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February 2024 by James Jin
If you are thinking of buying kitchen cabinets from this Home Depot Store in Bridgewater NJ (#0962), just think again! What they did to my family in the past two months was a total nightmare for us! The kitchen sales person Robert McNamee raved about KraftMaid and touted his close relationship with the manufacturer. He promised that he would be the point person to solve any issues if they do come up. So we placed an order from him of the KraftMaid products for the entire kitchen. However, in the 1st week of December 2023, the shipment from KraftMaid arrived with broken cabinet, missing shelves, wrong fillers and shortage of angle restrictors for the hinges. When Bob heard our feedback, he denied the promises he had made and blamed every problem on the shipping company, rather than KraftMaid. He insisted the replacement cabinet from KraftMaid could not be delivered until January 18 and he refused to offer any alternative solutions to fulfill the order. Therefore, we did not have a kitchen for the holidays of 2023/2024 nor the first month of the New Year. We had to beg our contractor to come back multiple times when KraftMaid sporadically shipped the replacements at weeks apart, so the kitchen project could inch forward slowly. Some of the parts were reordered twice due to bad quality! Even though the store management at Bridgewater II was involved early on, nothing has been done till this day with the crappy KraftMaid products, nor the deceitful advertising of the Home Depot sales force. I would give ZERO star if I could.
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January 2024 by William T. Musil
Had what I needed
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January 2024 by Debra ONeal
I'm a big fan of home Depot this place was very helpful in explaining how to use their products. A good look for this store wish all of the Home Depots did the same. ?
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December 2023 by Benny Kurian
Very good home Depot. I like to go to this location. Friendly associates.. helps us with any questions
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November 2023 by Lou Rey
Tool Rental WARNING... do not trust guy on phone reservation online yourself. I drove from another home depot after returning 1k trim order for this guy to say opps. The other staff rented out the truck. But there was one on reserve, you need to train these people better. On top of that guy tried to act like it was not him.
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November 2023 by Leo Grand
Always like to be at Home Depot. They have everything!!! ?? Lovely store ?
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November 2023 by Amy Dahl
Your standard large, excellent customer service, and well stocked HD. First Saturdays with kids DIY kits are fun!
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November 2023 by roberto mendoza
Great service from the plumbing department. The associate that helped me was very detailed in his explanation that greatly helped me with my repair project.
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October 2023 by Thomas Lamera
Home Depot, Is My Favorite place to shop for tools and supplies! And the Cashier Ms. Chona, Is one of the most courteous Employee that I know of! And she saved me $50 on purchasing a Home Depot Credit card for my Son!Amazing Employee/individualI honest enjoy shopping at this location just visit this Cashier!The store is very organized and always Clean! And when I asked for assistance, Someone is always there to assist Me!!I feel Honestly that this is one of the Best Home Depot’s in New Jersey! And being a General Contractor I have been to several locations throughout all of New Jersey!Sincerely, Tommy LaMiera
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October 2023 by Kelly Ash
All of the workers I had met throughout the store were friendly and extremely helpful, until I went to checkout. Cashier Maggie came to help me checkout (Which I did not need, I'm very capable of using a self check out) regardless, she was friendly and helpful up until she made an extremely RUDE comment to me.Last week I purchased over $200 worth of materials I need for a project I am working on, and I saw posts that are used when they get deliveries (that come off the delivery trucks) that are not sold. I asked the associates last week if I could have a few of them because they are perfect for my project. I would have paid for them, but they said I could have them for free. So today I purchased another $187 worth of stuff to complete my project and I needed just a few more of the posts. James in lumber helped me out, I told him I got some last week but still needed a few and he said no problem, so I grabbed a few more. I believe Maggie recognized me from last time and that is why she was so insistent to help me at the checkout. I told her James allowed me to take them and she looked right at me and said "don't make this a habit" also last week when we were scanning our items one thing that was bundled was apparently sold as individuals and should have been un-strapped, when my husband scanned it she came over and said "uh-uh" to us like we were children and took over our scanning like we were trying to steal stuff.So twice now she has been rude to myself and my husband and made us feel like we were criminals.
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September 2023 by FLASHLIGHTS RUS
Had to get some tools that I didn't have to be able to finish a job on labor day weekend. So I'm happy I got them on sale. Thanks guys.
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August 2023 by Laura Joule
Came in tonight at 9pm. Justin helped me in the plumbing department and I also inquired about possibly purchasing a new drill. He went above and beyond explaining different options to me to pick the best fit for the job and a drill that aligned with my budget. He was so helpful. Thank you Justin!
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August 2023 by J S
Needed a specific door handle. I had to 'Interupt' two employees talking and ask where to find it. I was in the aisle where door handles were but I couldn't find it. They directed me to two different aisles but neither offered to accompany me. I went to both aisle's and came up empty handed. went back to the original aisle where I asked the employees and one of them saw me back there and did not even bother to ask if I found it. I had to use the Homedepot app to find it, which was actually in the same aisle I initially looked and the employees were. This is just a horrible customer expereince and even worse, employees who work in an aisle and have no knowledge of what is in their own aisle.
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July 2023 by Thomas O
I came to this Home Depot in search of a propane tank for my grill. The manager Dan was so kind and personally escorted me where to obtain/fill one and even offered to carry the tank to my car. I will be going this Home Depot for all of my household needs from now on.
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June 2023 by Sam C
Conveniently located and fairly well stocked, employees are generally helpful and friendly at this location. Home Depot Online service is absolutely atrocious though..
