-
November 2025 by Kathryn T.
I bought multiple items here and spent a lot of money. The set of bedroom furniture I bought from Frank is terrible. It is the Colette set- do not buy it- it reeks of chemicals. He lied to me and told me that if theres an issue once the furniture is delivered, they work with the customer to address it. The furniture has persistent, terrible off-gassing that is so bad I have been unable to sleep in my bedroom since the arrival of the furniture in July. It is now November and the smell is still unbearable. I have tried everything and spent a fortune on air purifiers for VOCs, activated charcoal, etc. and nothing helps. I would expect more from this company, I did not think their furniture would be so cheap and chemical laden. I just contacted Frank and he sang quite a different tune from when I spent almost 10k there. Now he says there is nothing they can do for me. I would even exchange it for something that wont smell so bad. Terrible customer service, they will clearly tell you anything to get you to buy. I will never buy from this store again.
-
November 2025 by Amit Batra
Terrible customer service experience. Salesperson was great during my purchase but management did not give me any sort of update as far as my delivery fee refund due to delays. I've been awaiting weeks for any sort of answer and I have not gotten any proper update, often times having a new system as an excuse as to why I haven't received my refund. Unprofessional and aggravating experience.
-
November 2025 by David Brown
Worst customer service my wife and I ever experienced.
-
October 2025 by Michael Girardi
They never deliver on their promises. They never answer their phones. The worse experience of my life
-
October 2025 by Win Russal R
Arrogant customer service representative.
They can not even guide how to proceed with Claims.
We bought a Bed frame which broke in 4 days of usage. When I visited to Raymour branch out of frustration, CSR simply asked to make a call. She didn’t even apologize for the issue or tried to help.
We filed claim online and waited for 4 days, nothing happened.
When I tried to call Helpdesk, that CSR lady was able to get the House address but said couldn’t find order. She didnt even try to find the order. She didnt even know to ask Order number to check. When i asked her to hear my order number, she disconnected the call before even I read the number.
What kind of CSR do people put in these jobs?
I am fighting with the service still.
-
October 2025 by Andrew Macy
5k of furniture just broke while getting into bed.
-
October 2025 by thiyagarajan kalvinathan
Had a very bad experience with the delivery of items. Booked items at same time but each item came 1 by 1 and delayed by atleast 4 to 5 days. On top, even when escalated, nothing happened. Simply blamed the new application:-(
My guests had to sleep in floor due to R&F….
Edit: Its Friday (5 days post scheduled delivery and it is still not done. Worst part, we have to follow up
-
October 2025 by Nora Pineiro
The sales person was knowledgeable in what I needed, which made it easy to make a decision to buy.
-
October 2025 by General Geoff
There is unfortunately a good deal of incompetence at this location.
-
October 2025 by Mary Ellen Folsom
Our sales rep, Hawa, provided excellent service. Working with her manager she was able to price match a new bedroom set and we appreciate working with the reliable staff
at Raymore and Flannigan.
-
September 2025 by Darlene Hanley
From my sofa selection to my showroom salesperson, it was a great experience !
-
September 2025 by Judysway Jas
The service was great and the person taking me around to see everything I wanted to see. I had a great experience.
-
September 2025 by iconic squirrel
Na'eem was such a pleasure to work with.
-
September 2025 by Al Cook
Working with Addie Del Vecchio was a joy. She was very patient with us and answered all our questions. She was very knowledge and provided great advice. Would love to work with her again.
-
September 2025 by joe dickinson
Venkat was exceptionally knowledgeable about all the recliner sofas we were considering. He took the time to understand that I have a bad back and needed something with lumbar support, and he also noted my preference for leather. Based on that, he made several thoughtful recommendations and guided us toward the best decision for both value and features. Throughout the process, he was amiable, professional, and never pushy about making a purchase. I highly recommend seeking him out if you visit this location—he is a superb sales associate.
