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January 2024 by Monika Pasieka
Thank you Pedro!!! Was looking for ABS sensor for my car and needed it URGENTLY!!! This place had it and everyone was very kind and helpful! Thank you!!
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December 2023 by Danica Blanca I.
We worked with John Beneduce in July 2022. This was the first time we bought a car from a dealership and as a Veteran family, expecting our first child we thought he'd be helpful in ensuring we'd get a reasonable deal with full transparency. That was most definitely not the case. He oversold us service plans and warranties that were nothing close to its worth. We had paid off the vehicle in less than a year and tried to get reimbursed for some of the cost of the services and warranties since we had not used it. & while he guaranteed that we could be reimbursed part of the cost for some of the services since we never used it, I signed the application to cancel the plan and get the reimbursement & was told that it'd be 6-8 weeks until we see the check. This was done in June 2023 and after trying to follow up several times, we havent heard anything. We paid $1750 for a service plan that we thought would cover services every 6k miles up to 36,000 miles. So as I come in for what I thought would be our 30k mile service, we found out that what actually was sold to us was only 3 oil changes & 3 tire rotations. The Service Department was very nice and explained what they could the best to their ability but we were completely misled by the Dealership to believe that all our services were covered.Lessons learned on our end for sure about buying from a dealership but if there's a definition of slimy, distrustful car salespeople- I'd say they'd be at Lynnes Subaru.
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December 2023 by Segundo Vargas
I called the parts department looking for a part I needed. they put me on hold three times in the 4th time they just hanged up.This is the worst delearship in terms of service. Go somewhere else.
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December 2023 by Robert G.
ZERO STARS. Might be the worst dealership I've been too in 48 years! I tried to get service here years ago and they were very rude, so I left. So, I gave them a 2nd chance on parts and very rude again so I left. Now I had to get my car serviced here because it is only 10 mins from my home compared to the 45 mins I drive to another dealership in Orangeburg NY for amazing service. Now I am trying to get refunded for the flush I should have never gotten. Lynne "fixed" my valve body under warranty but refused to change the transmission fluid even though the fluid is under warranty. Even corporate told me the fluid should have been changed but Lynne decided to not do the right thing. They just topped it off with "2" assuming that is 2 quarts. So if my trans is down 2 quarts, maybe look into why and fix it under warranty? Maybe go above and beyond? NOPE not this place! So I had my other dealership change the fluid and all was well for a few days. NOW all of the lights are back on the dash so I brought it back and they told me the OTHER dealership messed up the transmission by changing the fluid and what looks like to be oil or coffee fluid and not CVT fluid. This is all on video and corporate has seen it. Here is the video: 55936.iserviceauto.com/f…So Lynne just cleared the "old codes" and says no idea how they are back. BTW once you clear codes they are gone for life so nice trick trying to blame another dealership for you installing a faulty part. They said the "BAD" fluid is now messing with the trans and that's is why the lights are coming on WOW. But they told me the fluid did not need to be changed because it has nothing to do with the lights. SMH get your story together Lynne! NOW the lights have been on and off for 2 weeks now. Amazing ha! Pretty embarrassing to disrespect another dealership so I am now working with Corporate to get my car fixed properly. The other dealership is aware of the video and taking action also. My 3rd party remote start no longer works now also. They said they will not fix that. BEWARE OF THIS PLACE!!! ZERO STARS! I just called the service manager John and HE HAS NO CLUE ON THIS REPLY SINCE HE DID NOT REPLY. IT WAS SOMEONE ELSE!! GREAT JOB SUBARU! Here is the link stating that another Subaru dealership put oil or coffee in my transmission and NOT CVT fluid:Rob, I'm really sorry to read about your recent service experience. It's clear that we've not met expectations and for this, we apologize. We take all feedback seriously as it helps us improve our service quality. Your situation sounds complex and needs immediate attention - let's get in touch directly so I can assist you further with this matter.Thank you,John Ochs - Service Manager - 973-680-1500
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November 2023 by Saphire K.
While getting my car service, I had a very awkward interaction with another customer when he would not leave me alone and made me feel very uncomfortable. The staff at Lynne's quickly recognized my discomfort and removed me from the situation. They helped me leave the premises unseen and wait across the street in another building until my car was done being serviced. It was all handled quietly and safely. I really appreciate the workers at Lynne's for helping take control of the situation.
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August 2023 by Howard S.
My car's engine was significantly damaged and the dealer tried to charge me $13,000 to repair it. It was too expensive to repair and so ultimately I decided not to but they charged me almost $900 for parking. FOR PARKING on a CAR LOT. that's a travesty and really unfair Don't ever ever go there and the customer service person was completely unhelpful. Seemed to be on vacation every day.John was the one that specifically charged me for storage. Parking. For $900!!!!!
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August 2023 by Brian R.
If I could give less than 1 star I would. I took in my 2016 Subaru for an issue with my valve body transmission. This was an issue diagnosed by another mechanic, so I called the Subaru center where I purchased the car (more on that later) where I was told it was covered under warranty. I decided to take to Bloomfield Subaru location since it was closer to my home. When I told the repair center the issue and that it was covered under warranty they insisted that it wasn't and then after giving the car a 4-point inspection suggested more than $15K in repairs! At that point I called the original Subaru center (Liberty Subaru in Emerson) and they reconfirmed that the part was covered and that they'd see it that day. After taking it into them - again Liberty Subaru in Emerson!!! - they gave me 50% off on inspection since it was already reviewed and then diagnosed the valve body transmission and an issue with the axle. Total cost thanks to warranty - $334. Bottom line - Liberty Subaru Emerson is 30 minutes away but honest, accommodating, and professional. Take the time...take the drive...and thank yourself!
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June 2023 by Tatyana H.
If you value your Subaru vehicle, don't come here but go to Liberty Subaru in Emerson (it's a hike but you'll see why it's always worth it).I came to Lynn Subaru for a simple oil change and windshield wiper fluid refill (it's less than a 10 min drive from my home). Why did 2 weeks go by and my oil light come on? I went to Liberty Subaru in Emerson and they told me why: Lynn Subaru left the drain plug loose.Emerson Subaru charged me a fraction of the cost to top off my oil, tightening the drain plug and APOLOGIZED on behalf of Lynn Subaru for their inept service.Lynn Subaru has consistently done sloppy work on my Impreza. They overcharge and over diagnose things that aren't even legitimate issues (they once told me I'd need new spark plugs at 70k miles??). The guys in the back are so busy lifting weights and the guys in the front keep chatting about forcing customers to fill out surveys so it's looks like they actually do a decent job.David gave me a discount for waiting close to 3 hours for lousy work. I tried calling today to get into contact with him to communicate my dissatisfaction and someone said they couldn't locate him in the building. Do you know how small this building is??I'm still in disbelief these guys fumbled a basic oil change. Please learn from my costly mistake and save time by going literally anywhere else.O/5 stars
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May 2023 by Manny C.
Please be advised that this dealership is bad. Sales person Miguel Sanchez, the worst. Finance manager Giovanni Serrano sold me a extended warranty even after i said i didnt want it. Then he said i wouldnt get the loan if the warranty wasnt in the deal. This is a $3,650 loss for me. Please be advised that in the contract it says "contract is Not REQUIRED in order to purchase, lease or obtain financing for the vehicle." After 3 weeks of trying to get a hold of Giovanni i still havent heard from this so called manager. please take precaution when dealing with with dealership.
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February 2023 by Josue M.
Copy of complaint to BBB:Interaction was on February 8, 2013. No money was paid. Business advertises a certified pre owned (CPO) vehicle with VIN 4S4BTAPC8M3107464 for $30822. After spending a couple hours checking things out, when we sat to discuss price, they wanted to add $2690 in fees that they claimed were required by Subaru and the dealership for certification ($1295) and reconditioning ($1395). Their explanation of the fees didn't make any sense, as they noted some of the same things under the certification fee as they did under the reconditioning fee. I noted the vehicle was advertised as CPO at the price of $30822, not as a non-CPO vehicle at $30822 with the option to certify by paying extra. The salesperson said that price was meant to get people in the door. I believe this is considered false advertising even if there might be small print somewhere noting that there may be additional fees. These additions were equal to a nearly 9% up charge to the advertised price before accounting for the standard additional costs of document fees, sales tax, and registration fees. Also, the salesperson let slip that the car hadn't actually been certified yet, as it's still being used as a loaner vehicle and needs to be run through the certification process once the customer currently using it returns it. It was also a bit concerning to hear the car was advertised as passing the inspection when the inspection hadn't yet been done. After leaving Lynnes Subaru, I communicated with another Subaru dealership nearby to check if this was a standard fee charged by Subaru, and the salesperson at the other dealership explained there are no fees to certify a vehicle. However, it seems this is common practice at Lynnes Subaru, to advertise a low price and then add fake fees once a person goes into the dealership. I'm hoping someone can investigate them for false advertising and hopefully stop the practice and maybe even impose some penalties.Notes:After thinking about things, even if the dealership offered me the car at the advertised price, I would not buy from them. This practice really shows how they deal with customers. They're a place I wouldn't trust with an important purchase like this.You can see how the car is advertised in the attached screenshots. However, the out-the-door price they tried to charge was the following: $30822 for the vehicle, $799 for the doc fee, $2273.64 for taxes, $300 for registration, $8.15 for CVR (to print temporary plates), $1295 for policy certification (supposedly required by Subaru to certify), & $1395 for reconditioning (supposedly required by dealerships to certify). This equaled an out-the-door price of $36,892.79 for a vehicle advertised at $30822. Without negotiating on the advertised price, the out-the-door price, which should include only the sale price + doc fees + taxes + registration, should've been around $33,900, give or take a few bucks. That's a final price difference of around $3000.I strongly suggest you check Yelp reviews & BBB ratings for other dealerships in the area and drive a little further if needed to deal with a trustworthy place.
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November 2022 by Alex H.
It is the worst dealership and Deriam is the worst sales. I placed an order in august and with Deriam. After two month, deriam told me that he placed an order for a model Subaru no longer manufacture, so that he had to place an order again. I was really upset but I agreed to place order again. Deriam confirmed the order and called me to let me know that the car will arrive in December. When I call to get update today, Deriam denied received confirmation from me. So basically after approximately five month, they did not place an order.It is ok to make mistakes, but the deriam made the same mistake twice. The worst part is he did not admitted it, but choose to lie to their customer. Please keep away from this dealership.
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August 2022 by Philip L.
Lynnes subaru is by far the best dealership experience Ive ever had. First off, my salesman, Sergio Ramirez was the best salesman ive ever had. He was patient, understanding, and answered every question I had. He's very knowledgeable on every car on the lot and takes his time with you during the whole process of looking and buying a car. Even if I had a question after I bought the car, he's quick to respond to an email. It's hard to come across service like that! Also Jeanette Maury is very friendly and helpful! She's quick to answer the phone that sometimes you dont even hear the dial tone. This place has great customer service and I'd recommend it to my friends and familyThank you Sergio and Jeanette you both made buying a car a less stressful event.
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January 2021 by Emmanuel Miro
I keep calling, they keep transferring me to parts and no one even picks up!
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January 2021 by Steve Rose
They play the typical Bait and Switch games...Beware ....