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July 2023 by Actor Charles Heimlich c/o Heimlichs Karate
Very pleasant experience workers. There are very polite and respectful. Prices are very reasonable
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July 2023 by Dennis S
I recently had an unpleasant experience at the Calvin Klein store in Gloucester Outlets. As a loyal customer of this brand for years, I expected a higher level of service and professionalism. However, my recent visit left me extremely disappointed.Upon entering the store, I spotted a t-shirt that caught my eye. It was priced at $24.99, but there was a 20% discount advertised for that day (July 1, 2023 around 5.45 p.m.). I proceeded to the register and made the purchase, assuming I would be charged the discounted price. Unfortunately, this is where the problems began.Upon leaving the store, I glanced at my receipt and noticed that I had been charged over $32 for the t-shirt instead of the expected discounted price. I immediately returned to the store to address the issue. I approached the cashier who had served me initially and informed her of the mistake. To my surprise, she stated that she couldn't process the return and instructed me to wait for the store manager.After a frustrating wait I had a chance to talk to store manager.. I explained the situation to him and expressed my dissatisfaction with the incorrect pricing and the inconvenience caused. Instead of acknowledging the error and apologizing, the manager shifted the blame onto me. He claimed that the sale was for two t-shirts and insisted that I had to return the second shirt that I never received in the first place. This accusation was made in front of other customers waiting in line, which made me feel embarrassed and humiliated.Only when the initial cashier realized her mistake, after an unnecessarily long time, did she confirm that she had indeed sold me one t-shirt at the price of two. It was unclear whether this was an intentional attempt to deceive me or simply a careless mistake. Regardless, the lack of accountability from both the manager and the cashier was unacceptable.Throughout the entire ordeal, not once did the manager or the cashier offer a sincere apology for the inconvenience caused or the confusion they had created. Their insincere smiles and lack of empathy only added to my frustration. As a loyal customer of Calvin Klein, who has been purchasing from this brand for my entire family, I expected much better treatment and service.In conclusion, my recent experience at the Calvin Klein store in Gloucester Outlets was deeply disappointing. The incorrect pricing, the blame-shifting, and the lack of accountability from both the manager and the cashier tarnished my perception of the brand. As a loyal customer, it is disheartening to encounter such poor service and a lack of professionalism. I hope that Calvin Klein takes this feedback seriously and works towards improving the quality of service provided at their stores.
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May 2023 by Patrick Kivlen
Staff was very helpful and nice! They had what I was looking for!
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April 2023 by Joyce W
It's ok. I like the Calvin Klein brand but there's nothing great about this outlet store.
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April 2023 by Gianni Luciano blkrthnyudthnk
Always make my shopping visit pleasurable.
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March 2023 by Jeffrey Poulos
Good but prices don't reflect that this is an outlet.
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March 2023 by Arthur Jackson
Nice area
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October 2022 by Sarah Crawford
The store is clean and had a variety of thing but the customer service was absolutely wonderful. I went in with my wife and we were looking for a button up shirt for a wedding. It’s always slightly uncomfortable to try on mens clothing as a woman but three different staff members helped us and were absolutely amazing. They were kind and helpful and made sure we found everything we needed. We will be returning because of how lovely they were!
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October 2022 by Rajesh Vyas
Connie was a thorough professional, very helpful and knew the products very well.Very happy to have visited this location.Thank you...
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February 2022 by Ricardo Lopez
Great crew, I was treated great, very attentive crew
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January 2022 by Elizabeth Baskind
Sweatshirt started to fall apart after one wear
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January 2022 by Victor Fortuna
Nice place!!
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December 2021 by Manda Weav
Honestly not the best customer service. I usually only meet one person who is willing to help me. I also never get greeted when I do come in. Most likely my last time going to this store.
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August 2021 by Jarisell Hernandez
Wish I could give them zero stars. Customer service was an absolute disgrace
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February 2021 by Jose R Ortiz, Jr.
Great retailer! Always tidy and staff is very eager to help.
