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June 2021 by Tricia Fiorianti
Wish I could give a zero. Their customer service is horrible! My husband spoke to Jane last Monday, 5/10, informing her of an account that his grandmother had left him. For some context his sister had been left one as well and Dawn in Sayerville kindly helped her. My husband informed this branch that she could be reached because there was some issue on how it was set up. They told my husband that they would reach out to him when they resolved it. A week later, today, 5/17, we stopped back in and asked why he hadn't been contacted and they said they emailed Dawn and that there was nothing they could do. I stepped in asking how my sister in law had it resolved in an hour when they couldn't get it resolved in a week and they gave us some lame answer about how people were working from home. I asked if there was another branch near by that might be better able to assist us, because they are only a satellite location, and was told no. I laughed because I know there's a Tom's river location and knew now that she just did not want to be bothered with actually working. An hour and a half later after my husband visited the Tom's River branch the account has been closed. Moral of the story, don't waste your time here, they do not want to make any effort to assist their customers at this location and ultimately this location should be closed so the Dunkin doughnuts next door can expand as they had a line out the door and limited space to work.
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March 2020 by Donna Landsnes
My husband had an account with this bank (under a previous name) when I met him 39 years ago. I have not been happy with Garden Stays since they took over. They are slow, unresponsive, uncaring and inefficient. On February 29, 2020 I filed a fraudulent transaction report with Andrea in the Brick office. The law provides that they must either make a final determination on the claim or provide provisional credit within 10 business days. The fraud department should not have allowed this transaction, as it was clearly fraudulent. On business day 11 I inquired and was told they have no idea. Business day 12 they told me I had to wait until April 15th. I called their so called customer service line and was told they agreed it was more than the 10 business days the law allows, but the supervisor could not help me and would have someone who could call me today. It is now the end of business day 14, no credit, no call. I have worked for a competitor bank for 20 years and know the law. I would be fired for treating a customer this way. Time to file a formal complaint with the banking commission.
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August 2019 by Karen Piliego
Very rude. Do not bank here!
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January 2019 by Lauren Thompson
The hours are incorrect the bank is closed from 1:00pm to 2:00pm on weekdays
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April 2017 by Mark Story Jenks
The tellers who work at this bank are very friendly and professional. This bank is good for several reasons, the main one being that they don't sock you with a bunch of nonsense fees like some other banks do. If you have one of their convenient check cards, here is a little tip to avoid any fees. When you go to use it at any store, choose "Visa Credit" instead of "Debit" at the checkout. Sign for the purchase, don't punch-in your PIN number. That way there is no fee for using the card. If you choose "Debit", there will be a fee. This branch is located inside of the Shoprite supermarket, where I do most of my grocery shopping. It is very easy and again, convenient!
