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November 2023 by Stephanie Spinelli
11/16 I have been calling Rite Aid since 10am. I finally got an answer from a man who acted as if I was bothering him by calling. I have an infected tooth in which I have been waiting all day for my antibiotic which my doctor called in at 8am but the pharmacy would not pick up the phone to tell me if it was done. And I never got a text message saying that it was. The man answers the phone and tells me. Oh yeah, you have a prescription here. I said yeah, I never got a text message to let me know. It was done because no one put it in the system and it's been there since This morning. It'll be done in an hour and then hangs up on me. Decided he didn't want to hear another word. Probably because I told him I've been calling since 10 AM. I guess he didn't like that. Please don't write under here and try to tell me that it was busy. Because obviously Rite Aid, you don't hire enough people. But I darn sure know you make enough money to have enough workers Working that pharmacy and I bet a lot more people would agree.
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November 2023 by Korea Corley
They are the worst. I called at 4:45pm about information for a COVID booster I was told come tomorrow they can’t do it today. It’s best to come between 12-5pm smh. They probably got that big cardboard over the drive through window right now.
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September 2023 by Gotti Macc
Bad customer service somebody in the pharmacy hung up on me 3 times and when they answered they had a attitude
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May 2023 by Brendan Brattlie
store half is great the manager was helpful. the pharmacy on the other-hand is garbage. never answers the phone. and on the 13th try in 2 days someone does answer, they put you on hold as soon as you start to talk then leave you there for 30 min before just hanging up on you. the pharmacist is rude and condescending. don't even thing of asking for information. you get an eye roll and attitude.
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January 2023 by Jeffrey Smith
I’ve been going to this one since 2018 It should be (No Stars).It was a good pharmacy once when Fran the Pharmacy Manager was there. Fran has always fix the problems that no one seems to know what they’re doing at their job.This place has gone to Hell. I never seen so much incompetence in my pharmacy history of my life. I’ve done auto refill all my life and now they’re telling me some of the prescriptions are not on auto-refill and they never told me that or contact me about certain meds that are not.I went there this past Thursday and told them they told me all that that my meds are not on auto refill. That they would be in the next day so I go in Saturday and he said only half of my prescription has been filled. I went off bc they can’t seem to do anything right. They never answer their phones. The phones always have problems. No one seems to care you go up to complain to the front and they say all you can do is call I’ve called I wore out my resources now I’m going to ShopRite pharmacy in upper Deerfield. This place can go to hell.
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January 2023 by Tiera Determind
Very rude pharmacist. I understand it’s a holiday and you want to go home however you’re still suppose to do your job and treat people equally. Minus the attitude and lack of professionalism. Happy Holidays !
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September 2022 by melissa Flouder
They never answer the phone for the pharmacy and it’s actually sad to go to the store and see them not busy and just ignoring the phone ‼️ Do better
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July 2022 by Mandy Bodine
People and their variety of products make this my go to store!
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June 2022 by Jennifer Bennett
The pharmacist has been understaffed for months due to covid. They close their drive thru at 7 and no longer offer 24 hour pharmacy service
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May 2022 by Brenda Baxter
Up front (great) In back PHARMACY (TERRIBLE)They didn't answer the phone and my doctors office asked which pharmacy I used and when I said Rite Aid on Broad St., she said, I will give you the script because they don't answer the phone. I had enough and I am moving all of my scripts to Shoprite upperdeerfield, they answer on the 2 ring!!!!
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April 2022 by Maryanne M.
Very nice rite aid especially for the area. Very clean and friendly welcoming staff. Much better then the Walgreens across the street!
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January 2022 by B .Cisrow
I have been calling for 2 days no one answer the phone in the Pharmacy.
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December 2021 by Jennifer RavenCrow
Had an appointment to have a covid test done, arrived to find the drive thru closed, and no test got done. Here's to hoping we don't have it.
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August 2021 by Chris Connolly
Absolutely horrible!!!! Showed up around 2pm to pick up a prescription, and was told it would be a few hours. Went back over 3 hours later and was told I STILL had to wait, but I could come inside and wait. If I came through the drive thru, the idea was for me to NOT have to come in. Why does it take over 4 hours to fill a prescription?!?!?!?! This medicine is needed to prevent further health issues and ANOTHER trip to the hospital. But I guess the laid back attitude of the pharmacy is supposed to make up for all of the inconvenience?!?!? Get your stuff together!!!!
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August 2021 by Lisa Swain
For the second time now I have received an automated call saying my prescription was completed only to arrive and hasn't. Then being told to come back! ridiculous!!
