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December 2024 by Julian
Hour and a half wait time to talk about a bill. Love paying 250 bucks a month to a company that makes it as hard as possible to communicate with them
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July 2024 by Matthew Downey
Waited an hour and a half to find out the didn't hold the phone I came for and then tried to change my plan without me wanting too. Do yourself a favor and go to the one in sea girt. Will not be coming back to this location.
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July 2024 by jay scangarella
Upgraded my phone online, set up pick up and trade in at this store, walked in and waited 25 minutes before anyone acknowledged me, then when the associate looked up my account she told me I was not on the account because My middle name is used on the account and not my first as on my id…(been they way for 30+years) she then had to get manager approval to make the trade..she asked what I needed, I told her I was trading in my old phone, she never asked if I had a new one or if I needed a new phone, just quickly proceeded to erase my phone and say you are all done.. I then asked her about my new phone and she looked confused… again went in the back and found the phone I ordered, handed me the bag and said have a good day… so I left got home and started setting up the phone, and was asked for passwords that had not used and were saved in my old phone and were now gone… when I immediately returned to store 1 st guy said theycharge $30
For data transfer help.. I chuckled, then another guy came out and took a look, apparently I am on Verizon review since I could not remember my never used password.that was saved on my old phone and was told that “usually” people bring in a trade in after they set up
Their new phone… These people have the worst customer service skills I have ever seen… even worse than the online. Instead of qualifying the customers needs they assume everyone needs the same thing, also they need to learn the difference between trade in and turn in…
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July 2024 by Kathy Sned
Sorry! Still having an issue that began early May. Have spoken to many at Verizon. Most are sincere in their wishes to help with this on going problem. I do want to point out that this is an ongoing prolem for many and maybe needs to have outside folks looking into our problem
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June 2024 by Leah Topas
Friendly staff, quick service, sometimes defer to online customer service, which is okay....but awful connectivity in the actual store which is ironic. Overall, a decent experience.
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May 2024 by ed ed
05/14/2024: Visited the Verizon Store on RT70 due to a problem with my Iphone. I met with Scott who listened attentively and proceeded to correct the problem.
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May 2024 by Joni Schweitzer
I WAS AT MY FAVORITE STORE ON BRICCK BLVD.Joe provided great patience and time with me. GREAT CCUSTOMER SERVICE AT YHIS STORE.! I ALWAYS SING THEIR PRAISES! THANKS JOE.....
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April 2024 by I
Diana wasVery condescending and unhelpful. She refused to helped me resolve the issues with my new phone and was extremely unknowledge
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April 2024 by M
Diana is extremely rude. I see there have been quite a few reviews with people experiencing similar issues with her. Verizon should have her replaced so that customers can feel comfortable walking in and not be treated nastily.
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March 2024 by Angela Caiafa
Knowledgeable and polite customer help.
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February 2024 by Halpern Avraham
Good ?
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February 2024 by Michelle
Wonderful experience!
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February 2024 by zackary fernandez
Called to speak to a person, got the Verizon hotline… waste of time
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January 2024 by Troy Schnappauf
Brian was super helpful and informative. Fixed my problem in minutes.
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January 2024 by Caroline P.
The men at the Verizon store in Point Pleasant NJ were hostile & rude. They, especially the "asst manager" treated me so poorly, I couldn't get out of there more quickly.
