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February 2024 by Alycia Stumbers
Chris and the rest of the team were warm and welcoming and as usual, always looking out for my safety.
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February 2024 by steve Taylor
I brought my own sensors. I asked them to put them on with my tires when I came to pick up the car they told me the old sensors were fine so we reuse them I said what about the ones I brought oh no yeah we did use those. when I pick up the car, they say you’re all good well, then why was my TPMS light on when I was driving out apparently they don’t test drive their vehicle before they give it back to the customer. They also billed me for putting on new sensors, they refunded me that the customer service there is awful. Why I went here as they had decent reviews I will no longer be going to them again they can’t be trusted and their customer service is shot. I called him back 10 minutes after leaving the shop, put me on hold for about 15 minutes. I finally gave up obviously if I could give less than one star, I would give it.
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February 2024 by Sal
Friendly knowledgeable honest clean shop and waiting area big and bright close to home we’ll be back ? Sc from Brick Nj
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February 2024 by Brian O'Reilly
Anthony fully explained all issues . We did a maintenance schedule and immediate repairs. Car was ready when scheduled.
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January 2024 by Brandi White
Chris was friendly and helpful. I feel like they were fair and honest. They got me in and out! In an extremely reasonable time.
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January 2024 by Tracey McLaughlin
Went above and beyond. Easy process to make appointment online. Took car right away communicated quickly. Didn’t feel rushed at all. Highly recommend.
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January 2024 by Stephanie Martin
The staff is always honest and able to fix the problem quickly. This is the only repair and tire shop we go to, even with shops closer to us. The customer service makes it worth the extra miles to have our car repaired at this location.
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January 2024 by Diane Cullen
Excellent service; friendly personnel
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January 2024 by p hoch
The crew at Firestone are professional and friendly. Anthony is the best! He communicates well, provides information on what needs to be done prior to performing any work on my vehicle, and he always accommodates my busy schedule. I highly recommend Firestone, Brick, NJ for your vehicle repairs. These guys will not disappoint.
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January 2024 by George Garofalo
The moment I walked in the store was felt welcome, service was fast complete and reasonably priced, Chris, the store mgr went over my service
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January 2024 by Kenneth Henry
It’s a pleasure to do business with your facility. I worked with Anthony with all my maintenance work done on my Murano. I appreciate his honesty and the quality work Alex did. I will recommend this facility to my family, friends, and neighbors.
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January 2024 by John Frunzi
Chris Storch and Anthony Scudieri make a fantastic team. On the day of my visit, there was an unfortunate and untimely death of an employee the evening before. Chris was on vacation and Anthony had to handle the entire Auto care center. He did a fantastic job. The brake specialist on staff working on my car was extremely knowledgeable and honest with my repair. So much so that i bought four new top of the line tires the same day from your store. I travel all the way from Middletown to come to this store. The locations near me are all horrible and poorly trained and never ever did a good job on my car. Brick is the best location you have with the most knowledgeable and professional staff. Without them i would not go to Firestone.
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January 2024 by Mike Corujo
From Anthony at the front desk to every service man and Tech this Firestone is absolutely the best one period they bend over backwards to make sure your not only driving away safe but make sure you get the best price available had my Ford edge in recently for front tires and a day later an air sensor light came on think it may have been an error on there part (which it wasn't) Anthony made time for me to bring it right in took care of my girl like it was his own vehicle minimized my expenses and sent me back on the road safe and with a smile Great place nice location but above all the Staff is absolutely phenomenal
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January 2024 by Maria Filippone
The service workers at Firestone in Brick NJ location are always very friendly and helpful. Pricing is high but they helped me save money at this visit.
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January 2024 by Peter Chap
Had an oil change a few weeks back at the Brick Firestone and the car leaked oil slowly, called Kevin at Firestone, and they said bring the car back to check the problem. They promptly repaired the leak. That's great customer service. Friendly and honest...Had another service done today which was break job which was awesome and gave me a little break on the cost. Yesterday my car was at a Hyundai dealer for a recall, and they said I needed a wheel alignment. Had that checked at Firestone and was told didn't need one. Kyle was very helpful and honest. Customer for life.
