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July 2023 by Mario Martin
My experience with Mrs Christine GILCHRIST was the worse, the lady wouldn’t listen treated me as I was trying to scam my own account. I’m pretty sure I’m not the first to complain about this lady. Overall xcel credit union the establishment is AOK
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July 2023 by Igor R
If you have the opportunity to read this, please don't do business with the credit union. We lost our mother and all other banks were respectful and worked with us to organize everything. Xcel, on the other hand, was disrespectful and made our life miserable because all they want is to charge fees and make everything more complicated. Because of a formal complaint I sent, they simply removed the ability to do anything online. It's a horrible credit union, disrespectful.
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March 2023 by Steve C
christa handled my new truck loan with seamless expertise. as a long time member its good to know customer service is still job 1 at Xcel.
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March 2023 by terence dolan
I had the pleasure recently of using XCEL to consolidate credit card debt that was sitting at 28% which is the norm now for credit cards. I dealt with Susan who was excellent and made the process really easy. The loan was done in one day! I also refinanced my car loan with XCEL back in July and saved over 120 a month on my payment Would definitely use them again in the future!
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March 2023 by Delores Barron
Have been with them over 25 years. Since credit score although my pay and now pension deposited to them loans request always denied. Requested consolidation pay negativity on report, credit score increasing but this loan would help. Loan should be based on customer dedication. Could have changed banks but still here.
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March 2023 by Monica Fortune-Bratton
I was very pleased with the service I received.
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January 2023 by Harlem Du’Val
I recently applied for a personal loan and I had a great experience. Kevin Ochoa was my loan officer. He communicated with me every step of the way. I never had to worry about anything. At one point I sent him the wrong information and he immediately reached out to let me know. I would definitely recommend XCEL FCU to my friends and family. Thank you ??
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December 2022 by gabrosexo
This is NOT a branch. Its headquarters. They do accept check deposits but don’t handle cash. You cannot do any transactions here. Don’t waste your time.
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December 2022 by Tiffany Barber
The card is not working more than it works! Saturdays they are closed so no access until Monday. I would say it better for saving account reasons and never regular access to money huge inconvenience majority of the time !
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September 2022 by Kristin E. Jackson
If they had a 0, I would leave it. The one woman in customer service is so rude and unhelpful. She should be FIRED! Anytime we have to deal with her, and we have banked here since 1983, she is so nasty and hangs up on you. Amazing she still has a job there. Shameful!
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December 2021 by Awaisu Usman Kalanjeni
Good works deserves good recommendation, I appreciate the effort of Mrs Caroline Jones for helping me work from home despite being quarantined. Profits been made weekly as she promised, i invested $700 and now making $17,200 weekly, All thanks to her, wouldn’t have been easy during this lock down she made me and my Family smile, Send her a DM and thank me later
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December 2021 by Jime Abakar
From my personal experience I can tell you that Mrs Rachel wacker is one of the best binary options/forex managers I have met in a while. I had lost over $3000 on the advice of managers who have little to no experience. Today I remain grateful to Mrs Rachel wacker for putting me through during my early days of trials and errors.
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November 2021 by Adegoke Ezekiel Bolarinwa
Having tried different trading platform , my last experience with Mrs Emily Alison is the best ever, I traded with $500 and within a week i made profit of $6500 and to my greatest surprise no extra charge was paid for my withdrawal. So I recommend Emily platform for effective trade to every one.
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February 2021 by Jennifer Saldado
This place is terrible and it’s only gotten worse since Covid. Shame on me for listening to my employer to sign up! the accounting department is incompetent, upper management is a joke !! Do yourself a favor and go to a real bank!
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April 2020 by Shane Hatcher
I've been banking with Xcel since 2010 and have financed three cars, several personal/home improvement loans and a credit card so far. I've always gotten good rates. The service is slower than .com banks and the big banks and credit unions. But the rates are lower and you aren't just a credit score. They talk with you and explain if you need to pay something off to get approved and they don't just send a dear john letter. They will even encourage you to take a lesser term and pay less interest if you can. Xcel is small and it will take them a day to process something. They aren't a sign and drive kinda place, but the rates are simply awesome. I'm sorry, but for me waiting 24-48 hours is worth saving a few thousand $ in interest.
