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February 2024 by Nina Weyland
Very unwelcoming. Upon entering with my friend, we were just browsing clothing to get ideas for 1.) Fathers birthday and 2.) clothing that would be beneficial for working in a professional setting. Felt like we were profiled as if we shouldn’t be in the store. We saw three associates started whispering and one older woman with blonde hair kept following us around asking if we needed help which we declined. Which wouldn’t be a big deal if she wasn’t hovering and continued questioning us. As both of us also work in retail, we don’t need someone hovering, assuming and whispering behind people’s back who happen to just want to look at items.
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February 2024 by Helen Robb
Very rude staff, not at all welcoming. Would encourage to go to any other Brooks Brothers store if you’re planning to make any purchase.
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February 2024 by Ryan McCrudden
Had a nice experience here. The employee was super friendly and she was terrific as far as what fit plus how it looked. I was very satisfied with my purchase and I credit a lot of it to her.
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December 2023 by jose rodriguez
I bought a tuxedo from the outlet at the Gloucester branch a week before Black Friday , trying the tuxedo At home one of the button felt off , few days after I decided to go shopping at another outlet and found the same tuxedo for a lower price at the same store, probably a Black Friday sale and bought it , when I return the previous tuxedo at the Gloucester store the sales person or manager don’t really know his title give me a look and treat me like I was doing something wrong with a really bad attitude, not manners at all, I was very surprised because the day I got the suit a lady sales person make us feel very welcome, same at the other outlet where I got the other suit, he shouldn’t be working at retail if he can no handle a simple return, looking at another’s reviews in their website saw others comment with similar issues (returns) , would never recommend anybody to shop at that particular store , don’t know if those previous reviews are we the same salesman , but as company is something they should look into it!!
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October 2023 by Joseph Getler
Bought a pair of pants, took the tags off to wash. The seem came apart and they would not exchange or refund. Would not recommend
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May 2023 by Simon W.
Super friendly help towards the end of the day.I visited right before closing and got the help I needed with discounts that were close to expiration. I had to special order some pants to match a jacket I was purchasing and was able to do so and have it shipped to me with little fanfare. While the salesperson was finalizing the transaction, I was able to continue perusing the store and picked up a few other items.Normally I'd expect to be told to get lost, and for good reason, so close to closing but I appreciated the going above and beyond to help get what I needed.
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November 2022 by basil dicerbo
Horrible return policy and don't want to help with anything
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June 2022 by Drew B.
Went in to grab a suit and Rose was beyond helpful! She was knowledgeable of the different options and made the experience a breeze. I'll be back!
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June 2022 by C C Sullivan
Nice things , but why are the sale prices of ties higher than the sale prices of shirts?
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December 2021 by Julie C.
Always can find something nice here with good price, 30 dollars shirt makes my husband very happy
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December 2021 by Robert
Awesome store and staff was so helpful...will be back definitely.
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July 2021 by Julia Chen
Always can find something nice here with good price, 30 dollars shirt makes my husband very happy
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July 2021 by Harrison Ogilvie
My trip to Brooks Brothers was well worth it. The sales associate, Tom, was incredibly professional. He took the time to provide measurements for me and recommended several different styles of dress shirts. This is my 1st time purchasing clothing from Brooks Brothers and I'll definitely be back.
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April 2021 by Robert Goldstein
Awesome store and staff was so helpful...will be back definitely.
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April 2021 by N L
Snooty for no reason. I did NOT feel welcomed even though I was the only person in the store. I'd rather drive all the way out to Limerick if I plan to shop at Brooks Outlet.
