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March 2024 by John Cave
I recently had a terrible experience at Pearle Vision that has left me extremely disappointed and frustrated. During a routine adjustment of my frames, the staff managed to break them. Instead of taking responsibility for their mistake, they tried to shift the blame onto a previous adjustment, even though I have only ever had my frames adjusted at Pearle Vision.To add insult to injury, their solution was to offer me a new and different frame at 50% off the outrageous price of $220. Not only is this a poor attempt at making amends for their error, but it also feels like they're trying to capitalize on their own mistake by making me pay for it.As a loyal customer for over 20 years, I expected better treatment and accountability from Pearle Vision. However, this experience has completely shattered my trust in them, and they have lost me and my family as long-time customers. I will be taking my business elsewhere in the future, where my patronage is appreciated and mistakes are rectified without passing the cost onto the customer.
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December 2023 by Lauren Schreck
Jennifer is excellent! Located at Pearle Vision in Bridgewater. Jennifer helped answer the questions I had in terms of insurance and what will be covered. She also squeezed me in for an appointment today last minute which I much appreciated.She is on the ball and gets the job done quick and efficiently.
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December 2023 by Carlos Castillo
THIS PLACE IS AMAZING! I had the pleasure of meeting Jan and she was so extremely helpful. She walked me through all my insurance coverages, and her recommendations and even gave me some help on some style choices. I’m so glad i found this place.
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December 2023 by Urvil shah
Was a loyal customer of Pearle Vision since last 2 years. Recently took an appointment for my daughter which was only available on the afternoon of a working day and they confirmed. While I reach there they said we do not have any appointments in your name and did not even try to accommodate us even though there was just a single customer in the store at that time. The person at the reception lied that the doctor is having lunch while clearly the other customer went inside to meet the optometrist. I cancelled my afternoon business meetings, picked up my daughter early from school to be on time. If you cant respect our time, please stop giving false appointments. Just out of my self respect, I wont visit again (on a side note: this store is only meant to service whites in a decent way)
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November 2023 by Donna Witt
Excellent professional knowledgeable friendly staff and service!Always convenient to stop in for a quick frame adjustment.Wide variety of frame selections and staff have good eye and very helpful in providing assistance in picking out the perfect frames for face.Jessica is awesome!Highly recommend Pearle Vision!
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October 2023 by Jaci Rae Stephens
Jessica was amazing, she deserves a raise!! She helped me find a quick and easy solution to fix my glasses as I depend on them. Thank you so much! She made my day and not only that, she was running all over the place helping everyone at once and did amazing and remained super friendly and helpful to everyone! Would totally comeback here because of her! Thanks Jessica for giving me a new piece on my glasses on you, I appreciate it so so much!
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October 2023 by lisa richmond
Jan was so helpful with picking out my glasses - had me try pairs I never would have tried on but that fit me perfectly. Sold me exactly the extras I needed but didn’t try to upsell me on unnecessary upgrades. My glasses came in the next day which was amazing since I had just lost my other pair and was unable to drive at night without them. Highly recommend!
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August 2023 by larry dryl
Jan is a very knowledgeable employee. She helped me thru the decision process to get a new glasses Jan has a keen eye for style and fashion. Its as if she has known me for a number of years and knows my style. I am very pleased with my new glasses and new look
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August 2023 by Laura Spinner
I've been getting glasses at this location for many years, and my most recent experience was once again excellent. The staff is SO friendly and truly helpful with styles and sizing. They always have a nice selection of frames. My glasses were ready in a week and they are perfect. Highly recommend!
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August 2023 by Christina Albrecht
Not once, but TWICE Pearle Vision in Somerville did the impossible and replaced my daughter’s glasses within one day after she lost them. The speed of their service is unparalleled as they bent over backwards to help us. And I hope to never need it again!
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July 2023 by Ralph DiNella
The staff of pearl vision at the Bridgewater location was great in helping me find new frames and lenses, and Dr. Storbeck also got rid of my dry eyelids issues. I would highly recommend this place to everyone.
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June 2023 by Susan Henning
I love this Pearle Vision! They accept my insurance and the doctors are top notch! They truly care about you, the patient! Jessica Patane, is so welcoming and helpful when choosing frames and contacts! She is wonderful to work with. My glasses tend to need adjusting and she is so accommodating. If you need a vision center please see that you go to this Pearle Vision location.
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May 2023 by DeepBella Khalsa
The staff at the store is extremely helpful especially the Manager Jessica at this store is wonderful with positive attitude.I was visiting NJ for a wedding and having an issue with the screw that come out. She diagnosed the problem and fixed it in no time
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May 2023 by Lisa Williams
Let me start by saying the staff at the Pearle vision located in Bridgewater is beyond impeccable.Firstly, I called in to make an appointment in regards to an issue I had been having with my eyes. I didn’t have to wait for an appointment they were able to get me in within an hour of my call to see the doctor who was also amazing with my exam Dr. Roberts. I spoke with Jennifer who handled just about everything, Jennifer went above the call of duty to help me resolve any issues I had pertaining to my pharmacy. What a relief Jennifer was professional, prompt, courteous, knowledgeable about the issue I had at hand.She continuously kept me updated on the entire process until it was solved. There are not enough Thank you‘s that I can imagine to give to Jennifer and the staff there from beginning to end. My experience was top notch.I can’t see myself going anywhere else for my eye care.Thank your pearl visionThank you to the staffA genuine gratitude Thank you to Jennifer.
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April 2023 by Manu Chaudhari
The staff very welcoming and very helpful at Pearle Vision in Bridgewater. We visited first time for the Eye exam, Dr. is very calm and taking enough time with patient. By the way All people working here are very good and cooperative nature. We met Jan and she is professional and going with every details for the request. Also Jesica and Jenifer both are very good. They all very good and place is welcoming place with good energy. They all trying to help out. Thank you All.
