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August 2023 by jessica connolly
Their rules are only to fit what they want it to be. They claim only one person can be on the account. So husband or wife. Emails going to wife and account under husband. They spoke to me on the phone about the account to me. Then told me i could not pay over the phone i have to come in with cash or a money order. So cause my husband works out of state alot i went there to pay in cash 1200 plus the lock i bought they broke off and told me i had to pay for a new one. I got there early and the worker elvin showed up late to work open doors. Told him who i was and here to pay off my storage in full and pay for a new lock like they wanted me to do. Let me pay with no problem allowed me to access the account even though my husband is on the account. As soon as i paid the employee refused to give me the brand new lock that was still in packaging that i just paid for saying its against their policies to give it to me cause im not on the account. He said ill call my boss and ask if i can. “Mind you i bought the lock” he calls his boss to not ask but say i cant give her the lock right. So i wanted a letter saying i paid for the lock and why they will not give it to me and the employee acted childish refusing to sign his name or refusing to add the headline of the business name on it, refusing to even put the last initial of his last name kept saying that this is his livelihood job. I called my husband to tell them to allow me to have access but they made it so inconvenient for my husband that’s out of state working even though we just paid them 1200 they refused to give his wife the lock that she just bought that’s in the package I get the point I can’t have access to the unit even though you guys have your lock on it but you don’t go to Walmart or any other store and buy something to be told you can not have it. They made me late for my children’s appointment because of this madness.My husband is very mad how they made this very inconvenient for everyone. Elvin did not know what he was doing at all and showing up late and making him the only person available in the office to run it he should not be alone if he can not handle a situation on his own. Felt like he was more worried a out his self then finding a way to fix the issue. After all he did take my money and charge me when i told him who i was. He never apologized either. He kept talking about his self. I also can see he was giving alot of attitude unprofessional. He needed his owner to come in to announce the employees name. Cause the employee refuse to do it hisnself like he had something to hide. Ill be there with my husband to remove our stuff tomorrow now that my husband has to take off work.
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May 2023 by Michael Townsend
Renting the unit was easy. Staff was accommodating and the facility was much larger then I anticipated, so there are a variety of available units (at least when I went). As far as outside storage units go this location meets if not exceeds requirements. I also appreciate the added motion sensors in the units that offer additional security (and text notifications if your unit is opened).
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May 2023 by Vicki Yeager
I was able to secure a storage unit within minutes. Staff escorted me to the unit and showed me how to use the lock-key system. The entire process was easy and quick!
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May 2023 by Melyssa Phillips
Alan was great! Hes very thorough and knowledgeable, making everything clear and answering all the questions that I had.
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April 2023 by Kenya Lindsey
The cashier & owner were customer service at its finest. It was quick, courteous, and very helpful. After leaving I felt great about choosing them. They even gave a MILITARY DISCOUNT. BEST STORAGE EVER!!
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April 2023 by Terri Stavoli
The rep was So sweet and knowledgeable about everything. Was a pleasure to do business with her.
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April 2023 by Yang and Zuxin Yang
Alan the manager gave us terrific customer service. The team Linda and Irene were very responsible and professional. The best team and facilities. Very well maintained. Highly recommended.
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April 2023 by Janine
Great place to store! Wonderful employees!
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January 2023 by Next Level Carpet and Floor Care
Just added a storage unit to my growing business and Alan assisted us with the process very professional, explained the whole process with great customer service!
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January 2023 by Vanessa Gentile
Great customer service. Made sure he covered all information and answered all of our questions. Highly recommend!
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January 2023 by Next Level Janitorial Service
Just added a storage unit to my growing business and Alan assisted us with the process very professional, explained the whole process with great customer service!
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October 2022 by Marion Green
Great atmosphere, very knowledgeable, helpful, and friendly. Recommend to others . Thank you Allen
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October 2022 by Tiffany Ragonese
Great place..friendly helpful..sweet girl behind the desk. She wasn’t pushy or mean..very professional.
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October 2022 by j Bu
Amazing people. Very courteous and professional. Highly recommended.
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September 2022 by Diane Liccketto
We met with Al this afternoon to rent a storage unit at the Buena location. All went very smoothly. I would recommend this facility to anyone in need!