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November 2023 by Moody Good45
The ladies were very helpful ? I wouldn't have known where to start to make my purchases and they helped me through
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September 2023 by Jaspreet Kaur
Came here to get some new makeup and one worker was nice. The rest are following me around as well as the loss prevention guy standing near me for 5 minutes as I’m looking for a shade. It’s extremely uncomfortable and I’ll rather shop online instead of getting monitored as soon as I step in the door.
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September 2023 by H
I love Anna. If you're lucky enough to have her she is the absolute best with recommendations.
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September 2023 by Jayla
Was just there,Gina at checkout is the BEST!!!very informative and was just a joy.there needs to be more people like her in this world.
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June 2023 by Erinn Byers
It's my first day of summer vacation. I received a Sephora gift card from a friend for my birthday and went with my daughter to check out some fun summertime fragrances. There were some we hadn't experienced yet from a specific brand, and we are very busy during the school year. So today was the day. Mother daughter fun trip vibes. We were directed by a helpful employee from the front of store smaller brand display to the larger brand shelf on the back wall. Soon after (2-3 minutes) an employee came over and gave us the up and down and then stood at the register looking at us off and on, not ringing anyone up, but just staying there. I'd picked up what I wanted and began looking at the samples. Said employee still hanging by the register watching us. Uncomfortable, I went to look at some other things and then we made our way to the fragrance wall on the side of the store. We sprayed and sniffed several of them. My daughter kept nervously looking around. I followed her gaze to Guess Who peeking over a display to watch us again. Then she came over and asked directly if we needed a fragrance today. I said we were looking at them to see if we wanted any. I was upset now and walked away from that spot with my daughter. I thought that if I was approached again I would just leave. So, I opted to cut the visit short and walked back to the register. The same employee appeared after a minute. I told her I felt rushed. She said, "I'm sorry you felt that way, why did you feel that way?" I explained what she did with peeking at us then asking if we wanted a fragrance today. She said, "I wasn't trying to make you feel rushed. Then something about how they have the fragrances in boxes somewhere else if we had wanted one. I said, "Well, you did," She said, "I am not going to argue with you," I replied, "There's no need to argue." She then rang me up, updated my phone number in my Insider account, and gave me my birthday perk. So, on the surface and with the right words she looks like she was just doing her job and in fact did more than she needed to do. But, her tone, demeanor, positioning, following and then arguing made myself and my daughter uncomfortable. Upon leaving, my daughter asked if she treated us that way because we look poor. Fun outing... Thanks.
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May 2023 by Gabrielle Goldklank
Super helpful tips and very nice staff! Love Ilia products! Also love the Sephora natural dark spot serum it’s inexpensive and works!
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May 2023 by Jessica Casatelli
Very clean and organized. Staff was also friendly! Thank you Sephora Brick I will definitely be back.
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May 2023 by YADIE H
Anna she is amazing Girl! She help me to find all I need! I recommend you her!
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March 2023 by ICEBRAT515
My Mom and I stopped in at Sephora today and we ended up looking at Fenty foundation and Trina was so incredibly helpful and sweet at Brick Sephora! She was so informative and it was so nice to be matched to a foundation as I had no idea where to even start! Thank you Trina for being so amazing and nice and for showing me products that truly work great for me!
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March 2023 by chaya gornish
Terrible customer service. Didn’t answer any questions, the response to everything was “if that’s what you want to do”. I’m asking for your advice. I asked about a concealer and they looked up every concealer on the app and brought them to me and told me I could try them. They should have looked at my skin and gave me a few to try that would be best for me. Lauren specifically was terrible.
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March 2023 by Estera Singer
Gina was very helpful with providing information about products I should use.
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January 2023 by Morgan Smith
oh my my!! I literally can not describe in words how pleased I am with this my experience and I can thank Victoria for it the most. But, to start the cleanliness and atmosphere was amazing. The knowledge and the friendly spirit she brought was soooo amazing. She took her time and answered all my silly questions with grace. She showed me exactly what i was looking for and talked to me as a friend! I hope someone sees this and runs and asks for her because you will not be disappointed! Thank you Victoria side note: sadly the girl up at the register wasn’t as kind and friendly and rushed my friend and i out.
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December 2022 by James Shough
I love the store everybody in here is super friendly and nice today I went in and had a girl named Anne help me find the things I need took her 5 minutes save me an hour of time kudos to you guys
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December 2022 by Kayla marrero
I go into this store pretty frequently and it’s always a pleasant experience. Super clean, staff is really sweet and they always have what I need. I’ve been helped by Trina multiple times and she’s great. She always points me in the right direction when I’m looking for skincare stuff and makes the experience personal and genuine not just like she’s trying to sell products!!
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November 2022 by Kelly Ortiz
If you need anything they are so good at helping you find it! Great staff!
