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January 2025 by SuperGoomba 64
Lost my order and refused to refund me. Greedy. Avoid like the plague!
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October 2024 by Allyson Hayes
overall bad experience came in yesterday they had sweaters on sale for $24 dollars website says still available an sign is up still but they charged me full price for them
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June 2024 by Richard D
The Manager Matt was extremely approachable, helpful and polite. When I mentioned I was interested in opening a credit card he was very helpful, and we opened it up in the store rather than online. I shared with him that I was concerned that I wanted to shop online for sizes that were out of stock in the store, as well as purchase the on hand merchandise in the store. I didn't want to only have the 30% off welcome bonus applied to just one shopping channel, but both of them. Matt truly extended an omnichannel experience for me and helped me attain the discount through both venues, hence enticing me to buy more !!
He passed me off to Maya, to close up the sale at cashwrap. She too was extremely kind, patient, efficient and professional. She ordered all the missing sizes for me online and then rung me up in the store for all the merchandise I had on hand. She honored the online pricing and applied the welcome bonus discount as well.
Both transactions were very time consuming for them, but they both went out of their way to make sure pricing was accurate, and that I was fully satisfied. Matt and Maya are both assets to the Old Navy team and both delivered an exceptional customer shopping experience. I thank them for their time and professionalism.
My only disappointment is that I ordered merchandise online on June 21st expecting that I would receive it by July 1st. I thought 9 days would be plenty of time, however I am getting a July 2nd delivery ETA on one of the sweater polos, and the rest of the 7 pieces aren't even showing a delivery date estimate as of yet. This is my only gripe, but obviously has nothing to do with my in-store experience.
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April 2024 by Dana Pollati
Katie D is the best!
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March 2024 by Santos Torres
It has a variety of clothes for the whole family, the price is ok, what I don't think is that with the ITN or tax number, you can't apply for the card.
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July 2022 by A D.
OK, so I've been trying to leave a review for Old Navy, Howell. I can't seem to get it to come up. After a disastrous experience at the Old Navy in Freehold yesterday, I was delighted to have a lead staff, Melanie, who used her head and her judgment and made my experience a gazillion times better. Going to a brick and mortar store is supposed to be all about the flexibility that comes with having human beings who are capable of discernment in the store. It's nice to see someone actually use their noggin. Corporate America, take notes from employees like this!!!. Honestly, it's such a great but rate thing to see these days. makes me 100% more likely to come back and shop at the store. It makes me feel good about the way that the store is managed and how they're treating their employees.
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July 2022 by Ruth Richmond
Yeah I love this place, very organized and great bargains.
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June 2022 by Eris N
Hit or miss
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June 2022 by Paula Caro
Divine
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December 2021 by MP224
A smaller store, but nice variety. They had 5 packs of face masks for $1 yesterday!
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September 2021 by Lisa Fleck
Very friendly and helpful employees!
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September 2021 by Jim Horvath
Neat, clean and friendly.
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August 2021 by Nicole Marie A.
I stopped in the Brick location the other day with my two kids. I love when they have their big sale at the end of the summer bc I got a lot for basically nothing. When it came to me, I couldn't find much but Kristina was so helpful and honest. She greeted us when we walked in. She was very personable and not just hanging around-she was putting in work. She was so awesome that I felt she needed recognition. The store is always clean and the clothes are folded and things are hung nicely. They're on top of things. They have a good selection of everything! Thank You Kristina for your help!!! Nicole
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June 2021 by Natalee Angus
Great customer service
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June 2021 by Willy Wonka
Its a reg old navy with not such nice staff
