Geek Squad
Hours:
300 Commons Way Rm 544, Bridgewater NJ 08807 Hours
About Geek Squad
Geek Squad is a technology support service that provides a mixed experience for customers. While some interactions are marked by patience, professionalism, and competence from staff like Kaylee and Jah, others can be less satisfactory, with phone support failing to clearly explain costs. The pricing structure, which includes $99 per tech or a $200 plan, is perceived as high, especially for a diagnosis of three RAM chips costing $300. Despite these concerns, the majority of customers seem to have positive experiences with Geek Squad's service and care for resolving device issues.
Most Recent Reviews
March 2025
New phone today. Went to Geek Squad for the transfer. Met with patience, professionalism and competence.
Great job Kaylee!
August 2024
Jah was extremely helpful and technically knowledgeable. Very kind and patient, too. He also showed me additional hardware I would need to set up a home office.
June 2023
Bobby was really professional and helpful. Unfortunately phone support could have gone over cost structure. $99 per pice of tech or $200 plan. $300 seems high to diagnose 3 ram chips. My sense is if I had brought them in my PC it would have been $99. Sorry, probably wouldn't try geek squad again.
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