-
January 2024 by Michael Herlihy
Horrible Pharmacy - I would like to file a complaint against them with the state. I found another Pharmacy .So this pharmacy confirms my son’s medication is there and ready. Then I show up to pick up the medication and they tell me that the Dr did not approve it, or it’s not in stock - despite they confirmed it was there and ready. Just to be clear - I shared this with Dr s number of times - he in turn approved the medication in front of me and CVS sent me email and text the medication is ready. When I showed I was told they were out of the medication after waiting in line for 20 minutes . Then I come back a day later as they asked now they the Dr has to approve it. This is negligence on steroids!! They are placing the general public at risk - I hope no one dies because of this incompetence.I’m shocked this pharmacy had not been shut down by the state.
-
January 2024 by Ronald Dickens
Very patient with me
-
January 2024 by Dalilah Smith-Santos
Go elsewhere! The manager (tall bald guy) is incredibly rude, I just watched him tell not one but two people to get out. The pharmacy is constantly understaffed, I just waited an hour for my urgent care prescriptions. The young lady at the pick up line simply said that my rx wasn’t said, I called urgent care and was advised that they did send but they resent it for me. I went to the pick up line again and the young lady simply said they didn’t have it instead of checking with the pharmacist. I waited on the drop off line and the pharmacist had to manually search for my rx which she found. While I appreciate the pharmacists assistance, I will no longer have prescriptions filled at CVS.
-
January 2024 by Kristal Camacho
Pharmacy never picks up the phone. Worst service for a cvs
-
December 2023 by J Y
This location is so poorly run. I've stood in line and watched as they ignore customer phone calls. You can call this store and easily wait for 30 minutes and speak to no one. That should be unacceptable for people calling about potentially life-saving medications. Pharmacy Technicians are either trained to-, or decide to give you inaccurate information on the availability of medications, their stock of medications, and how they process prescriptions. The next nearest CVS in East Orange is even worse; they're barred from even dispensing certain medications, something CVS seems to only do in minority neighborhoods.
-
November 2023 by Nicholas Boriss
Staff are as helpful as they could be, all things considered. But they're horribly understaffed and constantly slammed with far more people than they can handle. Pharmacy is frequently backed up and unable to take phone calls and more than once I've gone in late in the day to find the front entirely unstaffed. Again, this is not the staff's fault; CVS needs to stop cheaping out and hire more employees!
-
November 2023 by Ed Mah-Essiet
The staff at the front register was pensive and rude. Also, she was arrogant when asked for help regarding the self-serve check out machine. This kind of attitude doesn’t serve the interest of customers favorably.
-
November 2023 by Melanie Byrne
This pharmacy is disturbing. Got a flu shot and a Covid booster- the ‘vaccine room’ is a few flimsy walls, the pharmacist didn’t even shut the door when I got my shots which is an entire HIPPA violation- strangers just sat there and watched me get shots from the waiting area . The room itself was disgusting and disorganized with trash overflowing, pharmacist was picking up viles and they’d just fall on the floor and she didn’t do anything. She put gloves on then walked out for a while and said nothing. She also loaded up a needle then said “wait what is this?” And walked out again. She didn’t confirm what she was putting into my body with me, just jabbed both my arms and said have a nice day. I got no confirmation at all of anything in any form. I now have no vaccination records at all and I don’t even know what is in which arm god forbid I have a reaction. Honestly? This place needs to be shut down before someone gets hurt.
-
November 2023 by PJ Brown
They don't pick up the phone. Cannot get answers to all your questions online. Cannot solve all your issues online. I must find a new pharmacy, at this point they're causing me stress. Pick up the phone or at least give a call back. Very nonchalant about people's health.
-
October 2023 by J Renee
They keep blocking my prescriptions, stating that I need prescriber approval for scripts SENT BY MY DOCTOR IN THE FIRST PLACE. These meds are essential! I've called 3 times in a row in the past half hour and after an extremely long battery of automated clicks, I was put on hold the entire time and my call was never ever answered.
-
September 2023 by Nadia Khan
There is a plethora of reasons to love CVS, one of them is related to several amazing team members Ms. Asha and Ms. Naomy. These outstanding representatives always greet CVS customers with a smile. They are knowledgeable, courteous, professional and always available to assist customers with questions, refunds, exchanges, purchases etc. It is undoubtedly employees such as Ms. Asha and Ms. Naomy that help to create a wholesome shopping experience for CVS customers.
-
September 2023 by MS NIOMI
Worst pharmacy chain I’ve dealt with. Sent an incomplete transfer to another pharmacy, as they were out of stocked. Never completed the transfer and wasn’t able to get the prescription filled. Had to call the doctor for a new script. Never answers the phone had physically go into the pharmacy and still couldn’t get what I needed. Terrible customer service
-
September 2023 by Yudeen
Great service Diamond always helps me with whatever I need
-
July 2023 by Dan Pena
This location never has the prescriptions on time. I was supposed to pick up my medications yesterday at 3 pm. I came the following day at 11:30 am and I still had to wait. Their texting service is not good.
-
July 2023 by Alex Roebelen
Worst experience in trying to get in touch with pharmacy by phone. On hold for 15 minutes, they picked up, and then acted like they couldn't hear me and put me back on hold.