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July 2025 by Gregory Clarke
No pressure and very nice they were very helpful.
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June 2025 by Fatima Sidik
We went in on a whim and ended up leaving with a ring and earrings. I didn't ask our associate his name, but I wish I did. He was so nice and helpful. He took his time with us and made it all a pleasant experience. Very good staff and customer service.
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June 2025 by PAULO LOPES
I am really not the type to leave a review weather its a great experience of a bad experience. But I do feel the need to post this one since it was a very special and important purchase.
Raysa was my representative during this process. she was extremely great at paying attention to the details I was looking for.
I had set an almost impossible due date that they met while still meeting the quality and details I wanted
her and Joe silver made sure I stayed in-between my budget
Raysa kept me informed at every step of the process which was great to play my big day.
AGAIN A GREAT SHOUT OUT TO RAYSA !!!!!! SHES GREAT AND EVERY ONE SHOULD GO TO HER !!!!
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May 2025 by Marvin Belleza
Raysa, Melissa, and Benya are professional and always willing to help. They suggest the best jewelery and offer great financing. Very patient and knowledgeable about the products. Highly recommend Zales in Bridgewater.
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May 2025 by iMovieLab
I came to choose an engagement ring for my fiancée and received exceptional customer service from Benya. He was incredibly generous and helped me find the perfect ring!
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January 2025 by Daniel Steinberg
Walked in to get a back of an earring. Ended up leaving vista, new Zales card and a necklace for $1,400. I love it. I haven't worn a necklace like this since I was 18 years old. Beautiful and the young lady that took care of me for the necklace and the charge card aces everyone should hire her
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January 2025 by Wilbert Munoz
Stay away from this location, purchased an engagement ring along with other items and the whole process once my debit card was pushed through then came the avalanche of issues and extreme lack of communication, with all parties involved. The sales rep , the service department, the management. When asked for updates on the ring excuses and blame were passed around like it was a hot potato. When I voiced my concerns I was yes’s to death and told they understand and continued to place blame on whoever happen to be off that day. Once I finally got my ring later than expected I was then missing the diamond that came off the band to insert the new center diamond. I was told that I would be contacted when it was “found” just like my previous order I was never contacted and I had to go in myself in order to get an update. Once I arrived the manager said oh yea we have it right here, and immediately stated that the rep that helped me when I picked up the ring didn’t look properly. Which is what i expected another excuse. When I what could be done for my litany of issues with the whole process. The manager stated that I can give you a couple dollars to take you’re fiancé to dinner. All in all one of the worse experiences I have had shopping, when I should have nothing but great memories of the process of buying my fiancés engagement ring.
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September 2024 by Janelle Polen
Absolutely fabulous customer experience with Raysea!
Also, Julia cleaned my jewelry.
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September 2024 by Tiffany Marie
Raysa is incredible! Ive been back to her many times and have even started to bring my daughter to Raysa for jewelry. Will always come back to Zales Bridgewater, specifically for Raysa!
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August 2024 by Gilbert Jr. (Hollywood)
And always nice when you are Zales member they treat you well and get the best prices
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August 2024 by Jocelyn
Just went today to pick up an order, and had pretty miserable customer service. The gentleman at the front was entranced by the computer and barely looked at me when I walked in. When I said hello, I have an order to pick up, he blandly glanced my way and directed me to the lady in the back. The lady was equally unimpressed, and without even a pleasant greeting asked for my receipt, proceeded to get the watch stored in an extremely crumpled bag and handed it to me. No invitation for me to check the item, and certainly no effort to ask if I'd like it packaged. I had to ask for a new bag myself which she just handed to me. Listen, this is a sales driven position, so for me to expect BASIC customer service is not too much. Frankly, I was looking to see if I could get a pair if earrings I saw online, but with this kind of service (or lack thereof), I'll gladly patronize another jewelry store. Zales, you have to better train your employees.
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August 2024 by Hollywood Pud (Hollywood)
And always nice when you are Zales member they treat you well and get the best prices
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April 2024 by Sean Kenney
Raysa was a huge help in fitting of my wedding band. She was great to work with and she ensured I had exactly what I was looking for. Would absolutely seek her help for another purchase.
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April 2024 by Kayla Morris
Awesome Staff and Service!! Joe is Amazing!!
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April 2024 by Gregory Patrick
Found the perfect men’s wedding band and Melissa had my movado fixed and cleaned. They went above and beyond and priced decent!
