The Verizon store in Bridgewater provides mobile, 5G home internet, and business services. Customers can schedule in-store appointments or place orders online for pickup, shipping, or delivery. Customer experiences with staff at this location vary significantly. Some representatives receive high praise for being helpful, professional, and taking time to thoroughly explain processes, insurance coverage, and solutions. These employees are noted for having excellent attitudes, cool energy, and successfully resolving complex issues like phone transfers, warranty replacements, and activations, even if it requires considerable time to figure out. Customers strongly recommend seeking out these specific representatives. However, other experiences are negative. Some staff are described as unhelpful, with a condescending attitude, rushing customers and providing poor service. Frustration is also reported with account management, including billing errors where the final monthly charge is significantly higher than originally quoted, requiring further correction with online support. Additional frustrations mentioned include phones disconnecting from the network and difficulties reaching technical support outside business hours.
Chris has been very helpful finding the right bundle for me and my family
December 2025
I worked with Chris in store and he was great! Transparent about everything and that will win my business every day of the week. Great store and I have spent many of hours in phone stores selling them! Ha!
November 2025
We worked with Angel Nolasco to purchase new IPhones. Angel was extremely knowledgeable, courteous and throughly professional. He is an asset to your Organization.
