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January 2024 by Mary Lou B.
Well I was given a time frame for delivery for appliances sometime between 1:30 and 4:30. At 4:45 I called the store and was told that it was now going to be delivered between 5:30 and 6:00. I told the person I was speaking to it was bad customer service not to let a person know about the change. He said they should have called but things happen. What kind of answer is that! Would never recommend them to anyone.
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March 2023 by Linda Stefanelli
Great service very polite
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March 2023 by Jerry P.
Purchased all new major kitchen appliances. Delivery and haul away was included. When the delivery people attempted to take the old fridge out, they snapped the water line causing water to leak into my basement and all over my kitchen. The delivery people started screaming and in language we didn't understand and frantically running around our house. It scared my 3 year old son so much that he has been talking about it everyday for over a month. After they got that under control, they broke lights in my kitchen while removing the old fridge. They left the broken glass all over the kitchen table, floor, and in my children's bibs. While bringing the new refrigerator in, they stopped to adjust it on the hand truck and shattered a ceramic tile in the middle of my kitchen floor. They denied that they hit the light and tried to deny that they broke the tile but I stopped them right away and pointed out the damage. They made a note of it on their delivery receipt. They also left a trail of water, dirt, and broken glass through my house which my wife and I had to spend over an hour cleaning. Their representative that I was told to contact told me to put a piece of wood over the shattered tile so my 3 year old son, 6 month old daughter, wife and dog would not get hurt. I have done everything they have asked and they are still giving me the run around a month later. I am appalled at the disregard they have shown for the safety of a customer who has bought at least 12 major appliances from them. Do Better.
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February 2023 by Heather Sammy
Went in to order a new stove and found out the one we wanted wasnt currently available. Dylan went out of his way to research and was able to not only be able to locate one, but was able to get it delivered the same week.
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February 2023 by Kristin Morton
We just purchased a new refrigerator from Brad. It was a fast and easy process. He went above and beyond! We couldn’t be happier!
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February 2023 by Chip Marshall
Great service! Great prices!!
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January 2023 by Michelle D.
Purchased LG washer & dryer 12/9/22. Receipt states items would be delivered in 3 weeks. 6 weeks later they finally were delivered. Paid for delivery & installation & the delivery guys did hook up the machines however the dryer door needed to be reversed. As of now I need to reach over the door to load laundry into dryer. Did not notice this until after delivery guys left as they had machines running & advised me to let them complete cycle. Reached out to PC Richards & was told that it's an additional $50 to reverse the door. I have purchased 3 dryers in the last 30 years from Home Depot & install charge ALWAYS included the door opening to whichever side necessary. This place is just the worst appliance store. When I replace my kitchen appliances I'll go back to Home Depot.
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November 2022 by vin wittmann
Jason and Anthony did it again! Honestly I don’t know why people shop anywhere else. We bought a traeger grill and during the checkout process my toddler just happened to show my wife a beautiful entertainment unit. Needless to say we made the second purchase too. These guys make it so easy and the pricing can’t be beat. Thank you again and I’m sure we’ll see you soon!
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August 2022 by Kenneth Kelly
Good service. Offers discounts to first responders
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August 2022 by Barbara Barnett
Ryan was great. Very helpful.
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August 2022 by Jackie A.
I previously wrote a review how disappointed I was after receiving the wrong refrigerator.I got a call back from Jason who went above and beyond to help me he apologized and said let me see what I can do to resolve this .I will be gettingMy new refrigerator exactly what I originally wanted on Thursday I can't thank Jason enough for helping me out ..Anyone needing an appliance I highly recommend speaking with Jason he will definitely steer you in the right direction
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August 2022 by Yessica Rivera
Jeffrey helped me and my husband pick out new appliances then we decided to get a king mattress all during this difficult time he took his time made us laugh and made us very comfortable to make our decision very easy. He also suggested us to buy an adjustable base which really helps just relieve some pressure at night during the long work nights thanks to Jeffrey we can sleep stress free at night! I definitely recommend going to see him because he is not average sales person! He treats you like family!
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August 2021 by Geralyn Cordasco
Warren was great! Very helpful!
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August 2021 by Keith Roszkowski
Dylan helped me pick my mattress I slept like a baby
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August 2021 by fernando astralaga
Rob and Jason were great!
