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November 2023 by Guy A.
Last night my car died at work my wife picked me up this morning i called for a tow didn't call in advance just showed up with the tow truck this was 10 in the morning they called 3 times to update me on the repair and got the car done in 4 hours
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November 2023 by marilyn
Out of all the Firestones I have been to, this is by far my favorite one. All the staff members are very nice to deal with. I have found it very easy to schedule service there. As a result. I am willing to travel 40 minutes to get there. Well worth the trip.
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November 2023 by Dan Ives
I've had numerous jobs done there. Always friendly. Always on time. Alex and Liberty and Scott are always willing to help out and take care of my needs. Willie and Adam and the others in the shop are very knowledgeable and helpful if I ever have any questions about my cars service as well.
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August 2023 by Ahmed Khilji
Great people honest to the point. You could get appointment same week or next day most times. Their $10 checkup is amazing. Awesome tires that last long and they back up their warranty.
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July 2023 by Mike Hiler
February 2023. took my truck in for oil change.asked them to check my suspension. they said it's a rough ride because of your tires I said OK. they do have 40k on them but still a rough ride new tires didn't help . then they told me I needed brakes and rotors replaced. I didn't think and said OK but after the work for weeks after that they were rubbing and giving off lots of brake dust. horrible job besides what 2021 at 40k needs rotors done. almost brought it back in but hard to find the time, too much of an inconvenience because have to drop it off for the day. besides I am skeptical to bring it in again because they may just find more work to do to make money on me. no confidence with them. I guess I find another mechanic.
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April 2023 by Beverly Redfearn
This place was awesome! My tires needed air. I do not know how to fill my tires with air, no gas stations to help me. Was told to go there, & the gentleman at the service desk was very kind & polite eager to help me as soon as I walked in. He asked me to pull my car in front of the bay doors, where a tech came out to fill my tires. I noticed his name was Angel. He in fact was an angel. He was thorough with his job & very happy in helping me with a smile. If I'm every in need of tires I will definitely go there. Hard ti find ppl to give service with a Smile especially of you aren't spending money.
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March 2023 by Heather Best
Seriously overpriced but they do put 1000% into their customer service and gave me a credit card. Which will come in handy if there is an emergency. Unfortunately, they talked me into 4 brand new tires when I only needed 2 because I had just gotten 2 new tires a few months prior. They told me I could keep those 2 to have as back up tires but then proceeded to discard them anyway. Also refused to do an oil change claiming I had an oil leak as the reason the refused but I don't see any oil leaking and TBH it's so overdue that the oil filter has just given up. Memes to say since they refused I still haven't had it done. I have a few hours in the week as it is. If I ask you to do something and you tell me your will then please just do it. Don't do me any favors cuz now it's just 10 times worse. Keep in mind the guy at the counter was awesome. 0 complaints about his customer service that evening.
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February 2023 by Nigel C.
Brought my car in for brake inspection and given quotes that exceed the value of the car. Additionally they forcely push their credit card after I respectively said no three times. Shop around and found several places that were well under quoted amount. Employees and managers have arguments in the lobby, not professional. Never coming back
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February 2023 by Alex Carroll
Great service! They understood we were traveling and we needed to have one of our tires repaired so they squeezed it in and we were back on the road within 90 minutes. Much appreciated!
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January 2023 by Jenn Riedener
Firestone in Budd Lake was great. They were so helpful in putting my tires on and assisting with a nail shortly after we got our new tires put on. They are our new go to car repair place.
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January 2023 by Paulina Contreras
Went in to get new tires installed, even though it was the day right after Christmas, they did their best to get my car going. Alan there was really helpful even though it got busy, will definitely be coming here again for any further services.
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December 2022 by Patrick D.
Waited almost an hour for an oil change. Made an appointment for 11:30 and my car wasn't touched until 12:00. What's the point of appointments? Just go down the street. There's a place that'll get it done in 10 minutes with better service than here.
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December 2022 by Brian H
Alex and Alan have been great to work with I have been coming here for years getting work done on both my truck and my wife’s car. Always fast and honest. They explain everything clearly and are willing to get you the best deal!Services: Oil change
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November 2022 by kevin amatucci
Had a last minute issue with a noise in the front end at 5:30 pm these guys got my jeep in right away. Turned out we had a nail in the tire.. my wife and i were leaving for TN in the am. The system showed they did not have it but Alan had his inventory all but committed to memory, he knew they had one and sure enough they did. Angle the tech was great and they mounted and balanced and got us on our way. Great work.. great customer service!!!Service: Tires
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November 2022 by Rob Koleser
Terrible experience. I went is specifically to have a tire plugged as I was late for work. I was very specific that I wanted no other work performed at the time. After having me wait for over an hour, they informed me they could not plug my tire. However, they had an estimate for me totaling $2,116 for services that I had not asked about. They could have taken a moment to look at the tire and tell me they would not plug it without going through this. Time wasted that I didn't have just so they could try to slam me with an overpriced estimate. While there, I overheard other people having similar conversations. Never again would I go there.
