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January 2026 by A TS
I’ve given this location way too many chances. The last 4 times I’ve come here there has only been 1 cashier working while 10+ people are stuck in line. The wait is ridiculous every single time. I usually end up leaving the items because I simply don’t have time to stand in line forever.
I understand being short-staffed occasionally, but when this is a constant issue, it’s poor management. I’ve never once ever heard these cashiers and for back up. Shopping here shouldn’t feel like a test of patience. PLEASE INVESTIGATE THIS STORE.
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January 2026 by Katty Ivanova
I was waiting in the line for 20 minutes last Sunday, because only one register was open.
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November 2025 by Thatswhatsup
Walking into this Burlington is like entering a war zone disguised as retail therapy. The aisles smell faintly of regret and discount cologne. The racks are overflowing with clothes that are either last season or pre-apocalypse stuff sometimes both.
At the front, you're greeted by the security guard, who looks like he got drafted by accident and spends most of his shift holding a radio like it's a life raft. Frail doesn't even begin to cover it - I half expected him to shatter if someone sneezed too hard. Somehow, he still manages to silently judge everyone while looking like a paper cut away from collapse.
The shoppers? A masterclass in survival instincts. Shopping carts collide like bumper cars, and there's always that one person who treats the clearance rack like a battlefield. It's chaos, it's absurd, it's beautiful.
If you're into bargain hunting and low-key adrenaline, Burlington delivers. If you're looking for order, or strong security, maybe just... stay home and shop online.
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October 2025 by Jose Gonzalez
The whole experience made it feel like you're in prison with security walking around looking like a SWAT team surprised they don't lock the doors while you're in there .
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October 2025 by Dianna Kula
My cashier, Letty, was one of the only parts of this experience that was worthwhile. That young lady is SO nice, funny, helpful, quick, and witty. The security measures upon even just entering the store make the experience wildly uncomfortable. I agree with other reviews, everything from bathrooms to dressing rooms are locked. This is very much a come in- get what you need- and get out as quickly as possible type of situation. The security guard that worked the day I went (older guy on the shorter side, didn't catch a name) seems like he hates his job and did not want to be there. The older woman on the opposite side of the store was nice and offered to grab me a cart but I declined. Letty truly was the savings grace for my experience. Also, the place smells musty and something should probably be done about that. There's no way that's a healthy environment. I was 1 of 2 total customers in the store. If driving away customers is what you're looking to do, then I offer you my congratulations- you've done it. I hope that Letty finds work somewhere that's not a sinking ship. That girl is the star of the show and I hope she knows it. Yall better treat her right.
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October 2025 by KARL WINN
Always a pleasure at Burlington. Cheap and geshmak!
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September 2025 by James Walker
Always has great deals, staff is always friendly
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September 2025 by Mariluz Pinaloza
My granddaughter found everything she needed & then some
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August 2025 by Dave Lansing
Obviously it’s Burlington, so you don’t have high hopes to begin with. However- this location makes suburban NJ seem like you’re checking into Rikers for a crime you didn’t commit. The motto here is guilty until proven innocent.
The Brick Plaza location has 2 entrances- both staffed with employees wearing police-style ballistic “LOSS PREVENTION” vests. They guard the doors with tension ropes like a high-end NYC nightclub, and maintain access to the sales floor. Not sure how blocking exits is up to fire code, but I’m not a fire inspector (nor do I play one on TV).
Actual fitting rooms are permanently closed, but you can use a makeshift dressing room constructed of cheap plywood near the front door. Who needs privacy when everyone inside and outside the main doors can see your fashion show? Also- no chairs or benches near shoe departments; just a dirty floor for your kids to sit down and try footwear on.
How could it get worse you ask? Bathrooms are locked and only accessible via an employee escorting you there and typing the PIN. Maybe flag down a worker wearing a fake police vest to radio someone to meet you there. Even the water fountain hasn’t had a filter changed since Bill Clinton was in office. A porta-potty in the parking lot would be more fitting.
Save yourself the embarrassment & aggravation and shop anywhere else that doesn’t criminalize their customer base. Corporate is too cheap to run air conditioners and staff registers as employees are busy counting steps playing fake security guards.
They don’t care either- hopefully they’ll be bankrupt next. Apparently everyone is stealing and they must be locked into a long-term lease which they cannot exit.
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August 2025 by Dutch Girl
Great prices and selections of top brand names
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July 2025 by William Slowenski
There were five employees with ways to prevent you to steal and one cashier for a super long line of customers making you not want to purchase anything at all. Burlington has really gone downhill
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July 2025 by Henry Sand
Nice clean and bright discount store.
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July 2025 by Shimon Bar Hanin
Nice store takes a long time by checkout
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May 2025 by Ana Nereida Rivera
Terrible costumer service. One register opened over 15 plus on line while 2 employees wonder around register.
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May 2025 by ellie bergen
Did you know it is possible to have a HOSTILE experience shopping at a Burlington Coat Factory? Checked out this location last night (5/9/25) with a friend (both of us mid 20s not that it matters).
When you first walk in, at either entrance, there is someone standing with a rope basically to prevent anyone from entering. They don't explain what this is or why- and seem bothered and annoyed when you ask what is going on or if the store is closed.
Nope- a security measure. Makes ZERO sense. You have cameras and other ways to catch people for a reason. Instead, Burlington has adopted this beyond ridiculous strategy of making their customers feel like they are criminals just for ENTERING the store. (And exiting for that matter! You need to go through these ropes to exit, too!)
The store is covered head to toe in signs stating they prosecute anyone who steals. However, there is not anything in this store that you could PAY someone to take.
Do you really need someone guarding every door and hostile signs to prevent someone from stealing.....a Juicy Couture comforter? An overpriced SAMPLE of a Benefit blush that is in a locked plastic cube? Please.
In the age of online shopping, stores should be making it more welcoming, not less, to be on site. Unless of course, Burlington intends to make the shopping experience so unpleasant that they do so little business and force themselves to close and sell off- all the while blaming theft and the customers.
Again, I can't stress enough: I sincerely doubt there is a genuine theft problem here as there is NOTHING decent on any of the shelves. Nobody wants any of this! Keep it!
I will not be returning to this location as it is a perfect embodiment of everything that is wrong with the modern age of shopping.
EDIT: See the response from the business below. I really laughed out loud when I read that. Hysterical! I would almost up my review to 2 stars because their response was so comical.....OK!
