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July 2025 by Tameka Shepard
This location use to be my favorite place to shop! I came in today after work and didn’t receive any help at all!! There was only one gentleman helping people!!
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July 2025 by Tiffany Nunez
I loved Express because it was my go to for 00 Short and XXS petite, but even now that they no longer sell my size, Greg and Wendy at the Bridgewater location always go above and beyond to make every store experience as seamless as possible, even going as far as helping with matters that are beyond their retail scope. I never leave the store upset, even when I can’t find exactly what I need. That is the epitome of excellent customer service and can only hope every location offers the same level of satisfaction. Your diligent work NEVER goes unnoticed!
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May 2025 by Susanna Lopez
I went today to find a pair of jeans for my husband , jeans had a sale tag on top of 39 and when i went to check out they said it wasn’t 39 i said i can show you where i got them from where you have the tags of 39 dollars jeans than another lady came up to me all rude saying they where not 39 so i said if i look for them on the app and there 39 will you guys price match wich they usually do she say they dont do it anymore and that things have changed in the last months when i had made recent purchases and was honored online price after that i was told they would check on their end and they wouldn’t let me even look on the app all the people at the register looked at me nasty and with an attitude like i didn’t belong i have never experienced such a bad and poor costumer service
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April 2025 by Jessica I
Staff is friendly but their return policy is terrible, after 30 days, no returns, not even for a gift card.
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February 2025 by Dan Perez
My visit to the Bridgewater Commons Express store was excellent. The staff was incredibly friendly and went above and beyond to help menu wife find items that weren't on the sales floor. She was also thrilled with the selection and found several pieces she loved..
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December 2024 by prathyusha reddy
Employees here are rude, especially the guy who processed my order. He doesn’t even smile or greet when headed for billing and in the whole process he doesn’t even talk. He just flips the screen back and forth for information and payment ( I was in store on Saturday Dec 28th in the evening)
Maybe someone in the company can train him to be nicer to customers.
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August 2024 by D Jay
The manager is definitely biased towards my brown skin. Each time I go in he harrass me. It is very obvious that blacks are racially profiled. I will shop online.
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May 2024 by Katie Murillo
I enjoy this place so much! Such great deals!
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April 2024 by Dezire A
Usually very happy with Express and their product. The employees are typically helpful and friendly. Unfortunately, service in Express at Bridgewater commons seems to have deteriorated . We picked up an item from the sale area that was designated as $9.97. I asked an employee to confirm the price and the employee along with another one both confirmed it was correct. At the register, the item came up as a different price. When we explained what we had been told by the other employees, we were told repeatedly by the cashier that she is the manager and the price is what it’s coming up as, and not $9.97. She was repeating in a rude and demeaning manner that SHE is the manager and that’s the final price. Her name is Ashley. Maybe someone in the company can train Ashley to be nicer to her customers and honor the mistakes her employees make when quoting a price.
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March 2024 by Alyssa Dordoni
If I could give Qualeek 10 stars in this review I would. When I entered the store this past weekend, I needed help with a return and he was able to help me quickly and efficiently. Most of the time, returns take a while to process but Qualeek knew exactly what to do. He had wonderful customer service skills and was very attentive to my concerns / questions. He also gave me recommendations and let me know about the rewards program. I signed up and I am so glad I did. I will continue to come back to Express Bridgewater because of Qualeek, he excels at helping customers.
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December 2023 by The Walpow's
I typically avoid complaints, especially given my retail background and understanding of its challenges. However, this recent interaction during our shopping visit last Thursday left both me and my partner with a less-than-positive experience. We were exploring outfits for Black Friday, intending to make online purchases. Being in-store was to gather opinions and assess the fit first hand, but the encounter fell short of our expectations.As we gathered what items we liked, we noticed an outfit on a mannequin that caught our interest. Unfortunately, his size wasn't available on the racks. I observed that the mannequin was wearing his size and asked the associate if we could try it on. Initially, she checked the backroom for additional sizes, then returned, inquiring if we were committed to purchasing the item.We both nodded and expressed our intent was to purchase if the fit was satisfactory.The associate (claiming this was protocal) advised us to either try a different size or order online if immediate availability wasn't essential. We clarified that our goal was to assess the fit before deciding. However, she hesitated to remove the outfit saying she wasn't keen on taking it off unless we were 100% buying it, claiming it'd be a hassle.My boyfriend then mentioned he only tries mediums because that is his size and she then laughed, but didn't budge. I reiterated that the main reason we wanted to try it was to check the fit and comfort pf the outfit in that size. Finally, she agreed and took the shirt off. She looked very annoyed and being in retail, i understand its not always easy, so I offered to help her put the mannequin back together. She told me she was good and had it all taken care of. We ended up buying the shirt in the end, but decided against asking for any further assistance. We even spotted another shirt we liked before checking out, but the last of his size was again attached to a mannequin, and we opted to leave without it to avoid a repeat of the situation.It was just very dissapointing to recieve such service. People shouldnt be left feeling like a "bother" to the people who work there. All we wanted to do was try the shirt on and see how it fit. And if we hadn't had such an uncomfortable interaction, we probabaly wouldve taken the other shirt we saw home with us. Very dissapointed :/
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August 2023 by Franklin E Sagastume Figueroa
my favorite store
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August 2023 by Susan Churchwell
Helpful staff,
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August 2023 by Laila Hill-Glover
I love Express! Marissa, the store Manager, is incredibly kind and sweet. Her exceptional expertise in Marketing and communication truly motivates me. I find her patience, confidence, and sales techniques truly admirable. As for Greg and Sarah, they are both incredibly kind individuals. Sarah's kindness is unparalleled, and she exudes understanding and confidence. Greg, on the other hand, possesses remarkable efficiency in accomplishing tasks.However, I did have multiple bad experiences with Wendy. It seemed like she expected me to acquire a substantial amount of information within a short period, and she even threatened to reduce my hours if I didn't greet people. However, this was puzzling as I had just started working there and had already been proactive in getting insiders and greeting people. Moreover, her tone of voice was completely unacceptable. Her rude attitude is something she should address for the future, and it's essential for her not to project her emotions onto others.
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August 2023 by Sridhar Maharna
Bridgewater Commons! Express- Not happy with the service , I have go to store twice, waste of my time. They do not even know how to search for a pant. I wanted a particular color and the billing lady said it is not there online but I could search now and was able to find this morning . I have to go to store to return my pant and exchange it , it so much waste of my time. The 2 ladies at billing kept saying it is not there without properly searching . Worse service!
