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November 2023 by Andrew Tedesco
Do not use this location. They are permanently closed and hand written sign gives a number that is out of service. GPS thinks you are in wrong location when you go to pick up truck a few blocks away and will not give you key code. Terrible!U- Haul do something about this! There are so many bad reviews…
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October 2023 by Luke Patterson
This is the worst place possible to rent a Uhaul for 2 reasons:1. The location of the trucks is like a 15min walk in a really sketchy area from the dealer (Bloomfield Ave) to the lot on whole different street and another area of town (Grove St). So if you manage not to get robbed doing that you just lose time a long and confusing walk. Bring a map.Their sign is also written by a 6 year old and is hard to read what address to even go to.2. They tried to bill me twice for another day and 2x for insurance, mileage and gas. This was a 1 time rental for 1 trip. So then you have to worry about getting ripped off and have to get reimbursed by corporate since they obviously can’t do basic math or are purposely taking extra $.Go somewhere else for your uhaul.
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August 2023 by Dima
the cars are not at the address. you need to walk few blocks to find parking for car. there is no one from the staff. it is not possible to make an online check. I’m loosing many time.
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June 2023 by Ben Grube
Easy pickup and return. Lot is at 143 Grove Street, not this address. So head there! Sign on the door at this address will direct you there. Make sure you have a UHaul account set up already, and use the website instead of the app.
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May 2023 by Jacqueline Rivera
This was the worst experience ever !! I rented to pick up one location and drop off other location and they adjusted my drop off to same location and the so called manager couldn't do nothing. No reimburse, nothing even though I wasted my gas having to come back to this location. They have fake managers with no power but to say sorry can't do nothing for you. Oh, if you come here you will not have a person helping you. There is no in person at this location. It's just a drop off and pick up location !! If there other moving vans and companies I recommend using them they don't care about the customers.
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October 2022 by Chris Kirby
This isn't a biased review. I've seen the low scores at this location because people expected one thing and got another because they can't follow instructions. Yes the location where the trucks are stored isn't the same location as the office. If you got to the Bloomfield ave location there's a sign with detailed instructions on how to obtain your truck. Be smart enough to get this info a day before or more if you have any questions for the owner. His cell number is listed. The location where the trucks are, is within walking distance. It's around the corner on Grove St and less than a 1/4 mile. You will receive a text message the day before detailing all the instructions that you need to follow. The best advice I can give you is to arrive at the location an hour in advance which uhaul permits you to do so in all actuality You get additional time. You have to be able to register and go through a process to get the keys. Other than that it's simple.
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August 2022 by Isaiah Willis
Don’t go here unless you want to ruin your day.
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August 2022 by Annemarie Cruz
If I could leave no stars I would. Had to cancel my rental because no one was at the location and no one was picking up the phone.
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April 2022 by Peace Builders
Truck mileage is not accurate, uhaul is without a doubt scamming customers, stay away !!!
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September 2021 by Melissa Dreier
This was by far the worst U-Haul experience I have ever had. This is the first Google review I have ever left because I am so upset about the experience.If you, like us, arrived at 162 Bloomfield Ave and have spent forever trying to figure out where the trucks are located, they are at 143 Grove St (a few blocks away and around the corner). We spent over an hour looking for our truck. The store had no employees present. They left a hand-written note on the door with a number to call for help while they were away but that number just called the landline inside the store. We spent >30 minutes on hold with U-Haul before they told us about the other address. However, for remote check in, you still need to physically be present at 162 Bloomfield Ave. for it to work. Then, walk over to 143 Grove to complete the steps.Return of the truck was just as bad. Though an employee was present, I was told I HAD to park it myself in a tiny, crammed parking lot where I narrowly missed scraping up all sides of the vehicle to park it. Again, though an employee was present, I was told I HAD to do remote check out, even though the U-Haul app had a bug and would not let me upload images of my vehicle. This led to another log stint on hold with U-Haul customer service while out in the hot sun. This U-Haul location caused so much grief and loss of time. I recommend any other location over this one (and preferably one with U-Haul employees on duty for check in and out). Needless to say, we will never be booking with this location again and recommend the same for others.
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August 2021 by Melanie Byrne
Incredibly unprofessional and unreliable. The address for this location is a Wendy’s. Not even the store front let alone the satellite parking lot. Ive waited over an hour to get a truck I reserved weeks ago on several occasions. The agents are rude and never on time. Mobile pick up is an absolute nightmare. Also good luck getting any kind of assistance on a weekend they are NOT a 24/7 service as advertised. I will never use U-Haul again after my experiences with this location.
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June 2021 by Josie Beazley
Quick pick up of reserved trailer. Had to drive around corner to get hitched up, but it was not difficult Employees were friendly and helpful.
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September 2020 by Maria Armwood-Johnson
Service is okay
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April 2020 by G R
A complete utter rental nightmare!
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February 2020 by Yin Jing
I did have a very pleasant experience with this U-Haul branch. The owner informed you of the location of pick-up the day before via SMS, the parking is easy to find and there are plenty of parking spaces in the streets nearby for your own car.
