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December 2023 by Eugene S.
Many of these 1 and 2 star reviews are several years old and reflect the previous franchise owner. I use this location almost every week for mail services and almost always have a good experience. Courteous, fast and reliable .... What else could you ask for?
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November 2023 by Rachel Wood
I have never had an experience at this location that one would call enjoyable. They charge for things that should be free (label printing). Have turned away Amazon returns that are meant to be returned package free. Just generally rude and or hate life. It’s the closest to me. Less than a mile but I won’t come back. I’ll ship elsewhere literally every time.
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November 2023 by Sage Easterwood
Staff is great, I've never had any issues because they are so very accommodating. I usually just use them for returns, but would use them for other things because they take their time in explaining things without attitude and have never had to wait more than a minute to be served. Thanks!!
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June 2023 by Chester C.
The guy there was so rude and nasty, refuse to take my Amazon return with me printing the return label.
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April 2023 by Bianca
Not one to give bad reviews but this one irked me. I have been a customer of various UPS Stores from NY to AZ. Never have I ever been charged $2.99 on top of the cost of 2 sheets of papers to be printed until of course today. Such a ridiculous charge especially since I was not told in advance this was the going rate at this location.
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August 2022 by Myesha Jain
Staff is friendly but fails to move customers in line quick enough. I had an Amazon return package and had the label opened on my phone, but both customers at the two counters in front of me took fifteen minutes not related to using the scale. nor scanner. The staff could have easily scanned my package and let me on my way rather than having me wait an unnecessary fifteen minutes.
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January 2022 by Laura Doeringer
I haven't used this location in years because of rude service in the past. I'm glad I tried them again. The new employees were prompt, friendly, and helpful
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December 2021 by Elizabeth George
I used this store for the 1st time since I needed to do a few dropouts and I happened to be in this area. The associates were so pleasant and friendly. Fast service with a smile. THANK YOU!!!
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November 2021 by JP D
I went here to ship a package out to a friend. The employee was clearly sick, sniffling coughing and had lost her voice. She was unmasked. I took care of business as quickly as possible then left.Now I've come down with symptoms myself, and have to quarantine until I can get a covid test result. This will take days. Hard to overstate how disruptive and unnecessary this is!It is completely unethical for a store to require (or even allow) a sick employee to come to work during a pandemic, much less allow that employee to be UNMASKED and infect customers.Avoid this place like the PLAGUE (unless you want to get infected with it).
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November 2021 by Citizen Snips
i have been to this ups store a few times now. Great service with a smile every single time. I visited a few in the area where the customer service is lacking. Needless to say i will only be using this location!
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October 2021 by JP D.
I went here to ship a package out to a friend. The employee was clearly sick, sniffling coughing and had lost her voice. She was unmasked. I took care of business as quickly as possible then left. Now I've come down with symptoms myself, and have to quarantine until I can get a covid test result. This will take days. Hard to overstate how disruptive and unnecessary this is! It is completely unethical for a store to require (or even allow) a sick employee to come to work during a pandemic, much less allow that employee to be UNMASKED and infect customers. Avoid this place like the PLAGUE.
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April 2021 by Jill Harring
Friendly, excellent, and efficient service under the new management.?????
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February 2021 by Shelley Moore
The new management is awesome. Great service, genuine and friendly.
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February 2021 by sara e
Friendly, excellent, and efficient service under the new management.
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February 2021 by Cubes 2go
Alex and his staffs are very welcoming and Accommodating. They all are the heroes for providing services seven days week during Pandemic risking life but making sure to ship the packages. UPS in Bernardsville is a great location to do business with. Thank you
