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November 2023 by Nathan Keppel
WOW! I am far from a car expert and it was refreshing to have someone take the time to fully explain every detail with me line by line. The vehicle inspection provided was something that I have never seen anywhere else and was ridiculously thorough and detailed. The entire staff that I interacted with was always friendly and professional and made me feel like MY interests were a priority and not their bottom line. I will definitely recommend friends and family here for their car repair needs.
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October 2023 by Steve Schinella
I went in to get one of my rims looked at for a possible repair or replacement depending on what the severity of the issue wound up being and made an appointment unsure of what the outcome would be. A few days after dropping the wheel off to get looked at I got a call that the work was all done and ready for pickup. I was very surprised that they went ahead and did work without confirming a price to me or explaining to me what work would be done before actually performing. While the work seems to be of good quality, I would have appreciated having been quoted a price and confirming with them that I would like them to do work for whatever they charge, especially since I didn't know if I was getting a repair or full-on replacement, rather than giving them the wheel to look at and getting surprised by the bill when I picked the wheel up.
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October 2023 by Todd E.
$1,000 exhaust repair estimate for $50 in parts (flex pipe, short header pipe & gaskets at Auto Zone) plus 1-2 hours (max) labor to cut and weld. Waited there almost an hour for the estimate - wouldn't verbally tell me the price, but emailed and texted pics. No price, just a link to "proceed with the work". Had to push for the price, which could only be viewed on her computer.Had the repairs done at a shop nearby for $300.
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September 2023 by Jean Bates
Customer service at its finest! I couldn't have been more pleased while walking my son through his first car purchase. Ernie's no pressure attitude and patience with us was unmatched. He made time in his very busy schedule to have the car looking fabulous and ready for pickup the very next day. Thank you for such a positive experience! Your team is topnotch!
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September 2023 by Farhan Zaidi
Friendly service. Their inspection report as to what needs to be fixed based on a red, yellow, green priority list with pictures is awesome. Never seen a mechanic do that.Free pick and drop also removes the hassle of car servicing.
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September 2023 by Shu Hsu
I was recommended by another car shop to come to Nergers because they could not diagnose my car problem. Nergers gave me a detailed diagnosis of my car, fixed all my car problems and now my car runs great. They even provided a shuttle service to take me to and from the shop. I will definitely use them for all my car care from now on.Services: Transmission
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August 2023 by Jim Bennett
Fantastic. Strong technically and equally as important, strong customer service. I felt like I was part of the family! Kudo's to the team, Brian, Shannon, Tony, and Scott.We initially were made aware of Nerger's from Costco after purchasing new tires there. We have always trusted those businesses affiliated with Costco since they vet them all pretty well. Therefore we made an appointment and asked them to conduct an extensive review of our Rogue. Our dealer had just given us an estimate and it seemed too steep in price. We took the car to Nerger's and had them balance and align the car with its new tires, we had them do the work they uncovered that needed to be done, including fixing some poor workmanship that the dealer had performed earlier in the year. All of this work was done and it didn't cost as much as the dealer would have done which was less work. Beyond all this, they provided personal transportation back to my house since it would require an overnight to receive the parts (no extra charge).The bottom line is that we found a reliable repair shop for our vehicles and have been talking them up to our friends.
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August 2023 by Pinkie Pie
Would definitely recommend Nerger’s! Brian and Michelle were amazing. They were understanding, caring and communicated throughout. Good family business!Services: Electrical repair
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August 2023 by Jim B.
Fantastic. Strong technically and equally as important, strong customer service. I felt like I was part of the family! Kudo's to the team, Brian, Shannon, Tony, and Scott.We initially were made aware of Nerger's from Costco after purchasing new tires there. We have always trusted those businesses affiliated with Costco since they vet them all pretty well. Therefore we made an appointment and asked them to conduct an extensive review of our Rogue. Our dealer had just given us an estimate and it seemed too steep in price. We took the car to Nerger's and had them balance and align the car with its new tires, we had them do the work they uncovered that needed to be done, including fixing some poor workmanship that the dealer had performed earlier in the year. All of this work was done and it didn't cost as much as the dealer would have done which was less work. Beyond all this, they provided personal transportation back to my house since it would require an overnight to receive the parts (no extra charge).The bottom line is that we found a reliable repair shop for our vehicles and have been talking them up to our friends.
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July 2023 by Michael Korbobo
Went in on 7 -14 talked to Shannon she took all my info and scheduled me on 7-18. My car needed a lot of work. They do very thorough inspection of all areas of car then e- mail results.After you review you call and authorize repairs talk to owner of 34 yr. business. All work was completed and mechanic's are top notch and thorough. I would recommend to family and friends.Services: Auto battery replacement
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July 2023 by Harvey Goldberg
This was my first time using Nerger’s Auto Service in Bound Brook. I had a wheel alignment done there. I made an appointment to come in with the car. They have an oversized comfortable waiting area with couches, but they won’t let you wait. They take everyone home and then come back to pick you up when your car is ready. The won’t tell you how long the service will take or when they will come to get you. I have never experienced any service center that operates that way. They did the work for a reasonable price and are recommended by Costco so that’s in their favor.
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June 2023 by Clyde Lowery
They are truly professional, their detailed information explaining the car problem along with how to rectify it. We loved their expeditiously manner in getting the job done and delivering your vehicle back to you!! GREAT BUSINESS-GREAT SERVICE!Service: Auto tire replacement
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June 2023 by Paul Y. Lee (paulylee87)
Utmost professionalism and very knowledgeable. Great service and value.Would recommend to anyone fortunate enough to be in the area.
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June 2023 by Noel Blair
Extremely professional and did not anything that wasn’t need wellness check are extremely helpful definitely be going back thankFor great experience
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May 2023 by maria pontoriero
Great experience everyone a pleasure to deal with. Delivered car as promised.. Honest and fair. Thank you Nergers
