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November 2023 by Kaitlyn R.
My family and I are longtime customers of the Lynnes dealerships, going back to my mom's Infiniti leased in ~1999. My dad leased a Nissan in ~2014. I leased two Nissans in 2013 and 2016, and leased then purchased my current Hyundai in 2019, all from Lynnes. I am still under the full 5-year warranty for that Hyundai and called today to inquire about service as my malfunction indicator light has been on since Nov. 24.I was told that the next available appointment to get the problem diagnosed - never mind repaired - is Dec. 12. I cannot go weeks without a car - who can in this day and age? Right off the bat, the warranty Hyundai promises has several hurdles to using it, including the ability to wait several weeks for an appointment.I ended up speaking with Paul Rubin. Paul is the most disgusting, disrespectful, rude person I have encountered in a very long time. He let me get out a few words - but not without saying "uh huh" and "mhm," trying to rush me - before refusing to let me speak and repeatedly talking over me. I told him I was not done speaking. He continued speaking over me. I then said to stop talking until I was finished, and he said "I will not stop talking." For the remainder of our fruitless conversation, he continued to speak over me, in an apparent quest to prove that he is just as much of a jerk as I initially thought. Point proven!Paul's tone was nasty and dismissive. He told me that if I have been bringing my car to "another dealer" for oil changes and service in the last 4.5 years, then to just go there instead. He was condescending, saying I "didn't understand" whatever he was trying to explain. Ironically, but not surprisingly given I didn't perceive him to be of especially high intelligence, he was the one who did not understand - he would not let me get a word in edgewise to explain that 1) I have had no "service" done to this car - it was purchased brand new in 2019 and due to the pandemic, has far fewer miles than it otherwise would have - other than oil changes; 2) I have never brought my car to another dealer for any reason; 3) so what if I have? I can bring it wherever I want; and 4) where I have brought my car for oil changes has nothing whatsoever to do with needing service now. I don't need to be afraid to get an oil change in my town because then the dealership/Paul might tell me to take a hike when I need to schedule a potential warranty service. Who has ever heard of that?I am certain that he was able to tell over the phone that I am both young and a woman, and as such, felt comfortable speaking that way to me. There is no doubt in my mind that he would not talk over a middle aged man the way he did to me. The conversation was immensely stressful and I was in tears by the end of it. I don't need to experience that kind of aggravation just to try to schedule a car repair. Paul needs to get with the times and the program. It is 2023 and no one, least of all younger women, has to put up with a grouchy, misogynistic old man talking down to us and talking over us. For lack of a better description, Paul is a pig.I can assure Lynnes that neither anyone in my family nor I will be patronizing these dealerships again, and I will be sharing this experience with anyone I encounter who plans to visit one of their dealerships. If this is the kind of "service" provided by their service departments, and the type of person they allow to be customer-facing, then I will not be spending another dollar of mine there.I thought the days of needing my fiancé or father to call on my behalf were over, but apparently at Lynnes, they are not.
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September 2023 by Greg Velez
Amazing Service Team , my car was handled by a Master Tech name Willis. I’ll trust my car with Hyundai any day out of this lifetime. Thank you to the current service manager Dave you are the life of this place. I recommend this location to everyone who actually wants to be taken care!
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September 2023 by Daniel Franco
Great service. They were very transparent and at no point did I feel like I was going to be taken advantage of (like how many other service centers do.This service center is 45 minute drive out of my way, but I highly recommend it so I take the trip.
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August 2023 by Y C.
Looks like I should have read the reviews before choosing to have my recalls repaired here. I scheduled to have 3 major recalls repaired 3 weeks before a family road trip. The appointment means nothing. The car sat in the shop the entire day only for me to be told that they didn't have the parts. What? I gave my VIN when I made the appointment. They should have been able to see what parts were needed. Rescheduled for the following week. The parts were to be in.... My car sat in the shop the ENTIRE day. No work done. Two hours travel time lost going back and forth and waiting in the shop. I rescheduled for a third day the following week. I brought the car in first thing in the morning on Monday. Izzy was very helpful getting me a loaner, except that the girl who does the loaners was late, making ME late for work. Again. He grinned when I asked if she was hungover. "It'll be ready at 3:30". I call at 4:30. "It'll be ready at 5:30". Ok, I'm coming in at 5:30. "It'll be ready in a half hour." A real half hour? Or a longer. "A real half hour." A half hour later... "I have some bad news. We ordered the wrong part. We couldn't tell until we started working on it." What??? You don't know the part number? Never, ever use this place. They will BS you up the wazoo. I literally wasted 3 days and over 6 hours of time to get recalls repaired. They lied to me outright about when and which recalls were done. I am stuck driving a car with non-functioning tail lights due to a recall issue that this dealership is effectively refusing to repair. I will have to pay for an extra night in a hotel so that I can safely drive my family home from my road trip. I have spent nearly an entire workday just bringing my car in and dealing with these people. If this place represents Hyundai, then Hyundai should be targeted for a lawsuit for negligence on recalls.Update: I was told to come in on Labor Day to have everything finished up. The service department was closed Labor Day. Brianna sent her standard reply to complaints directing me to contact the manager. I sent him an email on Monday, Sept 4. It is Friday, September 8, and I have still not heard back from him.
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August 2023 by Robert LaPenta
Our experience at this dealer has been painless. They completed the work as they promised by the date they promised. Tom was more than helpful in the service department. We would definitely recommend them and they are the only Hyundai dealer we will deal with from this point on.
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August 2023 by Chong Ko
Unsure at first but ended up with satisfactory and pleasant results. When I brought in the car, the place was a war zone busy. Service manager Thomas Nesbit was a no nonsense person, to the point. Explained clearly everything so I did not have to worry at all. Overall very satisfied and definitely would recommend others.
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August 2023 by Pavel D.
I had an outstanding experience with this business, the only one in my vicinity that could accommodate me within days, unlike other services with waiting times of over a month!Booking the appointment was a breeze; a quick phone call made it evident that dealing with this company would be a pleasure. The lady on the phone was courteous and friendly, setting the tone for a positive interaction. And that continued in person! The on-site staff was truly amazing, friendly, and understanding. They never made me feel inadequate for not knowing much about cars, which I appreciated. Special kudos to the Dominican staff members who made me feel welcomed and well taken care of.But it's not about me, it's about the car—the primary reason I visited. I simply needed routine maintenance for my new car. In a nutshell, they performed an excellent, quick, and efficient job. There's nothing else to add, really; they met and exceeded my expectations.While waiting for my car to be serviced, I popped into a local restaurant across the street. For those less adventurous, the car dealership offers a cozy waiting area with amenities such as TV, free coffee/water, and free Wi-Fi to pass the time comfortably. The added convenience of receiving a message when my car was ready was a good touch!I am highly satisfied with the job they did on my car, and I will undoubtedly return in the future for the services. Visited in July 2023.
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August 2023 by Melissa C.
Tried to schedule an appoint for my 2020 Elantra after the check engine light went on with the service code DTCP045000after the Paramus Hyundai refused to make an appointment because they deemed my mileage too low. Indicated when making the appointment that I intended to remain at the dealership while the work was performed as I did not live within the shuttle area and reside about 30 minutes from the dealership/service center. After accepting the appointment, I was contacted and told that I could not wait at the dealership --- it wasn't an option available to me. They couldn't not adequately explain why so I've had to cancel the appointment. Second bad experience with Hyundai service centers in that area.
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July 2023 by Matthew M.
Wow. If we could do a 0 star we would. a hybrid is not something that unique. Anyway, we take our hybrid there and after leaving the car in the mid afternoon we call to find out its stats and are left on hold. And I mean left. So we go there to find out. they tell us we have to take it where we bought it. (Its a Hyundai - who makes and sells hybrids), because they cant figure out why an AWD warning light is coming on. BTW, they didnt call us. Initially they were going to say leave it overnight but then they said its a hybrid, take it where you bought it. Its a Hyundai. Hyundai makes and sells Hybrids and EVs. Might want to be able to service them.Do I believe anything was done? Im not sure.
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July 2023 by Osvaldo Quinones
Staff was polite and courteous. Had to wait a little bit but as soon as the car was inside the shop , the staff let me know what was going on with the car. Thank you for the services you provided and really recommended people to come and pass by. God bless
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July 2023 by Jennifer Giesber
I had an emergency situation with a lost key FOB. I could not start my car and was stranded with my son an hour from my house. I Googled the closest Hyundai dealership and Lynnes Hyundai was it. I called and the woman who answered was incredibly kind and helpful. She went out of her way to help me and get me connected to the service department, even though they were extremely busy.I spoke with Adam in service and he was just as helpful as the woman I had spoken with earlier. He stated they could get my FOB programed and take care of me that day. I had my car towed to the dealership.My husband had come to pick our son and me up and when we pulled into the dealership the valet guys in the parking lot were welcoming, friendly, and helpful.Inside was more of the same friendly, helpful, accommodating service. If I looked like I needed something anyone who works there noticed and asked if they could help me.The tech guy had my FOB programmed and about an hour later I out the door! We are very new to NJ moving from AZ recently and how amazing it is to have people be so kind, so helpful, and make a huge effort to help. When a businesses holds themselves to high standards of customer service and really goes above and beyond to treat people with genuine kindness, it makes a positive difference.Thank you Lynnes Hyundai for all that you did to help me!
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July 2023 by keanna o'garro
Recently took my car for a routine oil change and recall. The service was great. Easy drop off for service and they called when my vehicle was ready. Great communication. I would definitely recommend Lynne’s Hyundai. Thank you again and I will be back.
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July 2023 by Ralph Erickson
I visited Lynnes Hyundai's website to schedule a service appointment. Instead of having their service department call me to make an appointment I received three calls from sales people trying to sell me a new car. I did not want a new car but wanted to have my car fixed. On the third call I asked them to no longer call me and that I was no longer interested in getting my car repaired with them, to which the lady told me I was rude. Not sure how I can be the rude one in this situation. Never do work with this group, shady.
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July 2023 by shanice smith
Updating my review because I am highly upset. I traded in my car the end of May and thought that everything was handled, apparently not. I reached out to the sales person b/c bank for my car that I traded in reached out to me for my monthly payment. Hyundai was supposed to pay that bank the remaining balance, but did not. They sent a check out and no one bothered to check an update on a next day delivery. I have reached out MULTIPLE times, text Noberto, tried to speak to Jorge in finance, asked for a direct line to Edwin who deals with the checks and no one can seem to tell me or give me an update as to why the check still has not been sent to my previous loaner. The car is no longer in my possession. It has been over a month now and I am highly frustrated; I have been patient, kind and understanding… and maybe writing this review someone get this squared out… I did my part in the purchase and helping someone with their commission and bringing business to a company and yet I have to be stressed out over this for weeks.
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June 2023 by Adedeji Adesola
Lynnes Hyundai is the best place to service your Hyundai. They are very professional, honest and trustworthy. My experiences with servicing my car at this place is fabulous and fantastic. I cannot imagine myself going to any other dealership than this place. Thank you Thomas and the rest of the service team for great service you provide to me each time I bring my car. Much appreciated.