizon Business for your phone provider as it is run by a "not my problem " bureaucratic maze. The only reason I gave Verizon a two star is in my experience 1 star reviews are not legit, so I wanted others who may have the same opinion to read my review
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December 2023 by M A
Right now I would give Verizon a minus 100 stars if I could .VERIZON is now threatening to cut off ALL NBC stations as soon as December 8, 2023, as they fight about who’s got the most money with HEARST.Does service and customers’ needs even matter anymore to this super rich companies?Not the only game in town and with all other streaming service companies around they better watch it.
