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February 2024 by Sam Belman
Haagen-Dasz is known for their high prices. It’s a higher-end ice cream company, after all. You hear about people listening to Adele in bed for hours after a bad week, drowning their sorrows in a luxurious pint of Haagen-Dasz. I had no idea until tonight that they had actual locations.The staff were very professional. The ice cream itself was incredibly rich in texture but it was lacking in taste (and disappointingly so). When I consider the portion size for a regular especially, the price in my mind just doesn’t add up.Their cookies and cream dazzling sundae was very good - my least favorite part of it though was the ice cream by far which is sad. The sea salt caramel truffle cup was good, but again the flavor was lacking. The last place we went to for sea salt caramel was Premise Maid. THEY KNOW how to do sea salt caramel.Haagen-Dasz is over 60yrs old. How can they not have figured this out? Yet, they’re so popular, and yet, this store has so many negative reviews. It cost over $30 for one regular cup and two sundaes. It might just be me and I may have to try them again, but at the same price, I can’t promise it’ll happen.Parking: THIS IS LOCATED INSIDE A MALL ON THE TOP FLOOR.
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February 2024 by Tejas Patel
Just an absolutely pathetic amount of ice cream served for $6.
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January 2024 by Monica Young
Unprofessional encounter with the manager. Ordered 3 milkshakes, my daughter's chocolate shake tasted extremely off, like some kind of metallic bitter taste that I can't really explain. Asked the cashier if we could get a refund on the shake, so he went to get the manager from the back. The manager said they don't offer refunds and that they can remake it but my daughter didn't trust having another. He then argued saying he hasn't given out a refund all month and tried offering other things like a cup of ice cream. Again I politely declined, finally he gave in and gave the refund but when he printed the receipt he said in a condescending tone, "now I have to answer to my franchise about why I gave out a refund." The milkshakes are overpriced as is ($8.81 plus tax for the small) but we never had a bad experience until today. This encounter was enough that I will not be purchasing from this location again.
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August 2023 by Anonymous User
Lots of flavors but a little too expensive
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June 2023 by Maksat
Plenty flavors to choose from. Kids loved the taste. Teens who worked there were kind and helping. The only complaint is that their cashier macine did not show the price I was charged before handing the card.
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June 2023 by Tom K
Quality ice cream always delivered with good service. The strawberry ice cream is loaded with, what else, but strawberries!
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May 2023 by Nicole MGC
Spent $30 on tiny ice cream cups and refused to give me tap water. Said it was broken. Had to ask three people and tell them I wasn’t leaving until they gave me a cup of water. Like a miracle the sink worked. Never again.
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May 2023 by Kirsten K.
Häagen-Dazs makes superior ice cream. Yes it is twice the price of Carvel or DQ, and it is worth it imo for the quality, taste, texture, and ingredients. A small cup of raspberry sorbet just set me back $8.00 and I don't regret it. It's levels above any other brand. Service today was perfect. Two polite teenage boys were working and both were on top of their game with attentiveness and a great attitude. This store is conveniently located in the food court of the Bridgewater Mall.
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April 2023 by Mark D.
I'm all Häagen-Dazs I love the product, reminds me of my grandma homemade ice cream. But location is a absolute worst at making milkshakes, don't waste your money it's cheaper to get a quart of milk from the supermarket.
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February 2023 by J M.
Customer service was bad. Waiting on line for a large ice cream cup with my granddaughter and people behind me were getting served without anyone asking what we wanted. When I finally spoke up, the person was rude and really didn't seem to want to serve us. Could it be that I was Asian. Who knows. Not sure if we got a full serving but at least it made my granddaughter happy. $8.75 for this was not worth it.
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February 2023 by Chad R.
Service was fast and nice, ice cream wasn't out of this world at all, no soft serve. Ambiance is mall ambiance. For 3 smallest ice cream cups, with 2 toppings, came to $32, ridiculous.
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January 2023 by Prateek Sehgal
Bad customer service. Felt like he was doing me a favor by serving me ice cream I paid for.
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December 2022 by Roy NJ
Worst haagen-dazs experience in my life!! The company should inspect and not renew the franchise. I am going to write to corporate about this as this is the 3rd time in the last year or so when they will not put enough ice cream and just add milk on orders. This time my daughter was puky also and I thought enough, I went to the guy who made it and said that we feel puky after consuming the cookies and cream shake because it was just cold milk for $10. He nodded and agreed that he put little ice cream and lots of milk, really? He was just smiling and standing there. Don't order shakes just ice cream there. Last time, the guy was weighing ice cream but now they just don't care, milk it is!!
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September 2022 by Valentino Carter
NOT RECOMMENDED. Very bad attitude and customer service from Mr. Jose. I kindly asked him for a sample because I wanted to taste it before buying it he told me that this company did not offer any because of COVID. Ironically he was serving my cone without gloves and clearly touching the cone. I threw it away. I told him to offer me the number of the Manager since I would like to talk to him to give him good suggestions and his attitude was the worst.ABSOLUTELY not recommending this place.
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February 2022 by Lilian Andino
terrible service the person who attended us this afternoon 01/05/2022 unpleasant I asked him for a taste of ice cream and the charge as he wanted I claimed him and he answered me very badly so I paid for my order and left him his terrible service ice cream