Lids

Most Recent Comments

• October 2025 by Andrew Farley
  Cairo was super helpful with helping me figure out which style works best for me he even helped me figure out my fitted size. I ended up buying 3 hats and getting a dope graphic on one definitely will be back great service 👍🏾
• April 2025 by Tyreal Bridges
  The store is unattended a closed without regard. I stopped in Monday nite . Note on the door said be back in 30 minutes. I did wait 35 minutes walking to other stores. When I showed back up 38 minutes later store was still closed an unattended. Sign said 10$ hats . But they aren’t open to sell me anything. Twice this week
• February 2025 by Bella Mel
  The whole reason I came to this mall was for Lids. Tried to go shopping for a birthday gift, it’s 1:40 on a Tuesday afternoon and I try to pull open the door and it won’t open so then I try to push it open realizing it’s locked. The girl working, after ignoring that I was even there this whole time, just looks at me and shakes her head. As if I’m the problem for trying to go shopping during posted shopping hours? A simple sign on the door or an acknowledgment of seeing me but communicating you’re closed would have worked. Terrible, unreliable experience. Definitely will not be renewing my membership with Lids once it expires. And as someone who works in the same industry, don’t treat people like they’re an inconvenience, it’s unnecessary.
• January 2025 by Susie Lopez
  Their service is great! Lots to choose from too
• August 2024 by Carlos Romero
  Came in to get a couple lids custom stitched, Li helped us out and the stitching came out excellent and service was 10/10 will be coming back.
• May 2024 by Chop Sports Media
  Would be great if they opened when they said they were going to open. 11:10 am here and doors locked. Lights on. Nobody home. That's a shame.
• May 2024 by elena doroteo
  If I could leave no stars I would. On two occasions my husband and I had horrible experiences. First time we went in the only person there did not greet us or anything. We just left it as is. Customer service must just not be good
  2nd visit my husband walks in ask the person working the for a specific type of hat. Employee says “it’s right in-front of you” my husband does not see the hat he was looking for he goes “I’m sorry boss I do not not see it” employee goes “ it’s right in front of you. Do I have to point it out to you” . I am very sorry but that is not ok. As a customer walking into a business the employee should help. So we were confused by he’s rude statement. Luckily we found what we wanted a couple stores over and they were great at CHAMPS.
• April 2024 by Jill Blanco
  Disgusting customer service walk in, clerk/manager on the phone, ask where I could find a certain hat just pointed at the wall, then when I pick my had I needed embroidered, asked if it could be done, clerk answered, can you pay for it!? I should have left there, but paid, and told I’ll be back for it in 5 min… when I returned again now sitting down on the phone… I was standing at the counter… he looked at me and I said I’m here to pick my hat up, again he just pointed at the machine, I said I should just take it, he said yes… I said some customer service would be nice…. Now he gets mad I said I would write to the owner he kicks me out off the store then followed me outside the store where I told him about customer service. And he said I was disrespectful! I would try to contact the owner as well as the company, also have video of the end of the situation. Disgusting manager clerk and store
• March 2024 by Brian Bermudez
  Guy behind the counter needs some work on his customer service. Walked in with my wife and asked were the kids hats were he was very condescending and rude. Even when i was paying. We’re adults looking to buy not teenagers walking around the mall
• December 2023 by Kelly Donahue
  Horrible customer service. Asked if I could hold for someone to answer my question and was told ummmm no we’re actually busy right now call back in a half hour. I’ll take my business elsewhere. RUDE!
• May 2023 by Indiefive RU
  Great customer service very polite also helpful as well
• February 2023 by Valon V
  Good spot. Wish they had more snapbacks though.
• February 2023 by Jose Gonzalez
  great job on custom deign with name on it
• August 2022 by john kim
  Definitely a good Lids location. The girl who assisted me, Angie was very kind and knowledgeable.
• May 2022 by Mark Joseph
  Store never opens on time, always issues with register, turns down paying customers.