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November 2025 by Alexia C
I only came in here twice recently but the girl at the register with the red braids always has a really nasty attitude with customers for no reason and looks super angry. If you’re that miserable maybe find a new job. The store was empty so there’s no reason to be so nasty to the 2 paying customers you do have. Wont be returning.
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November 2025 by DENISE M BROWN
Okay so here we go. I come in here quite often and the service is so inconsistent. Typically it’s ok but there are these two particular women who are always full of angst and super rude. And they seem a bit disinterested when they hear customer concerns. My plan is to escalate my concerns. I come here too often to be treated dismissively
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October 2025 by Tasha
I gave the 5 stars only because the customer service was excellent and helpful, which is most important to me. So these 4 stars going to the 2 young ladies that ran that whole store by themselves.
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August 2025 by A
Yasmin the older lady was extremely rude and basically accused me of trying to get something for a lower price when it was on the sale rack by their mistake. I told her if its not on sale then put it back. She continued to try to yell and accuse me of basically trying to steal/get their trashy clothing for a cheaper price. I don’t need to lie and i don’t care enough about your cheap clothes to do that. The Google reviews about her speak for itself
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August 2025 by Dpa Kandel
Literally..Unprofessional..The Manager or the old lady I don't know !! but she is toooo rude to the customer ..She needs to take some customer service classes... Toooo Rude...God Plz..Give some brain and manners to that lady...
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August 2025 by Amy Lopez
First time in here was the other day and I was pleasantly surprised! I never knew they had plus sizes until I saw the sticker on the window stating they did so I gave them a try. I ended up leaving with 4 items that were all reasonably priced and they have a fitting room which is a plus, as some stores do not. Rewards program is also a plus!! I wish the staff were a little more friendly but that can be ignored. And they dont do returns only exchanges and store credit which is a downer but not terrible. Will definitely return to buy more cute items!!
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July 2025 by Shay Cherie
One of my favorite Madrag locations. Staff is always welcoming and nice. The store is always organized and the dressing room is kept really clean. They have cute stuff and sometimes really affordable on clearance. One time I accidentally left my phone & they held it for me. I truly appreciate that because not every business goes above and beyond for their customers or even care. Best part is there’s a parking lot.
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May 2025 by Adeola Morafa
Unprofessional manager, always not prioritizing customers and making it look like they don’t come first… so many times I shop here, and when it’s time to exchange a dress that doesn't fit… they are not willing to, especially when original tags are intact and of course never worn., and also in time according to policy. Even bigger stores do everything to make a customer happy to maintain cordial relationships. I am highly disappointed and will never shop here again especially the Bloomfield location.
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November 2024 by Krystal Wyche
I purchased a pair of jeans less than a week ago, after paying for my purchase the store employee Dina asked if I wanted a paper receipt or email receipt. I responded email to try to save paper. Today I go to exchange the jeans that were in the emailed receipt because the jeans were way too big and the manager with the blue hair (I’ve never seen this lady ever) didn’t even try to assist in anyway possible. She simply shut me down and said I couldn’t exchange them because I only had an emailed receipt, I would have to have the original receipt. Is an emailed receipt not an actual receipt and if it’s not then why was it offered to me? I don’t need the receipt for my records, a receipt is used for proof of purchase. I’ve been coming to this store for 5 years and I would never step foot back in there. You can tell the manager with the blue hair and Dina didn’t know what they were doing and don’t know how to give great customer service. I literally went to another Madrag and they were very sorry this happened to me and said that an emailed receipt ACTUALLY IS A ORIGINAL RECEIPT & they allowed me to exchange the jeans with NO PROBLEM!!!! Thank you Dina and the blue hair lady for your inadequate help, wrong information, and horrible customer service!!!
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October 2024 by Maggie Pacheco
This Store policy is the worst I bought a pair of pants on 10/13/24 I tried them and didn’t fit I go back the next day to exchange them I get a bigger size the pants run small as per the cashier so these second ones did not fit and the price ticket comes off while I’m trying them on but all the other tickets are there but the price one came off so I go back to the store the third time THE MANAGER AMANDA SAYS THEY CANT EXCHANGE THEM BECAUSE THE PRICE TICKET CAME OFF I TOLD HER WHAT?? I explained that the ticket came off me trying them she didn’t care these were her WORDS SHE CANT DO ANYTHING YOU CAN SELL THEM ONLINE LINE WHAT?????calling corporate tomorrow morning SMH!
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September 2024 by Yajaira Siguencia
This was my favorite place to shop, my son with special needs had a toy from the store, the white lady at the register took it away from him, I asked can I purchase it now, she said yes but he can’t use it inside the store … horrible service
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June 2024 by Taisha
This is an ok store to find flip flops, jewelry, quick alfit, etc. It's not too expensive. Alot of bright colors and a small selection of plus size items. It's also located in a mini shopping center, which includes Aldi, pizza hut, chipotle, T-mobile, jersey Mike's, and habit Burger.
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January 2024 by Haneefah Sutton
Worst shopping experience ever. The salesperson followed me, my mother, and sister around the store the entire time as if we were stealing something. The customer service provided by both Laquisha and Amanda was terrible…
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November 2023 by Theartist F.
Great choice great prices: wish Madrag had a website so I can buy from home. Staff super friendly. I get a lot of compliments from clothes I wear. Side note: the parking lot is so muchmore full because of all the new stores. Come early
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October 2023 by Jonine Tolentino
The staff is wonderful
